- 2104 Harvest Farm Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am pleased to send in my application in response to a job vacancy posting for the position of ___________________________. Attached is my resum for your review and consideration.

What I offer is my baccalaureate degree in Information Systems and more than 6 years providing high-performance IT project management and administration in the healthcare, engineering, and air travel industries. I am currently with Evergreen Health in Baltimore, XXXXXX as Help Desk Associate and IT Project Implementation Officer serving as a Team Lead for the new Help Desk group with progressive responsibilities in IT project management. Prior to this, I had a brief stint as Administrative Assistant at Eclipse Engineering in Hanover after a tenure as General Manager for Worldwide Flight Services providing oversight in IT governance support. For more details, please take a moment to go through my resum .

In leveraging my managerial competencies in IT operations, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the people I work with, including senior management, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your IT Project Management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 2104 Harvest Farm Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Project Coordination/Implementation/Management

Qualifications Profile

    Self-assured and results-driven IT professional with more than 6 years providing high-performance IT project management and administration in the healthcare, engineering, and air travel industries.

-    Exhibited strong passion for delivering efficient administrative and project management processes that enable executives to make sound strategic and tactical business decisions with focus on IT governance.

-    Collaborated with stakeholders and 3^rd party IT suppliers to ensure that project deliverables were met on time, within scope, specifications, and allocated resources/budgets.

    Detail-oriented, analytical and methodical with critical thinking to resolve IT project issues even under stress.

    Proven adaptability with fast learning skills to take on project leadership even in the middle of project deployment.

    Well-organized with multitasking skills that optimize computing resources to achieve outstanding results.

    Strong people management and exceptional interpersonal communication skills that inspire confidence while bringing workforce diversity into a united front in achieving shared commitments.

Key Expertise

IT Operations Management

    Customer/User Service Management

    Disaster Recovery Administration

    Data & Network Center Management

    Total Quality Management

    Process/Workflow Improvement

    Inter-Office Coordination

Project Management

    Concurrent Project Management

    SDLC Management

    Systems/Business Needs Analysis

    Progress Documentation

    Project Budget Management

    Systems Install & Divestment

    Systems Configuration, Conversion, Migration & Integration

    Stress & User Acceptance Testing

    Post Project Support & Review

Administration

    Personnel Administration

    Fiscal & Budget Administration Staff Performance Appraisal

    IT Training Support

    Staff Supervision & Training

    Office & Staff Administration

Technical

    Programming: SQL, & HTML

    OS: Mac OS X, MS Windows,

    Database: MySQL, & SQL Server 2012

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),

    Image Editing: Adobe Photoshop, Dreamweaver

    Internet: SaleForce.com

Professional Experience

Project Management

    Manage IT projects involving all areas of systems installation, configuration and maintenance on both software and hardware computing resources while providing QC over project work, assessing team member performance and ensuring quality deliverables in compliance with company standards and performance metrics.

    Collaborate with project stakeholders and IT vendors to ensure completion of IT projects within scope, expected deliverables, deadlines, and budgets.

    Coordinate and facilitate project meetings to apprise management of project progress, secure budget changes, and present risk mitigation plans to meet milestones and due dates.

    Serve as Subject matter expert for implementation, support, and coordination of IT project deployment.

    Implement a new project management system based on the needs of stakeholders/employees and coordinate deployment and support to ensure successful implementation.

IT Security & Help Desk Support

    Oversee system and data security configuration, media protection, incident response, identification and authentication, access control, and accountability, while ensuring confidentiality of company-owned data.

    Collaborate with compliance department to development and review IT & Security policies.

    Serve as team leader for the new Help Desk Associates, mentoring and guiding their performance to meet management expectations.

System Administration & Maintenance

    Diagnose and resolved technical help desk issues to ensure seamless operations, resolving user questions and issues, monitoring logged problems/requests, and documenting resolutions.

    Maintain all software licenses and equipment inventory, homologating new applications, implementing bug fixes and version updates, training end-users, and documenting system lifecycle.

    Review routine administrative procedures to identify opportunities for process/workflow improvement.

- 2104 Harvest Farm Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Assisted the technical team in coordinating project requirements, budget administration, documentation, and arranging meetings with project stakeholders in resolving network and IT related issues.

    Formatted & submitted candidate resumes for projects complying with government contract documentation requirements.

    Organized and provided logistical support in company meetings and events, and made business travel arrangements.

Worldwide Flight Services Ÿ BWI Airport, Linthicum, XXXXXX

    Provided strategic and tactical direction supervising 15+ employees in managing operations and providing administrative support in the areas of IT and financial management.

    Oversaw general office administration covering internal and external correspondences, travel arrangements, office supplies inventory, 3^rd party facilities and equipment maintenance, and company event management.

Financial Administration

    Researched and produced financial reports for headquarters and customers, conducting comparatives, consolidation and analysis of financial performance data.

    Managed Accounts Receivable for 5 contracted clients, including invoices, purchase orders, and payment collections.

IT Support

    Oversaw in-house and 3^rd party technical services in configuring, maintaining, and upgrading computing resources installing network drives and printers, and in troubleshooting and resolving network connectivity issues for both voice and data systems.

    Managed office IT security systems to ensure integrity of confidential files and documents.

    Managed new and recurrent user training sessions that improved efficiency and effectiveness in working with new or enhanced office application systems.

HR Support

    Conducted applicant interviews, administered background checks/drug tests, and new hire onboarding that prepared new employees to deliver on expected performance standards.

    Liaised between headquarters and employees, managed personnel files, and approved employee timecards for payroll processing.

Education & Credentials

UNIVERSITY OF MARYLAND, Baltimore County (UMBC), 2013

    Certificate: MBA Preparatory Studies Program GPA: 3.0/4.0

    B.S. in Information Systems

Professional Training & Certifications

    Certified Associate in Project Management (2016)