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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Position: Program Specialist, Administration


I am extremely interested in being considered for the (here, Jon, you would insert the title of the job for which you are applying, as given on the Vacancy Announcement and don t forget to add the Vacancy Announcement number in the header above, for identification purposes) position currently available with your organization and am submitting my resume for review; I believe you will find my background strongly matches the requirements of this position. In particular I have gained exceptional, in-depth experience from my multiple administrative-support assignments within the Veterans Administration as well as with the private sector.


My professional credentials include a Bachelor s Degree in Business Administration, with a Project Management Minor, earned from DeVry University, Kansas City, Missouri.


In my current position as a Lead Program Support Assistant (GS-303-07) with the VA Medical Center in Kansas City, Missouri, I develop work schedules and assign duties for four Program Support Assistants; I also oversee the scheduling and perform multiple clerical and technical actions supporting the interment of Veterans, their spouses and dependents. Additionally, I regularly utilize a wide variety of management tools and techniques to gather, analyze and report data on various administrative programs, prepare project and staff reports and design and deliver briefings to organizational management.


I am considered a Subject Matter Expert on entitlements and eligibilities and hold comprehensive responsibilities regarding determining program eligibility for Veterans including ensuring that Veterans are within appropriate income parameters. I am also tasked with screening consults for non-VA care regarding eligibility and any needed special, gain appropriate approvals for service delivery, and ensure that Veterans are apprised of various relevant policies, among other administrative support responsibilities.


I interface collaboratively with staff personnel, provide needed training on processes and procedures, interpret prevailing federal regulations, oversee timesheet recording and payroll, and utilize Microsoft Word/Excel/Access/PowerPoint/Outlook to manage data collection and presentation. I also coordinate the receipt of needed insurance and emergency data, prepare relevant reports for Departmental Supervisors and ensure all data is forwarded to the Registration Department.


Earlier assignments with the Veterans Administration have included Advanced MSA and Program Support Assistant.


I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.


I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.




Yyyyyy x. yyyyyy




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