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Yyyyyy x. yyyyyy


1114 8th Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Customer Service Professional

Sales | Account Management | interpersonal Communication | Time Management | Organization | Strategic Planning

Stakeholder Relations | Critical Thinking | Problem Solving | Inventory Control | Supply Orders | MS Office


Enthusxxxxxxstic, dedicated and hardworking professional with an always-positive demeanor and years of diverse experience. Adept in leveraging people skills to effectively network with others. Able to thrive in both individual and team settings. Capable of multitasking under pressure to excel in fast-paced settings. Call on a career-focused mindset to achieve or surpass organizational goals. Seeking to learn from and grow with an innovative company that will offer opportunities for professional development and continued learning.


Professional Synopsis


Diversified Maintenance | Senior Area Manager 2013 2016

  Led operations across store locations within assigned geographic area; provided to clients both janitorxxxxxxl and floor care services under contract; included work with large national retail companies

  Took necessary action to complete required work within contract scope, company protocol and District Manager specifications

  Guided and trained work crews including Area Supervisors and Leads assigned across locations; took action as needed to maintain staffing levels vxxxxxx proper advertising, training, budgeting, scheduling and staff discipline across assigned locations

  Finalized and submitted required paperwork, including quality reports, sign-offs, summary sheets, schedules and time management system sheets

  Lxxxxxxised with District Manager to keep him/her updated on account statuses; also communicated with Store Managers to determine the finalized service scope

  Exchange pertinent information with District Manager and corporate office in a timely fashion specific to work injuries, discrimination claims, harassment and other Human Resource concern

  Authored accident investigation reports and forwarded each to the District Manager within two hours of each accident

  Swiftly completed and submitted new hire paperwork and complxxxxxxnce documents, including an I-9 and state tax withholding forms; secured each employee s identification number prior to each new hire s starting date


Portrait Innovations | Photographer/Sales Assocxxxxxxte 2013 2015

  Worked intensively with customers to capturing whimsical, memorable images of their children and loved ones

  Talked each client through selecting the photo collection option that best fit their needs; ensured they enjoyed each step of the process, which was solely set in the studio

  Led all studio functions; shot portrait packages, manufacturing portraits and other requested photographic items while upholding facility cleanliness at all times in order to guarantee customer satisfaction

  Collaborated with fellow Sales Assocxxxxxxtes to make certain that all shoots were facilitated efficiently, without incident

  Called on cutting-edge digital photography technology, numerous specxxxxxxlty products and vxxxxxxble online ordering options to make the order placement simple and relaxed for all customers

  Met or exceeded all established sales and performance objectives by driving consistent, accurate management of cash assets


Mid-Iowa Community Action | Teacher 2012

  Screened the development of students in an effort to meet required timelines throughout the program year; made expert referrals as needed and engaged with students families during teacher conferences and home visits

  Developed and set forth lesson plans, each certified as developmentally approprxxxxxxte for students being taught

  Ensured the confidentxxxxxxlity of student and family records and files per HIPAA regulations and organizational standards


Professional Systems | Area Supervisor 2010 2012

  Directed operations across stores located within an assigned geographic area to provide janitorxxxxxxl and floor care services to contracted customers; complete required work per contract scopes and specifications of District Manager

  Trained and developed strong staff teams in company best practices and industry standards

  Led promotional, administrative and fiscal efforts in this leadership role, including advertising, budgeting, scheduling and staff discipline/discharge in assigned stores


Yyyyyy x. yyyyyy




Area Supervisor Continued

  Provided required paperwork, e.g. reports, sign-offs, summary sheets, schedules and time sheets to approprxxxxxxte receiving parties with attention to both accuracy and timeliness

  Cooperated with the District Manager to keep him/her informed of account status; also communicate with Store Managers on relevant matters as needed

  Exchanged data with the District Manager and corporate personnel regarding all HR concerns

Sam s Club | Connection Center Representative/Advantage Coordinator 2007 2010

  Described membership types, programs and benefits in detail to potentxxxxxxl and current members to aid them in making account decisions to fit their needs; grew membership, encouraged renewal and spoke to the value of product and service offerings

  Worked as the Advantage Coordinator to set up appointments with external stakeholders to detail Club benefits with their respective employees; attempted to garner new business

  Served as a Connection Center Representative to deliver customers with content needed to make informed purchase choices


Lancaster School District | Teacher 2006 2008

  Developed and introduced daily and unit lesson plans for a team of third graders

  Efficaciously administered testing, used to track and assess class performance levels

  Spearheaded team and individual writing, reading and mathematical activities

  Engaged with parents and guardxxxxxxns during teacher conferences as needed


Community Action Partnership of Kern County | Teacher 2006 2007

  Assessed student development to ensure adhere to set timelines and developmentally-focused lesson plans over the course of the program year

  Referred students to professional experts as necessary per their assessed needs

  Connected with students familxxxxxxl support systems during conferences and initxxxxxxl home visits

  Upheld the utmost in confidentxxxxxxlity of children and families records and files at all times


YMCA of Superior Californxxxxxx | Teacher 2005 2006

  Supervised classroom functions during both before- and after-school periods using developmentally-sound lessons

  Always carefully maintained records and files, including student records, with discretion and care


Additional Experience


Sales, BeMobile, 2010

Sales, Schwan s Home Services, 2007

Office Manager, Pro Care Carpet Cleaning, 1999-2006

Teacher, Palmdale School District, 1999-2000




Bachelor of Applied Science, Liberal Arts and Sciences/Liberal Studies, Chapman University

Assocxxxxxxte of Arts and Sciences, Early Childhood Education and Teaching, Antelope Valley College


Community Service

Girl Scouts Joshua Tree Council Trainer & Leader

Girl Scout Joshua Tree Council Service Unit Secretary

Girl Scout Joshua Tree Council Service Unit Coach

Palmdale Youth Soccer Coach

Palmdale Parks and Recreation Softball Coach




Yyyyyy x. yyyyyy


1114 8th Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018


Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any service delivery role years of proven success in various capacities including positons held in the education, sales and customer relations sectors. I aim to achieve the utmost in organizational success at all times.


  My experiences thus far have sharpened and refined my interpersonal communication and relationship building abilities, as well as my aptitude for connecting with clients and stakeholders at all levels.


  As a professional, I thrive under pressure in fast-paced, demanding work environments. I excel as both an independent achiever and trusted team member to actively contribute to improved, fiscally sound operations.


  Over the course of my career, I have grown and expanded my levels of expertise in Account Management, Operations Coordination and Strategic Planning, as well as additional areas of skill.


  Independent of my practical background, I ve also earned a Bachelor of Applied Science in Liberal Arts and Sciences/Liberal Studies. I have an Assocxxxxxxte of Arts and Sciences in Early Childhood Education and Teaching as well.


  Furthermore, I achieve a positive work-life balance through involvement in my local community.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume

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