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Yyyyyy x. yyyyyy

25 Crofton Road-Oswego, IL 60543



Administration & Operations Management Specialist; MBA candidate




  Offering comprehensive experience in driving full-scope operations spanning multi-department leadership and integration, human resources, sales, marketing/promotion, merchandising, and corporate program implementation through purchasing, inventory management, shrink reduction/loss control, audits, performance analysis, policies/procedures compliance, and budgeting/P&L

  Valuable experience in field of education, with background in both administrative operations and coaching; recently completed Coaching Certificate through Illinois High School Association

  Motivating, hands-on leader who excels in recruiting, training, developing, and directing high-performance teams; excel in facilitating employee development/career progression, boosting morale and improving retention

  Expertise in defining, developing and executing targeted strategies to generate new business, penetrate target markets, improve competitive leveraging, build repeat business, expand/diversify revenue channels, and optimize revenue production

  Adept in strategically planning, coordinating and managing projects, programs and operations to maximize use of resources, boost productivity and efficiency, enhance customer servicing, control costs, and increase bottom-line profits

  Technology savvy, with proficiency in MS Office (Word, Excel, PowerPoint), Point of Sales and Inventory Systems, DOS Statistical Software, and KPI Sales Reports


Key Achievements


  Recruited to steer full-scope operations of multi-location region

  Promoted within approximately 6 months of hire to drive operations of $7M annual revenue location for major big-box sporting goods chain; 2012

  Led store to consistently rank 22 out of 700 store locations in overall operations and metrics/ balanced scorecard results; 2012-2015

  Boosted overall customer satisfaction score to rank 5th across Midwest Region; 2015

  Steered semi-annual audit to earn 97% score, attaining highest ranking in Chicago South District

  Strategically expanded target market reach and diversified revenue channels by spearheading multiple innovative initiatives ranging from local Ski & Snowboard and Frisbee Golf competitions with multiple vendors in attendance to patio furniture tent sale events; 2011-2012

  Drove 10% sales growth in both hard goods and patio furniture sales; 2011-2012

  Improved shrink 50%, translating to $10K savings in bottom-line profit; 2011-2012

  Generated 15% overall sales growth through innovative community marketing and relationship building strategies; 2008-2011


Career Track


Area Manager, Bed, Bath, and Beyond 2015-Present

  Entrusted with driving operations of numerous regional locations, with focus on optimizing bottom-line results; establish aggressive sales targets and develop and implement strategies supporting achievement of goals

  Expertly recruit, hire, train, and direct managers and provide ongoing staff development, motivation and support to maximize performance across sales, customer service, productivity, efficiency, and profitability

  Apply financial business acumen toward effectively managing budgets and financials including P&L Statements, Income Statements and Balance Sheets

  Proficiently employ regression analysis, predictive statistics and opportunity cost formulas in strategically and cost-effectively buying merchandise for area locations; thoroughly track and evaluate sales, costs, cash conversion cycles, and margins


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Max D. Edwards Page 2 of 2


Assistant Store Manager, Dick s Sporting Goods 2012-2015

  Quickly promoted from Team Sports Leader/key Holder (2012) in recognition of dynamic performance to manage $7M annual revenue big-box location employing 30+ staff, with accountability for all areas of operation spanning human resources, sales and customer service through loss control and P&L; continually delivered dynamic rankings at corporate, regional and district levels across key performance metrics

  Directly managed hard lines departments including golf, bikes, fitness, team sports, lodge, and receiving/operations; concurrently served as store s Loss Prevention Manager

  Actively trained, developed and managed staff, with strong focus on world-class customer service, high-volume sales, optimal productivity, and policies/procedures compliance; successfully developed multiple entry-level associates to leadership roles by delivering superior training

  Executed effective merchandising strategies to maximize customer awareness, product positioning and sales performance; further boosted target market reach, competitive leveraging and revenue growth by facilitating innovative corporate programs, promotions and marketing initiatives


Assistant Golf Coach, Grafton High School (Part-time) 2012

  Concurrent with academic pursuits and ongoing employment in retail management, effectively delivered student instruction in golf techniques, terminology and etiquette

  Expertly implemented off-season programs focused on enhancing performance as well as coordinated travel logistics for practices and golf meets


Assistant Store Manager, Laacke & Joys 2011-2012

  Recruited to manage $2M boutique location employing 10 staff, with direct accountability for hard lines and patio departments; spanned sales, merchandising, marketing/promotion, and human resources through corporate programs and policies/procedures implementation, buyer and vendor relations, customer servicing, inventory/loss control, and P&L

  Successfully improved performance across sales, market leveraging, customer service, and shrink

  Project managed several local events targeting as well as established new relationships with numerous long-term buyers and enforced sound merchandising strategies to optimize revenue performance


Store Manager, Play It Again Sports 2008-2011

  Drove operations of $1M annual revenue franchise location across all areas of operation, from staffing, sales, marketing, and merchandising to customer service, inventory control, purchasing, performance analysis, and P&L; led store to achieve double-digit sales growth and outperform revenue goals, resulting in expansion to another location

  Effectively filtered and purged prior inventory system of $250K in aged/non-existent product


Student Administrative Assistant, Iowa Wesleyan University 2004-2006

  Proficiently managed administrative functions in support of Communications Department staff

  Efficiently scheduled appointments and organized workflow to maximize productivity

  Drafted and produced quality written materials; additionally managed communication equipment rental program




Western Illinois University-Macomb, IL

Masters Degree, Business Administration (MBA); pending Summer 20167

BS, Business Administration; 2015

GPA: 3.5/4.0 scale


MA, Law Enforcement; 2011

GPA: 3.5/4.0 scale ~ Graduate thesis published in award-winning journal


Iowa Wesleyan College-Mt. Pleasant, IA

BS, Criminal Justice; 2008

GPA: 3.2/4.0 scale ~ President, Phi Delta Theta ~ 4-year Collegiate Athlete, Golf and Track


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