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Operations Strategy & Execution | Franchise Leaxxxxxxrship | Corporate Brand Standards
New Store Openings | Service Excellence | Market Xxxxxxvelopment & Growth
P&L Management | Revenue & Profit Growth | Project Management
Recruitment & Training | Talent Xxxxxxvelopment
Driven, xxxxxxtermined multi-unit leaxxxxxxr with over 30 years of proven expertise. Recently spent 20 years with Buffalo Wild Wings, an ever-evolving brand, to support both company and inxxxxxxpenxxxxxxnt franchise operators. Builxxxxxxr of productive teams using positive influence and increased team engagement to align with and xxxxxxvelop values, culture and mission of the organization in an authentic manner. Focused on xxxxxxveloping mutually beneficial relationships with stakeholxxxxxxrs at all levels using positive xxxxxxmeanor. Axxxxxxpt as it relates to xxxxxxlivering high-caliber service consistently to customers, individually and as a team member. Excel unxxxxxxr pressure in time-sensitive environments. Seeking a Multi-Unit Management role that will allow for continued career progress; open to travel for the right role.
Managed operations of 46 locations ranging from $1.6M to $6.4M across a team of seven Regional Managers in Philaxxxxxxlphia, PA, as well as in NJ, NY, CT and MA
Fueled a vital culture change executed within a division that had been previously misdirected and unxxxxxxrperforming in key areas, e.g. retention, xxxxxxvelopment, etc.
Drove the increase of positive guest experiences, community engagement and sales
Organized the acquisition of six franchise locations in Long Island, NY and CT
Effectively coordinated quarterly budgeting in conjunction with Regional Managers
Ixxxxxxntified team champions to lead successful brand initiatives divisionally
Oversaw a territory comprised of DC, Baltimore, Philaxxxxxxlphia, the NY Metro, CT, VT, MA and ME in support of up to 10 franchisees and 47 locations, ranging from $2.2M to $6M
Opened two airport locations, supporting a total of three (JFK, Atlanta and Houston)
Proved pivotal during New Store Openings with franchisees; xxxxxxveloped each to possess a wixxxxxx-ranging unxxxxxxrstanding of the brand s policy and structure
Helped new franchisees xxxxxxvelop internal management structures, including appraisal and xxxxxxvelopment programs, business management and general business reviews
Ensure Standard Operating Procedures (SOPs) are upheld by conducting store visits and consistent QSC Inspections
Worked with both franchisee and distributors to rectify distribution concerns as they arose
Xxxxxxlivered feedback to franchisees and units to drive system-wixxxxxx marketing and contests
Focused on building same store sales YoY using local marketing efforts and system-wixxxxxx strategies to promote and grow awareness
Liaised with marketing personnel to establish Co-Ops in the DC and NY Metro territories
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Supervised and guixxxxxxd a team including one City Manager, 10 General Managers and 25 Managers across 14 units in NY, PA and NC; saw AUV of $2.25M
Also organized new store openings; grew sales using local and corporate marketing plans
Directed improvement plans by effectively transforming problem markets
Educated management and completed both review/follow up regarding locations P&L
Aixxxxxxd in Annual Budgeting and xxxxxxvelopment of related sales goals
Upheld strong retention amongst both the management and hourly working teams
Offered advisement in the proper handling of Human Resources matters, such as professional xxxxxxvelopment and succession planning
Founxxxxxxd and opened six new units; also restructured three acquired franchises
Boosted top-line sales and controlled flow-through
Controlled inventory and maintained standards specific to product quality and sanitation
Offered weekly reviews for all Managers in Training (MITs) to the Regional Manager
Participated in the interior xxxxxxsign and construction of new store openings; scheduled and engaged in inspections processes
Also secured purveyors as they applied for licenses and permits
Worked diligently to provixxxxxx expertise during the closing of two locations
Xxxxxxvelopment Courses, InsixxxxxxOut Coaching, The 7 Habits of Highly Effective People
Courses, Accounting/Business Management, Mineral County Vocational/Technical Center
Certified, Foodservice Management Professional (FMP), City of Chicago
Certified, ServSafe Food and ServSafe Alcohol
Certified, Franchise Executive (CFE)
Weekly Volunteer, Our Daily Bread community soup kitchen
2012 Franchise Consultant of the Year, Buffalo Wild Wings
2008 - 2011 Franchise Consultant Grand Prix Award, Buffalo Wild Wings
2005 Regional Manager Team Player of the Year, Buffalo Wild Wings
2002 Regional Manager of the Year, Buffalo Wild Wings
1999 Restaurant of the Year, Buffalo Wild Wings
1998 General Manager of the Year, Buffalo Wild Wings
1997 Store of the Year/Highest Profit, Buffalo Wild Wings
1996 Highest increase in catering sales, Kenny Rogers Roasters
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537 N. Ramunno Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | firstname.lastname@example.org
March 16, 2018
Hiring Agent Name
Xxxxxxar [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consixxxxxxration. As xxxxxxmonstrated in the accompanying resume, my professional qualifications incluxxxxxx the following accomplishments:
I bring to any role years of proven franchise operations success, primarily in the restaurant management sector. It is my hope to put the skills I ve refined over the years to practical use in a challenging, engaging new setting.
My experiences have sharpened my leaxxxxxxrship and relationship building competencies, as well as my ability to connect effectively with clients, colleagues and important stakeholxxxxxxrs across all levels.
As a professional, I am axxxxxxpt in excelling within fast-paced environments that call for adaptability. I work well as both an inxxxxxxpenxxxxxxnt achiever and valued team member to lend to seamless operations.
Over the course of my career, I refined my talents as it relates to store openings and closings, franchise consultation, interpersonal relations, organization and strategic planning, to name a few.
In addition to my work chronology, I also engaged in a diverse array of professional xxxxxxvelopment efforts. This incluxxxxxxs InsixxxxxxOut Coaching, The 7 Habits of Highly Effective People, course in Accounting/Business Management, my certification as a Foodservice Management Professional (FMP), training in various ServSafe areas and certification in being a Franchise Executive (CFE).
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confixxxxxxnt that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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