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- Dynamic Leader who offers a background in Multimillion-Dollar Business Operations, Retail Sales, Merchandising, Strategic Analysis / Planning, Trends Tracking, New Business Development, Start-Up Operations, and Regional Management; contributes talents in Team Building, Training / Development, Workflow Prioritization, Labor / Expense Control, Profit / Loss, Financial Operations, Inventory Control, and Loss Prevention; and exhibits an ability to see the big picture within evolving retail markets while consistently meeting or exceeding objectives.
- Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a significant competitive advantage.
- Excellent Communicator who builds and sustains synergistic relationships with C-level executives, business / operational teams, sales professionals, multiple vendors, and clients, and leads staff by example and with integrity.
Director of Operations ￨ New Store Project Manager (2015 Present)
Capitalize on the opportunity to lead forward-thinking retail business operations and project initiatives, including directing comprehensive jobsite construction process, as well as managing progress; ensuring strict adherence to building plans, specifications, codes, and regulations; and maintaining efforts within schedule and within budget.
Spearhead owner and subcontractor meetings; manage and review project submittals from contractors, architects, signage, and millworker companies; and coordinate and submit paperwork for COs and health or agriculture teams.
Cost-effectively manage financial operations, planning, systems, and controls, including regularly reviewing working practices to ascertain efficiency and productivity, and further developing improvements to boost success.
Ensure business operates within company s mission statement, and promptly investigate or resolve customer issues.
Improved support services (e.g. HR, IT, marketing) to ensure seamless business processes.
Led long-term planning efforts, including key initiatives geared toward operational excellence.
Drove business results to increase profits by working with teams to achieve staff best performance.
Enhanced overall operational systems, processes, and policies in support of the organization s mission, including assisting with improved management reporting, information flow and management, business process, and organizational planning initiatives.
Regional Sales Director (2014 2015)
Strategically steered profit / loss for a $650,000 portfolio across six stores in two states with six direct reports.
Expertly developed, implemented, and led continuously improved regional operations to meet company objectives.
Identified and executed areas for improvement to consistently ensure sales increases.
Controlled operational costs to increase profits while maintaining superior retail services.
Area Manager (2008 2014)
Utilized broad scope of industry knowledge toward directing a $10-million portfolio across 14 stores in three states with 10 direct reports, including consistently achieving business results while delivering services excellence.
Led targeted decision-making across fast-paced store operations, including recruiting, training, mentoring, and managing solutions-generating teams, as well as developing and managing performance of store general managers.
Collaborated with real estate, marketing, and operations executives to establish store layouts for new construction, and further worked with project managers and general contractors on all new store construction and punch lists.
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Area Manager (continued)
Coached three GMs promoted to Area Managers and two GMs promoted to Store Trainers.
Liaised among IT department on new POS tests in an Atlanta market for companywide rollout.
Successfully delivered annual comps increase of 12% and revenue over plan while balancing payroll.
General Manager (2007 2008)
Spearheaded results-focused store operations, including directing all team building, training / development, staff resource allocation, store merchandising, financial performance, and maintenance, as well as loss prevention efforts.
Created a synergistic sales culture, and developed succession plans for the store to continue to optimize success.
Exceeded sales plans by 10-30% within only three months of hire.
Produced a companywide Top 10 of the most profitable stores for five consecutive years.
Achieved promotion from General Manager to Area Manager after only 10 months of employment.
Maximized bottom-line performance for multiple stores generating $700,000 and $1.5 million respectively while driving business growth by recruiting, training, mentoring, and managing a customer service-focused sales team.
Built knowledge of current promotions, policies regarding payment and exchanges, as well as in loss prevention.
Successfully exceeded companywide objectives with sales / comps.
Consistently reduced and controlled expenses by carefully monitoring profit / loss reports.
Increased direct corporate sales, achieving 10% growth and exceeding $40,000 in store revenue.
Area Sales Manager ￨ Lanc me Counter Manager
Played a vital role in directing a $3-million Cosmetic and Fragrance Department with 20 retail associates, including building lucrative relationships with cosmetic and fragrance vendors, as well as planning all retail events.
Developed team members to exceed planned goals for events and gifts.
Proactively recruited, trained, mentored, and managed top-notch associates.
Ensured seamless operations by covering department store openings / closings.
Previously served as freelance Makeup Artist and Esthetician on a Lanc me SE travel team.
Collaborated with plastic surgeons for post-cosmetic surgery best skin care and makeup practices.
Dale Carnegie Coursework
Excellent Professional References Provided Upon Request
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