630 Tantra Dr.| Xxxxxx, CO xxxxxx xxx-xxx-xxxx| abc@xyz.com

Business Analysis | Solutions Development | Multi-Unit Operations Management | Customer Relations | Application Support

Business Process Optimization | Strategic Planning | Cross-Functional Teamwork | Process Improvement | Stakeholder Relations

Interpersonal communication | Relationship Building | Critical Thinking | Problem Solving | Presentations & Public Speaking

Productivity Boosting | Time Management | Organization Microsoft Office Suite | Windows OS Proficiency

  Dynamic and focused operations professional with years of valuable and progressive leadership experience as it relates to business development and technical support, paired with an unprecedented drive for success

  Boasts over 15 years of combined experience in building and leading top-performing teams, as well as managing IT support operations and the functions of wealth management companies

  Demonstrated passion for exceeding objectives through careful leverage of high-caliber service delivery, Lean methodologies, as well as incentive programs that fuel team achievement

  Clear change agent who thrives in high-pressure, fast-paced working environments

  Demonstrated ability to foster solid and mutually beneficial partnerships with prospects and current clients alike

  Combines an impeccable work ethic with proven performance results and strong attention to detail

  Motivating, hands-on leader who excels in building and managing high-performance teams to consistently achieve operational and project goals

  Presently in search of an Operations Manager, Business Manager or Operations Analyst role that will allow for leverage of skills, as well as deliver professional development opportunities

  Cater to clientele in Xxxxxx, CO and the surrounding areas

  Consistently set and aim to meet or surpass monthly revenue goals

  Devise strategies to maximize profits by reducing tax liabilities

  Uphold high customer satisfaction ratings by delivering exceedingly positive service with a focus on safety

  Oversaw daily administrative and operational functions of numerous divisional IT Support teams that generated $599M in cumulative annual revenue

  Ensured company adherence to all contractual Service Level Agreements (SLA)

  Seamlessly and assuredly managed high priority escalated client concerns

o    Carefully engaged in internal and customer-facing calls; utilized all necessary resources to attain satisfaction

o    Aimed to meet realistic service expectations that were communicated to C-Suite and Director-level clients

  Earned multiple Pillar of Support Awards for providing outstanding customer service in responding to escalations

  Volunteered to partake in two Lean Six Sigma Green Belt projects; seized an opportunity to present to senior management, as well as advance by earning Yellow Belt certification

  Created queries to generate Business Objects reports; used to identify service order trends, this creating opportunities to increase operational efficiency

  Drove sales for a $900M organization that delivered HR, payroll, and time/labor software solutions to manufacturing companies across the globe

  Closed more net new opportunities than any other staff member within the manufacturing vertical; achieved by using a combination of Corporate Visions and Simplified New Sales tactics

  Achieved 100% of product quota in each year served with the company, including sales in excess of $2M for FY 2012; also attained 129% of quota and earned the LegendMaker honor that same year

  Aggressively recruited by the Bank to revitalize an underperforming branch

o    Instantaneously set into action a business plan that resulted in increased sales, improved operations and heightened levels of compliance

o    Also accelerated staff development levels and helped lead an experienced team through a series of challenging organizational changes

  Improved branch production within 30 days

o    Increased deposits from 30% of goal to 136.94% and loan production from 31% of goal to 93%

o    Also boosted new account production from 66% of goal to 104%

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  Took on a challenge to offer post-merger leadership and supervision of retail branch operations; fueled continuity of first-class customer service delivery

  Devised strategies to aid branches in securing greater revenue goals and streamlining their new operational processes

  Accelerated staff members transition and adaptation to the corporate cultural shift from WAMU to Chase

o    Managed three branches during conversion; worked in conjunction with Project Managers to fulfill all tasks involved in closing each branch

o    Successfully placed all WAMU employees into permanent Chase positions; simultaneously bolstered staff morale levels which resulted in a turnover rate under 10%

  Strengthened internal controls to help reduce exposure; used WAMU best practices and integrated them into Chase processes, including an internal audit that is credited with driving a 100% external audit pass history

  Oversaw the day-to-day administrative and operational management of various full-service branches; handled product management and introduction, customer service, security and safety measures

  Effectively evaluated present deficiencies, business gaps and operational concerns; followed up with scalable solutions

  Achieved repeated successes in returning profitability to areas previously afflicted with inefficient staffing strategies, as well as underperforming leaders with misguided focuses.

  Tenaciously developed and evolved new loan business

o    Grew deposits from $4M to $7M by increasing WAMU s small business client base

o    Developed a strong reputation for driving higher revenue levels for consumer/business investment loan products; resulted in receipt of several accolades and formal recognitions

  Reversed operational inefficiencies for a failing branch plagued by hefty noncompliance fines and staff inefficiency

o    Retrained and cross-trained personnel on essential banking processes over the course of 90 days

o    Training helped to boost higher productivity levels for loans and deposits; also increased the WAMU audit score from a failing 74 rating to a passing 89

o    Promoted a customer-focused sales and service culture, mentored high-caliber staff in the areas of leadership, decision-making, management techniques and accountability

  Conducted quarterly audits of internal controls specific to new account and consumer loan production, as well as branch security, and cash controls; succeeded in upholding a 100% pass rate

Master of Business Administration, Regis University (2012, GPA 3.9)

Bachelor of Science, Accounting, Regis University (2009, GPA 3.7)

Bachelor of Arts, English, University of Texas at San Antonio

Also holds Lean Six Sigma Green and Yellow Belt Certifications

630 Tantra Dr.| Xxxxxx, CO xxxxxx xxx-xxx-xxxx| abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to the table years of diverse experience in various management capacities. Over the course of my career spanning over 10 years, I ve proven to be an innovative, inspired and steadfast employee who learns swiftly, adheres to industry best practices, and exudes a strong sense of organizational loyalty.

  As a professional, I pride myself on my drive and honesty. I excel in challenging, technology-driven and deadline-focused environments that demand professionalism, achievement and adaptability.

  I believe my years of proven expertise allowed me to develop a sense of operational efficiency, paired with notable time management skills.

  When working to achieve or surpass employer expectations, I find that I excel as an independent achiever, as well as a collaborative team member.

  I am a strong interpersonal communicator with an innate ability to play a key role in fostering lasting, trust-based partnerships with stakeholders at all levels.

  Outside of my career chronology, I hold an MBA and a Bachelor s Degree in Accounting. I am also certified as a Lean Six Sigma Green Belt and Yellow Belt.

These qualifications, paired with the work achievements detailed on my resume, make me more than qualified for a senior-level role with your company. As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume