Automotive Service/General Manager

  Performance-driven leader with approximately 20 years experience in steering full-scope automotive service/repair operations and consistent track record of delivering results:

  Achieved $300K growth in annual sales production; 2015-to date

  Successfully lowered parts percentage from 30% to 21%; 2015-to date

  Increased annual sales from $1.2M to $1.6M, with ticket average of $900; 2013-2015

  Boosted profits from 15% to 19% and reduced parts percentage from 28% to 23%; 2013-2015

  3-time recipient of Aamco Presidential Award based on dynamic performance

  Grew business from $800K to $1.3M and increased weekly car count by 12 vehicles, with average repair ticket of $850; 1998-2013

  Increased profits from 18% to 24% while concurrently dropping parts percentage from 23% to 18%; 1998-2013

  Comprehensive background spans human resources, sales, advertising/marketing, and customer service through inventory control, purchasing and P&L backed by hands-on technical experience during 4 years of honorable military service

  Strategically plan, coordinate and manage operations/workflow to optimize use of time and resources, improve productivity and efficiency, control costs, and maximize bottom-line performance

Automotive Repair and Service-Chesapeake, VA 2015-Present
Service Manager

  Successfully steer full-scope operations supporting $900K in annual revenue production, with accountability for P&L performance

  Expertly manage sales, advertising and website marketing initiatives as well as consult with clients and promote/sell customized services to drive robust sales growth

  Effectively hire, train and direct 5-member team, with focus on delivering quality, efficient services critical to ensuring satisfaction and optimizing customer retention

  Cost-effectively manage inventory and parts procurement to meet real-time and forecasted needs; includes ordering specialized tools, coordinating parts returns and maintaining supplier relations

Aamco Transmission-Chesapeake, VA/Hollywood, FL 1998-2015

General Manager-Hollywood; 2013-2015

  Facilitated substantial improvements across key performance metrics spanning sales and profits through parts percentages and per-week car volume in managing operations generating up to $1.6M in annual sales

  Oversaw all aspects of operation, from controlling inventory of 10K parts/supplies, purchasing parts/supplies and managing P&L performance through sales and customer service

  Effectively hired, trained and led team of 7 mechanics, with HR responsibilities including payroll, performance evaluations and corrective actions; additionally hired and directed Assistant Manager to support ongoing business growth

General Manager-Chesapeake; 1998-2013

  Managed business generating up to $1.3M annual and employing 9 staff, with responsibility for full-scope operations through P&L

U.S. Army-Honorable Discharge 1993-1997

Abrahams Tank Specialist/Vehicle Recovery; Rank E-4

  Effectively supervised 11 mechanics in annual/semi-annual vehicle servicing as well as led vehicle recovery specialists in recovering incapacitated military tanks; additionally maintained track vehicles