Detail-oriented IT Support Specialist possessing 25+ years of experience providing technical support and steering IT projects to an on-time completion.

         Expert level knowledge of application support, service delivery and disaster recovery.

         Seasoned in leveraging strong interpersonal skills to simplify complex technical concepts.

Cleveland Clinic Foundation, Cleveland, Ohio 2009-Present

Enterprise Messaging Engineer; Information Technology Division (2014-Present)

         Demonstrate expert level technical skills while performing enterprise level management of Microsoft Exchange accounts and e-mail solutions.

         Strategically manage vendor relations with well renowned organizations, including CITRIX, Apple, Verizon Wireless and Vox Mobile.

         Lead complex deployment projects, including iPhone administration / upgrades and MDM replacement.

         Utilize strong leadership abilities to provide training and mentorship to Interns; contribute extensively to acquisition of new skills.

         Serve as lead for reporting / documentation operations and technical escalations.

Environment: Email applications (MS Exchange), AxWay Security, Active Directory, CITRIX XenMobile MDM, Apple iOS, Lync/Skype Deployment, Outlook, MS Server 2008, 2012 & VMWare

Systems Administrator; Pharmacy Information Systems (2011-2014)

         Fulfilled key Systems Administrator role responsible for providing Windows OS, Active Directory and application support for hospital network.

         Delivered top-notch support to end users of VM Ware, Polycom Video Conferencing, Active Directory and Windows server.

         Strategically identify / mitigate risks, perform troubleshooting and complete basic server administration.

         Streamlined desktop image management processes, resulting in a 40% reduction of post-image effort / time.

Environment: Windows XP and 7 desktops, Ghost Image Management, MS Office, MS Server 2008, 2012 & VMWare.

Systems Administrator, Main Campus nursing units (2009-2011)

         Leveraged technical expertise to successfully provide support and perform troubleshooting for end users across main hospital campus.

         Successfully completed installations, performed migrations and created semi-annual disaster recovery exercises.

         Contributed extensively to on-time completion of various projects.

Environment: Hospital desktop applications in general, Windows XP and 7 desktop support, MS Office, printer support, scanners, basic peripherals & bio-metric device deployment and support.

Agilent Technologies, Santa Clara, CA 1999-2009

IT Specialist

         Exemplified strong technical and leadership skills while managing projects and providing support for global manufacturer of electronic test / measurement and life sciences technologies.

         Associated duties included management of desktop hardware refresh projects, wireless broadband deployment and data-mining / reporting.

         Assumed role as asset reporting lead responsible for developing / running queries to analyze / report leased asset activity.

         Steered POD Cast program project to an on-time completion; responsible for developing, producing and delivering monthly POD Casts to 1,000+ employees.

Previous Positions:

Hewlett-Packard Co., Palo Alto, CA 1986-1999

IT Specialist (1994-1999) | IT Helpdesk Agent (1997-1999) | Telecommunications Support Lead (1994-1997) | Support Agreements Administrator (1986-1994)

Bachelor of Science in Business Administration, Emphasis in Computer Information Systems

University of Phoenix, Phoenix, AZ

Coursework Completed, Cuyahoga Community College; Western Campus; Parma, OH

Coursework Completed, Baldwin Wallace College; Berea, OH