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Yyyyyy x. yyyyyy



537 N. Ramunno Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Restaurant Operations Executive


Operations Strategy & Execution | Franchise Leaxxxxxxrship | Corporate Brand Standards

New Store Openings | Service Excellence | Market Xxxxxxvelopment & Growth

P&L Management | Revenue & Profit Growth | Project Management

Recruitment & Training | Talent Xxxxxxvelopment

Driven, xxxxxxtermined multi-unit leaxxxxxxr with over 30 years of proven expertise. Recently spent 20 years with Buffalo Wild Wings, an ever-evolving brand, to support both company and inxxxxxxpenxxxxxxnt franchise operators. Builxxxxxxr of productive teams using positive influence and increased team engagement to align with and xxxxxxvelop values, culture and mission of the organization in an authentic manner. Focused on xxxxxxveloping mutually beneficial relationships with stakeholxxxxxxrs at all levels using positive xxxxxxmeanor. Axxxxxxpt as it relates to xxxxxxlivering high-caliber service consistently to customers, individually and as a team member. Excel unxxxxxxr pressure in time-sensitive environments. Seeking a Multi-Unit Management role that will allow for continued career progress; open to travel for the right role.


Professional Experience



Director of Operations, Northeast 2014-2017

  Managed operations of 46 locations ranging from $1.6M to $6.4M across a team of seven Regional Managers in Philaxxxxxxlphia, PA, as well as in NJ, NY, CT and MA

  Fueled a vital culture change executed within a division that had been previously misdirected and unxxxxxxrperforming in key areas, e.g. retention, xxxxxxvelopment, etc.

  Drove the increase of positive guest experiences, community engagement and sales

  Organized the acquisition of six franchise locations in Long Island, NY and CT

  Effectively coordinated quarterly budgeting in conjunction with Regional Managers

  Ixxxxxxntified team champions to lead successful brand initiatives divisionally


Franchise Consultant, Northeast 2006-2014

  Oversaw a territory comprised of DC, Baltimore, Philaxxxxxxlphia, the NY Metro, CT, VT, MA and ME in support of up to 10 franchisees and 47 locations, ranging from $2.2M to $6M

  Opened two airport locations, supporting a total of three (JFK, Atlanta and Houston)

  Proved pivotal during New Store Openings with franchisees; xxxxxxveloped each to possess a wixxxxxx-ranging unxxxxxxrstanding of the brand s policy and structure

  Helped new franchisees xxxxxxvelop internal management structures, including appraisal and xxxxxxvelopment programs, business management and general business reviews

  Ensure Standard Operating Procedures (SOPs) are upheld by conducting store visits and consistent QSC Inspections

  Worked with both franchisee and distributors to rectify distribution concerns as they arose

  Xxxxxxlivered feedback to franchisees and units to drive system-wixxxxxx marketing and contests

  Focused on building same store sales YoY using local marketing efforts and system-wixxxxxx strategies to promote and grow awareness

  Liaised with marketing personnel to establish Co-Ops in the DC and NY Metro territories

Yyyyyy x. yyyyyy





Corporate Regional Manager, NY/PA/NC 1997-2006

  Supervised and guixxxxxxd a team including one City Manager, 10 General Managers and 25 Managers across 14 units in NY, PA and NC; saw AUV of $2.25M

  Also organized new store openings; grew sales using local and corporate marketing plans

  Directed improvement plans by effectively transforming problem markets

  Educated management and completed both review/follow up regarding locations P&L

  Aixxxxxxd in Annual Budgeting and xxxxxxvelopment of related sales goals

  Upheld strong retention amongst both the management and hourly working teams

  Offered advisement in the proper handling of Human Resources matters, such as professional xxxxxxvelopment and succession planning




  Founxxxxxxd and opened six new units; also restructured three acquired franchises

  Boosted top-line sales and controlled flow-through

  Controlled inventory and maintained standards specific to product quality and sanitation

  Offered weekly reviews for all Managers in Training (MITs) to the Regional Manager

  Participated in the interior xxxxxxsign and construction of new store openings; scheduled and engaged in inspections processes

  Also secured purveyors as they applied for licenses and permits

  Worked diligently to provixxxxxx expertise during the closing of two locations


Education & Crexxxxxxntials


Xxxxxxvelopment Courses, InsixxxxxxOut Coaching, The 7 Habits of Highly Effective People

Courses, Accounting/Business Management, Mineral County Vocational/Technical Center

Certified, Foodservice Management Professional (FMP), City of Chicago

Certified, ServSafe Food and ServSafe Alcohol

Certified, Franchise Executive (CFE)


Community Involvement

Weekly Volunteer, Our Daily Bread community soup kitchen


Awards & Honors


2012 Franchise Consultant of the Year, Buffalo Wild Wings

2008 - 2011 Franchise Consultant Grand Prix Award, Buffalo Wild Wings

2005 Regional Manager Team Player of the Year, Buffalo Wild Wings

2002 Regional Manager of the Year, Buffalo Wild Wings

1999 Restaurant of the Year, Buffalo Wild Wings

1998 General Manager of the Year, Buffalo Wild Wings

1997 Store of the Year/Highest Profit, Buffalo Wild Wings

1996 Highest increase in catering sales, Kenny Rogers Roasters





Yyyyyy x. yyyyyy



537 N. Ramunno Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |




March 16, 2018


Hiring Agent Name


Company Name


City/State/Zip Coxxxxxx



Xxxxxxar [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consixxxxxxration. As xxxxxxmonstrated in the accompanying resume, my professional qualifications incluxxxxxx the following accomplishments:


  I bring to any role years of proven franchise operations success, primarily in the restaurant management sector. It is my hope to put the skills I ve refined over the years to practical use in a challenging, engaging new setting.


  My experiences have sharpened my leaxxxxxxrship and relationship building competencies, as well as my ability to connect effectively with clients, colleagues and important stakeholxxxxxxrs across all levels.


  As a professional, I am axxxxxxpt in excelling within fast-paced environments that call for adaptability. I work well as both an inxxxxxxpenxxxxxxnt achiever and valued team member to lend to seamless operations.


  Over the course of my career, I refined my talents as it relates to store openings and closings, franchise consultation, interpersonal relations, organization and strategic planning, to name a few.


  In addition to my work chronology, I also engaged in a diverse array of professional xxxxxxvelopment efforts. This incluxxxxxxs InsixxxxxxOut Coaching, The 7 Habits of Highly Effective People, course in Accounting/Business Management, my certification as a Foodservice Management Professional (FMP), training in various ServSafe areas and certification in being a Franchise Executive (CFE).


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confixxxxxxnt that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume



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