Dedicated and accomplished Professional Services Manager with over 20+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in overseeing complex technical operations. Possess high-level communication and analytical skills with a commitment to improving operational revenue and reduce overhead costs. Offer solid leadership abilities with experience in mentoring cross-functional teams and implementing innovative processes.

Proficient in: Microsoft Office Suite, Visio, Wintel, Vax/VMS, Cisco, UC/Collaboration, Ethernet, SDN, EMC, SANS, Cisco, NetApp, VMware, and Datacenter

Professional Services Management Disaster Planning Staff Management & Training Attention to Detail

Integration Methodology Solution Oriented Vendor Management Global PMO Leadership

Global Data Center Management Enterprise Infrastructure Data Security Team Leadership/Mentorship

  Successful strategic leader with a demonstrated background in leading technical projects valued at over $75MM, leading/mentoring teams, and diffusing escalated crisis situations

  Reduced redundant servers by 50% which achieved a cost savings of more than $500K annually in addition to leading a deployment of enterprise backup solutions for over 1,000 computers

  Demonstrated background in utilizing a hands-on management style to improve team metrics and obtain high levels of employee buy-in/engagement

  Direct day to day strategic operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Design and implement innovative operational strategies, coach/mentor cross-functional teams, and manage various projects on a global level

  Oversee both systems development and systems operational support functions related to infrastructure and virtualization along with allocating resources and streamlining costs

  Play a lead role in managing key customer accounts which requires identifying and diffusing escalated operational issues along with improving customer loyalty

  Maintain an expert level knowledge of disaster recovery panning, SDN, enterprise networking design, global project management, and system implementation and remediation best practices

  Supported projects ranging from $500K to over $75MM

CDW, Glendale, CA 2014-2015

  Oversee all aspects of the within the professional services department which is centered on leading a technical team and overseeing integration and implementation services

  Supported projects related to enterprise data center, security, enterprise voice, enterprise network, and network applications along with consistently implementing innovative operating processes

  Reviewed and modified detailed project plans, monitored project activity, and identified and solved complex project issues

NIC Partners Inc., Rancho Cucamonga, CA 2013-2014

  Led operations within the professional services division which included supervising departmental teams and supervising complex projects

  Consistently evaluated internal strengths and weaknesses in order to continuously improve efficiency along with reviewing project delivery methodology

  Utilized superior communication and interpersonal abilities to maintain positive communication with clients and internal/external stakeholders

Presidio, Woodland Hills, CA 2013-2014

  Coordinated project management functions within a successful organization which included creating training programs, identifying cost savings, and conducting project needs analysis

  Instrumental in leading global data center and information technology projects which held budgets of up to $75MM and were required to support over 3,000 clients

  Defined project scope of work, financial plans, deliverables, and project goals along with identifying project resources and leading project teams

  Monitored project deliverables to ensure timely completion of metrics, created project documentation, and updated clients on project status

Pathways Consulting, Pasadena, CA 2003-2010

  Acted as a Director and CIO within a successful consulting organization which included leading all technical logistics related to assets located in the United States, Mexico, and Beijing

  Identified and resolved critical project issues, minimized project risk, and consistently increased customer satisfaction levels

  Supervised a team of 15 staff members which required providing individualized coaching and guidance along with handling employee relations issues

  Lead human resources and financial operations which included recruiting and hiring team members along with managing employee issues such as terminations

  Implemented innovative operational strategies focused on increasing customer retention, improving employee morale, and operational revenue

MTI, Anaheim, CA 1991-2003

  Oversaw all technical support and professional services which included supervising a team of up to 42 individuals which included Directors, Technical Managers, Project Managers, Team Leads, and Technical/Solution Architects

  Improved client satisfaction by over 95% through the administration and design of an organization wide well-being program

  Instrumental in the introduction of new technology within the organization which resulted in a 29% reduction of hosts and 38% reduction in licensing and maintenance costs

  Successfully designed and maintained a 24/7 command center infrastructure which supported offshore development for over 5,000 clients and resulted in a 30% cost reduction, reduction of employee layoffs, and achievement of a 98% customer satisfaction rate

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Hiring Agent Name

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Company Name

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and executive project management roles with experience in managing global data centers, supporting projects valued at over $75MM, and overseeing professional services divisions. In addition, I have strong experience in building positive rapport with both internal and external teams and increasing employee morale/engagement.

Select Career Highlights Include:

  Expert level knowledge of disaster recovery panning, SDN, enterprise networking design, global project management, and system implementation and remediation best practices

  Successfully designed and maintained a 24/7 command center infrastructure which supported offshore development for over 5,000 clients and resulted in a 30% cost reduction, reduction of employee layoffs, and achievement of a 98% customer satisfaction rate

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy