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Yyyyyy x. yyyyyy

Program Management Client Services OEM / Manufacturer Solutions

 

11136 Terraceridge Road Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

  • Dynamic Leader who offers a background in Program Management, Product Development / Management, New Business Development, Strategic Analysis / Planning, Forexxxxxxsting, Budgeting, Team Building / Training, Financial Services, ROI, Dashboards, Modeling, and Negotiations, and exhibits an ability to see the big picture.
  • Top Performer who boasts above-average xxxxxxreer results, and xxxxxxn make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a signifixxxxxxnt competitive advantage.
  • Excellent Communixxxxxxtor who builds and sustains synergistic relationships with C-level executives, senior-level management, business / operational teams, sales / financial staff, suppliers, vendors, and clients to drive success.

 

Professional Synopsis

 

Guitar Center, Westlake Village, XXXXXX 2015 2016

 

Director of Financial Services Extended Service Plans Private Label Credit Xxxxxxrd

  Xxxxxxpitalized on the opportunity to lead forward-thinking extended service plan and consumer financing programs across the enterprise that encompassed multiple brands and sales channels, including providing strategic direction, thought leadership, and relationship management for the third-party providers to maximize bottom-line results.

  Led direct responsibility for the team that managed business profit / loss, customer value proposition, program development, promotions, and pricing, and proactively drove sales and generated greater customer loyalty.

 

  Achieved a 20% increase in Enterprise sales on private label program in Q4 over prior year.

  Led team in converting a private label program and portfolio from Xxxxxxpital One to Synchrony.

  Successfully grew online sales by 50% due to strong enterprise sales and promotional strategies.

  Defined 2016 s goals and strategies for extended service plan and private label credit xxxxxxrd growth.

 

Sony Electronics, Inc., San Diego, XXXXXX 2002 2015

 

Manager of Business Development & Planning Services Mobile Phones PlayStation (2011 2015)

  Led profit-generating planning for extended service plans and service programs, including serving as program / product manager for mobile phones, tables, and PlayStation tasked with overseeing direct-to-consumer sales strategies.

  Developed mutually beneficial relationships with Sony Mobile, PlayStation, AT&T, T-Mobile and third-party accessory OEMs and distributors, including managing business planning activities, implementing strategies to optimize extended service plans, home installation, trade-in, and in-store services and creating business models.

  • Defined a comprehensive assortment and go-to-market strategy for all handsets, accessories, and related services.
  • Managed roadmap, pricing, promotional xxxxxxlendar, CRM, and marketing plans and visual merchandising, along with efficiently managing direct sales and actively collaborating in expansion into other channels and regions.

 

  Grew a mobile phone xxxxxxtegory from $760,000 in 2011 to $20+ million in 2014.

  Personally managed a combined $70 million in profit / loss for directed businesses.

  Achieved $2.5 million in cost savings by improving PlayStation inventory management.

  Led direct channel launches of PlayStation 4, T-Mobile Z and Z1s, and AT&T ion and TL.

  Improved margins by 25% by converting extended service plans to self-administration models.

  Developed an online and retail wireless activation platform and reduced activation time by 50%.

 

Merchandise Manager Services Mobile Phones Accessories Third Party (2009 2011)

  Strategixxxxxxlly steered direct sales and product development for services, including facilitating merchandising mobile phones, services, PC accessories, and third party accessories, as well as managing direct reports responsible for merchandising, business planning and analytics and developing key ROI and business models for new initiatives.

  • Conceptualized and developed new analytics tools and KPIs to measure success in attach of extended service plans and other services and accessories and sales execution for product xxxxxxtegories to drive improved profitability.
  • Led merchandising and analytics team in sales of services, mobile phones, PC accessories, and third party products, including optimizing online and retail visual plans, CRM, social media, SEO, pricing, and promotions.

 

  Exceeded YOY sales growth by 17% by managing programs in retail services.

  Recognized for job performance excellence with an Outstanding Achievement Award.

  Generated $5.5 million in incremental revenue by developing an in-store service counter program.

  Developed and led KPIs, sales incentive, and training programs for retail and xxxxxxll center channels to drive Best in Class extended service plan and services attach rates exceeding 50% in key xxxxxxtegories.

 

 

Yyyyyy x. yyyyyy (xxx-xxx-xxxx

 

Professional Synopsis (continued)

 

Sony Electronics, Inc., San Diego, XXXXXX (continued) 2002 2015

 

Strategic Business Development Manager (2002 2009)

  Spearheaded strategic planning, product development, and program management for services, including effectively identifying opportunities, development, implementation, and management of extended service plan program, methods of payment, and other value added services to boost business development / operation results.

  Leveraged resourceful relationships with service plan administrators, payment service providers, and additional third party service providers while developing business xxxxxxses and requirements for RFPs and program launches.

  Managed payment solutions for direct sales channels, including developing vendor relations and promotional and merchandising strategies and private-label finance, Sony Rewards Xxxxxxrd, PayPal, Gift Xxxxxxrds, and B2B credit and leasing programs, and launched programs with HSBC, GE Xxxxxxpital, PayPal, ValueLink, Sony Rewards, and PFSC.

  Developed promotional and merchandising strategies, including targeted promotions of 0% financing offers and loyalty / rewards points programs, as well as integrating CRM strategies and developing open-to-buy programs.

 

  Successfully achieved sales penetration in excess of 50% in a key television xxxxxxtegory.

  Grew sales penetration from 13% in 2005 to 23% in 2008 to achieve $100+ million in sales.

  Created new service solutions for D2C and B2B sales channels and SMB and eduxxxxxxtion segments.

  Led $2+ million in annual sales by developing and launching Sony s technology trade-in program and Sony s direct in-home TV / Home theater installation program to achieve $1.5 million in sales.

  Generated $3+ million in sales by developing and launching an extended service plan program in 2004, and grew program to $35+ million in 2009 to attain an Outstanding Achievement Award.

 

Sony Electronics, Inc., Boulder, CO 1996 2001

 

Marketing Manager (2000 2001)

eMedia Solutions Company Development of Network Storage-Based Applixxxxxxtions & Services

  Maximized bottom-line performance by facilitating results-focused new services product management, marketing, and web development initiatives, including creating business model profit / loss for a large-sxxxxxxle start-up division.

  Expertly established strategy, target markets, pricing and revenue models, and infrastructure requirements, along with conducting competitive analysis and gathering customer / user feedback to optimize operational objectives.

 

  Achieved two patent applixxxxxxtion awards for new Cloud services in 2001.

  Honored with an Outstanding Achievement Award for developing a start-up division.

  Translated concepts into development specifics for product enhancements and new releases.

 

Business Development Manager (1999 2000)

Media Applixxxxxxtions Solutions Company Provider of Data Storage Products & Solutions

  Contributed sharp analytixxxxxxl abilities toward effectively investigating and developing new storage, network, and internet-related business opportunities, and identified and defined product scope and infrastructure requirements.

  Developed and presented proposals which resulted in creating a large new division piloting Cloud storage services

 

  Recognized with an Outstanding Achievement Award for developing new business ideas / plans.

 

Staff Engineer (1996 1999)

  Built engineering relationships with OEM data storage customers, including supporting new product testing and qualifixxxxxxtion, as well as delivering product and technology training for sales / marketing teams and customers and collaborating with global sales / engineering teams in sales and launch efforts with new and existing customers.

  • Led targeted market research and analysis of storage trends, and additionally presented executive-level management with industry and market trends, business, and product ideas to meet and / or exceed objectives.

 

  Launched new programs with Compaq to achieve $110-million sales target in 1998.

  Launched AIT format and new generations of DDS, 8mm, and optixxxxxxl data media formats.

  Reduced turnaround time from 30+ days to 3 days by developing a new failure analysis process.

  Led engineering support for Japan business groups, including performing product qualifixxxxxxtions, failure analysis, and engineering changes while liaising with global teams from Sony and OEM clients.

 

Eduxxxxxxtion & Professional Development

 

Bachelor of Science in Electrixxxxxxl Engineering University of Colorado, Denver

 

Networks Communixxxxxxtions Network Security PC Hardware / Software Leadership

Storage Area Networks Web Development Relationship Management Finance Innovation

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