- 720 North Hwy 11 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Assistant Director /Administrator

Qualifications Profile

    Highly self-motivated and results-driven management and advocacy professional with more than 12 years providing high-performance public and customer service, operations management, and administration in the healthcare and retail industries as a volunteer, public servant, or entrepreneur in the public and private sectors.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.

    Decisive leadership and impeccable integrity, strong people management, and exceptional interpersonal communication skills that inspire confidence, and build professional relationships while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.

Key Expertise

    Strategic/Tactical Business Planning & Execution

    Healthcare Operations Management

    Intervention Planning & Administration

    Case Management

    Substance Abuse Rehabilitation

    Retail Sales Management

    Customer Service Management

    Fiscal & Budget Administration

    Service Support Administration

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Customers/Patients, Stakeholders, Suppliers, & the Public)

    Inter-Office Coordination

    Policies & Regulatory Compliance (i.e. OSHA, HIPAA etc.)

    Staff Supervision & Training

    Records & Document Management

    Public Speaking

Professional Experience

Addiction Recovery Care. Ÿ Louisa, XXXXXX

    Administer treatment plans and submit progress notes to physicians. Conduct individual/group therapy sessions.

    Provide administrative documentation for intakes, discharges, incident reports, and charting. Supervise family visits.

    Monitor resident activities for long term care. Conduct residential drug screens.

    Maintain confidentiality and compliance with company, state, federal and HIPPA rules and regulations.

    Manage crisis situations and maintain a safe environment.

Lando s Market Ÿ Xxxxxx, XXXXXX

    Lead a team of 8 sales and operations staff in managing and growing a retail convenience store.

    Build and nurture productive professional relationships with customers, employees, and vendors to ensure repeat patronage and customer growth, staff motivation, and cost-effective merchandise sourcing.

    Identify and resolve operational problems and customer issues.

    Grew the business and achieved a reputation in the community for providing quality products and excellent service.

Xxxxxx County Clerk s Office

    Provided outstanding public service to the general public on a routine daily basis.

    Communicated effectively in person, by phone or email with individuals across all demographics in helping citizens to receive marriage, motel or liquor licenses.

    Collaborated with colleagues to manage county-wide elections, including balloting and logistics.

    Organized records/documents on birth, death and marriage, and prepared these for auditors.

- 720 North Hwy 11 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

VOLUNTEER WORK

    Informed the public about options in drug education and rehabilitation programs to combat drug addiction, as well as encourage the youth not to get involved in recreational drugs.

    Distributed $10,000 from grants to several community anti-drug/rehabilitation programs.

    Advocate and participate in various initiatives to improve the quality of life for citizens, proactively resolving issues and speaking to large crowds to raise awareness of drug addiction and prevention.

Highlights:

    Spoke before more than 2,000 attendees during Go Light Your World crusade in Renfro Valley and at Allen Baptist Church in Floyd County, XXXXXX

    Participated in the discussion panel with XXXXXX Congressman Hal Rogers and Senator Robert Stivers along with West VA Congressman Nick Rahall during the Dionysius Project on the effects of prescription drug abuse.

    Testified before the Senate Judiciary Committee in both Xxxxxx and West Virginia in aid of legislation restricting the sale of pseudoephedrine.

    Assisted in raising awareness of drug addiction by participating in the production of a documentary, Appalachian Dawn.

Education

Diploma, Secondary Education, XXXXXX COUNTY HIGH SCHOOL Ÿ Xxxxxx, XXXXXX (1997)

Professional Training & Certification

Qualified Xxxxxx Peer Support Specialist