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Yyyyyy x. yyyyyy
- 11117 West Primrose Ln Avondale, AZ 85392 ( (xxx-xxx-xxxx * abc@xyz.com
Dear Hiring Manager,
In response to a job vacancy posting for the position of ___________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.
What I offer is my doctorate in Management and master s in Information Systems, backed by more than 14 years providing high-performance IT Systems and Business Analysis, Project Management, Process Improvement, & Compliance Management in the Academe, Government and Insurance sectors. I currently work with CSAA Insurance Group in Glendale, AZ as an IT Business Systems Analyst IV following a tenure with the Arizona Department of Education as an IT Business Systems Analyst / Project Manager. For more details, please take a moment to go through my resum .
In leveraging my technical and analytical competencies in providing IT-based business solutions, I also bring to the table my personal strengths that include a passion for going beyond expectations through sustainable people-centric and results driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in promoting an innovative and customer-oriented reputation in the markets served, while fostering a seamless collaborative work engagement with colleagues in attaining shared commitments.
I have every confidence that my education, experience, and personal strengths qualify me as a suitable candidate for the position, one who can help achieve your objectives as part of your IT management consultancy team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.
Sincerely,
YYYYYY X. YYYYYY
Attachment: Resum
Yyyyyy x. yyyyyy
- 11117 West Primrose Ln Avondale, AZ 85392 ( (xxx-xxx-xxxx * abc@xyz.com
Senior Business Analyst
Qualifications Profile
Self-motivated, versatile, and results-driven professional and solutions provider in the fields of Business and IT Systems Analysis, Project Management, Process Improvement, & Compliance Management with more than 14 years in the Academe, Government and Insurance sectors.
- Proven ability to leverage knowledge in IT systems development, industry best practices and trends, and regulatory demands to develop strategic solutions that enable various businesses to achieve cost advantages in highly competitive market, netting more than $600T in project implementation cost, $420T in accreditation cost, $200T in annual operating cost, and $45T in annual resource utilization cost separately across several organizations.
- Detail-oriented, analytical and methodical with critical and innovative thinking to successfully address complex operations, sales, customer relationships, financial, compliance, and risk management issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Exceptional interpersonal communication skills that help transform workforce diversity into a unified team advantage in achieving shared commitments.
Key Expertise
IT Operations
Strategic IT Planning Support
Process/Workflow Improvement
Relationship Management (Clients, Government & Suppliers)
Industry Trend Analysis
Procurement Support (RFP/RFI)
Agile/Waterfall Methodologies
GAP Analysis /QA & SIT Testing
Full-Cycle IT Project Management
Concurrent Project Management
SDLC Management
Systems/Business Needs Analysis
Project Budget Management
Systems Architecture Design & Development
User Acceptance Testing (UAT)
Administration
Policies & Regulatory Compliance (i.e. OSHA, HIPPA, SOX, FERPA, Six Sigma, ADA, etc.)
Team Supervision & Training
Multilingual in English, Bengali, Urdu, & Hindi
Technical
Programming: Java, .NET
Apps: ServiceDesk, ETL/SSIS, Informatica, PEGA(CRM), & TFS
DBMS: Oracle, Access, & SQL
OS: Linux (Debian, Ubuntu, etc.), Mac OSX, & MS Windows
ERP: Oracle, PeopleSoft,
Productivity Tools: MS Office
PM Tools: MS Project
Design Tools: MS Visio
Internet: SalesForce (CRM), & MS SharePoint Online Collaborative Computing
Professional Experience
CSAA Insurance Group Glendale, AZ
IT Business Systems Analyst IV Jun 2013 Jun 2016
Served as Lead Analyst for a design and implementation project for a commission system to process $400M of monthly transactions that settle $35M in sales commission payment nationwide for the company s insurance agents.
Served as Lead business analyst for CRM implementation project harnessing Agile methodology.
Supported full-cycle project management, designing the conceptual systems architecture, defining functional and security requirements, developing IT solutions that bridged identified process and functional gaps, managing project scoping and risks in collaboration with sever cross-functional teams, and creating user stories, risk logs, requirements traceability matrix, and test cases for QA testing.
Provided data analysis and BI reports in developing process improvement strategies, managing system integration and data migration, and conducting QA, SIT testing and feature testing based on requirements traceability matrix.
Arizona Department of Education Phoenix, AZ
IT Business Systems Analyst / Project Manager Jun 2012 Jun 2013
Led multi-disciplinary personnel in managing implementation/integration projects that assessed teacher performance in 13 school districts, and developing innovative IT project management techniques to expedite workflow, simplify processes, and reduce operating costs.
Managed full-cycle IT projects ranging from $1.2M to $2,6M, developing project scope, timelines and critical path, resource requirements, budget, risk mitigation, status reports, QA/UAT test scripts, and communication plans.
Utilized SQL to conduct data GAP analysis in identifying process improvement opportunities and developed functional and technical requirements, user interface and architectural diagrams for assessment systems to measure statewide educator performance.
Built a teacher performance management system for AELAS project complying with government regulatory guidelines for the FBI finger print system, ADA, GAAP and FERPA (inter-agency regulatory compliance)
Successfully delivered a key application integration and data governance project two weeks ahead of schedule and saved over $45,000 on resource cost.
Yyyyyy x. yyyyyy
- 11117 West Primrose Ln Avondale, AZ 85392 ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Northcentral University Scottsdale, AZ
Sr. Business Analyst / Project Manager 2011 2012
Designed and executed solutions for enterprise systems, leading and coordinating cross-functional teams as a product owner during implementation process, and creating a collaborative online facility for systems design, management, and delivery for 10,000 multinational students while ensuring compliance with regulatory mandates.
Developed Learning Management and Enterprise Systems that saved between $600,000 and $800,000 of implementation cost, as well as $200,000 of annual costs while ensuring developmental compliance with government regulations for online accredited universities (FERPA, GAAP, and ADA)
Coordinated with users in defining functional requirements, creating user story, requirements traceability matrix, QA testing and driving projects through all stages of software development lifecycle (SDLC).
Saved over $420,000 in accreditation costs by designing customizable and electronic portfolio assessment management as well as performance based instruction tools.
IT Analyst Education 2020 Program 2010 2011
Conducted root cause analysis and systems diagnosis for clients in identifying CRM requirements and other application errors, supporting cross-functional data and system linkages.
Coordinated with clients to define remediation plans, proposing solutions to identified issues and risks, developing application requirements, and planning strategic and functionally effective software solutions.
Apollo Group Phoenix, AZ
IT Business Systems Analyst 2003 2009
Supported 500,000 active students and 15,000 employees across the group s affiliated including the University of Phoenix using PeopleSoft, Oracle financials system, Microsoft CRM, learning management systems (LMS), student information systems (SIS), and other proprietary IT systems.
Collaborated with the development team in identifying root causes of system issues, conducting process improvements, using SQL in production servers to resolve user account problems, and managing all SDLC stages.
Created system diagrams to identify and prevent potential system architectural or module problems, troubleshooting data flow and replication issues, and facilitating inter-departmental exchange of system and network information.
Administered MS Windows and SQL Server 2003/2000 managing Active Directory user accounts, and supported production systems in the Oracle platform.
Managed technical documents involving departmental knowledgebase and SharePoint online data.
Education & Credentials
UNIVERSITY OF PHOENIX Phoenix, AZ
Doctor of Management (DM), Organizational Leadership (In Progress)
Master of Information Systems (MIS)
B.S. in Business Accounting (BSBACC)
Awards & Recognition
National Students Dean s list and Top Performers (NCU and Apollo Group)
IT Hall of Fame award for exceptional performance and accomplishments, Northcentral University
Recognized as Top Performer reserved to 5% of employees for exceeding performance expectations for 3 consecutive years, Apollo Group.
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