Yyyyyy x. yyyyyy

Seeking to contribute excellent technical, analytical, and relationship management expertise toward supporting a dynamic organization in optimizing bottom-line performance

Budgeting ~ Auditing ~ IT Support ~ Solution Development ~ Regulatory Compliance

Risk Management & Mitigation ~ IT Security ~ Issue Resolution ~ Team Leadership ~ Training

         Solid background in IT inclusive of QA testing, technical support, troubleshooting, network administration and security, data back-ups, and serving as Scrum Master and Product Owner during solution development.

         Skilled at establishing and applying disaster recovery strategies and contingency plans to protect critical information systems.

         Adept at workflow optimization and standardizing procedures and best practices to eliminate unproductive processes.

         Accomplished in defining and instituting operational strategies to support organizational growth and capitalize on emerging technologies.

• Excel at interfacing with stakeholders to propel forward-moving efforts across multiple initiatives concurrently.
• Constantly focus on optimizing IT system performance, reliability, security, and compliance.
• Outstanding skills in effectively and efficiently managing IT personnel, budgets and strategic plans, while closely monitoring technological trends and advancements.

         Possess extensive leadership expertise including training, mentoring, motivation and supervision.

         Unparalleled loyalty as demonstrated by 20+ year career with PricewaterhouseCoopers.

PricewaterhouseCoopers 1995 to Present

US - IT Assurance Solutions, Dallas, 2008 to Present

Relationship Manager

         Foster, nurture, and maintain unified relationships with key business stakeholders nationally and globally.

         Orchestrate creative solutions to complex problems to minimize risks and optimize business continuity.

         Facilitate seamless product development as Scrum Master and Product Owner.

         Employ poise and sharp problem solving skills as key point of escalation for major production issues.

         Partner with firm s Office of General Counsel in responding to file production requests by SEC and opposing counsel.

         Collaboratively standardize audit documentation for Public Company Accounting & Oversight Board (PCAOB) and legal requests.

         Fortify risk management by safeguarding firm s intellectual property and effectively managing portfolio of assurance regulatory and compliance applications and solutions to provide audit working papers to external reviewers.

         Prepare budgets and forecasts, monitor and control spending, and provide training, mentoring, and guidance to financial personnel.

         Consult with technical experts to develop roadmap and implement technological enhancements such as integration of Google apps with audit technology, SharePoint, and Cloud storage.

Continued ►

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Professional Experience continued

US - IT Engagement Systems, Dallas/Tampa, 2005 to 2008

Business Analyst

         Clarified and translated user needs into functional and system requirements in tandem with partners, directors and senior managers from network of member firms (PwC International).

         Authored functional specifications, technical specifications, high-level logical data models, and business requirement documents.

         Administered use cases to ensure solution development complied with customer's needs while minimizing defects prior to implementation.

         Led up to 20 business analysts in supporting development of new PwC auditing application (Aura), and participated in selecting team to support program post-implementation.

US - IT Engagement Systems, Dallas, 2003 to 2005

QA Testing Lead / IT Support Senior Associate

         Established performance test requirements, created test cases and scenarios, and methodically executed testing to ensure adherence to rigorous quality criteria.

         Contributed to debugging efforts and documented results via charts and graphs for technical staff and management.

         Proficiently set up and maintained QA testing environments on Sun Solaris, Microsoft Windows, and Lotus Notes platforms.

         Troubleshot and supported legacy applications, collaborated with administrators in Europe and the Caribbean to coordinate software implementation projects, and swiftly resolved critical issues to ensure success.

Global Technology Solutions, Trinidad, 1999 to 2003

Technical Team Lead

         Delivered comprehensive technical support, trained staff in software use and hardware maintenance, and wrote new code in C++ to streamline workflow.

         Applied excellent leadership talents toward training local staff on corporate audit methodology and provided ongoing support throughout engagements.

         Conducted daily data back-ups, oversaw disaster recovery planning, and held accountability for server and network and security.

Assurance and Business Advisory Services, Trinidad & Tobago, 1995 to 1999

Associate

         Played an integral role in conducting audits spanning industries such as commercial airlines, insurance, manufacturing, retail, and pharmaceutical.

Candidate, Association of Chartered Certified Accountants (ACCA)

Professional & Technical Training:

Lean IT; Scrum Business Analysis: Scenario Modeling Foundation/Applying Use Cases & Domain Modeling; Networking; Testing Systems Controls; Penetration Testing; Network Security; Installing, Configuring, Administering Microsoft Windows 2000 Professional & 2000 Server; Lotus Notes Administration

Microsoft Certified Professional (MCP)