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SOP Development Policy Writing Regulatory Compliance

Corporate Communications Records Management Data Gathering

         Excel in researching and analyzing complex data, choosing optimal course of action, and reporting findings to company leadership, government authorities, and/or relevant stakeholders.

         Efficiently coordinate forward-moving projects while fostering an environment of accountability, compliance, and continuous quality improvement.

         Offer consummate strengths in collaboration, documentation, and systematically analyzing problems, trends, and risks associated with compliance-related rules and regulations.

         Well-versed in occupational safety, quality assurance, HIPAA guidelines, Workers Compensation, Medicare/Medicaid billing, and SLA management.

Ahold USA, Carlisle, PA, 2012 - Present

Policy & SOP Specialist 2015 - Present

         Spearhead development, implementation, analysis, and ongoing updates to store- and corporate-level policies and SOPs while diligently ensuring rigorous adherence to regulatory guidelines.

         Recognized four times since hire date for exceeding performance goals, and formally awarded and recognized for simplifying policy and SOP development process.

         Track KPIs to critically evaluate risk, and prepare compliance reports as requested.

         Monitor and meticulously document customer and employee communications of policies and procedures for assigned business segments.

         Review and approve work of other specialists, and play an integral role in complex projects.

         Collaboratively steer seamless conversion of existing documentation to alternative delivery media with an emphasis on optimizing quality, regulatory compliance, and readability.

         Methodically audit policies and procedures, including all documentation prior to distribution.

         Appointed as Associate Engagement Team Captain based on demonstrated leadership attributes and serve as member of Abilities Business Resource Group.

Subject Matter Expert 2012 - 2015

         Effectively liaised between corporate retail support center and key support areas, departments, and divisions to investigate problems, detect trends, and execute rapid solutions.

         Generated reports of findings, analyzed results, and documented complete spectrum of issue resolution to avert reoccurrences.

         Joined forces with other business areas to establish, review, and update SLAs.

Continued ►

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Mitchell International, Inc., San Diego, CA, 2009 - 2010

Senior Customer Satisfaction Manager

         Fostered, nurtured, and optimized relationships between employer and customers, vital to ensuring satisfaction, driving repeat business, and achieving positive company reputation.

         Served as customer advocate to earn and retain loyalty, and cultivated productive business relationships to achieve mutual goals.

Pennsylvania Dept. of Labor & Industry, Workers Compensation Appeal Board, Harrisburg, PA, 2006 - 2009

Law Clerk

         Leveraged sharp critical thinking skills toward performing opinion writing.

         Researched and collected statutory and regulatory data, and compiled formal reports of findings.

Stockton Hearing & Speech Center, Stockton, CA, 1993 - 2002

Coding Specialist / Records Manager

         Maintained both hard copies and electronic sources of patient records and medical correspondence while constantly ensuring strict alignment with HIPAA rules and regulations.

         Applied exceptional attention to accuracy toward coordinating account billing encompassing Medicare, Medicaid, Department of Rehabilitation, SSI, and private insurers.

Juris Doctor

Widener University School of Law, Law and Government Institute, Harrisburg, PA, 2005

Bachelor of Arts, Political Science, emphasis in Law and Social Justice

Humboldt State University, 2002

Academic Honors:

Pi Gamma Mu International Honor Society

Humboldt State University Presidential Scholar

American Bar Association

League of Women Voters

Westlaw Search Engine Certified; Lexis Search Engine Certified; Microsoft Office 365; SharePoint/Flow; BWise; Google Docs/Sites; Law Net Document and Matter Management System; Decision Point; Remedy; Salesforce; Photoshop / Lightroom

Yyyyyy x. yyyyyy

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INSERT DATE

NAME OF PERSON HIRING

TITLE

NAME OF ORGANIZATION

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am seeking a challenging [Insert Job Title] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your organization, and can offer cross-functional leadership experience in developing policies and procedures, supporting quality assurance initiatives, and driving regulatory compliance. I am also well-versed in risk mitigation, records management, project coordination, and occupational safety among other areas.

Currently, as Policy & Procedure Specialist at Ahold USA, I devise practical and cost-effective standard operating procedures from store level to corporate-based, while fastidiously monitoring regulatory changes to ensure constant compliance.

My academic credentials include a JD degree from Widener University School of Law and a Bachelor of Arts in Pollical Science from Humboldt State University.

As this is just a sampling of my job history and qualifications, please refer to the accompanying resume for additional experience. I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be an asset to your organization. Thank you for your consideration.

Regards,

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