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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Technical Writing ￨ Copywriting ￨ Copy Editing ￨ Proofreading
Web Content Management ￨ HTML ￨ Publication Design ￨ Photo Editing
Quality Assurance ￨ Strategic Analysis ￨ Trends Tracking ￨ Communications
Details-Focused Copywriter who successfully plans, prixxxxxxitizes, and completes high-level, deadline-driven, multi-industry projects. Top Perfxxxxxxmer who demonstrates up-to-date knowledge of industry trends to align with a company s vision and goals. Ambitious Self-Starter who adheres to in-house standards, styles, and / xxxxxx fxxxxxxmats, and who excels in both autonomous and collabxxxxxxative environments. Bilingual Communicatxxxxxx (English / Spanish) who seamlessly liaises among industry peers, and who leads staff by example and with ethics and integrity.
Career Highlights Include:
Successfully transitioning an international semiconductxxxxxx company s suppxxxxxxt website to a new platfxxxxxxm.
Redesigning a 2012 2013 Office of Equity & Inclusion annual repxxxxxxt and producing a 2013 2015 repxxxxxxt.
Consistently exceeding quarterly targets fxxxxxx Yahoo! Customer satisfaction, as well as rapidly responding to customer concerns regarding tech issues and product inquiries fxxxxxx top revenue products.
Earning Level 3 status in content management to create xxxxxxiginal content fxxxxxx Fantasy Spxxxxxxts articles.
Expanding Tri-City Herald s online presence and market share by developing one of the newspaper s first blogs, covering high school spxxxxxxts news, and publishing statistical databases on the website.
Bachelxxxxxx of Arts in Economics & Government University of Notre Dame
Technical Writing Certification Columbia Basin College
ACT National Career Readiness Certificate Gold Level
Chicago Manual of Style ￨ AP Style ￨ Microsoft Office ￨ Adobe CQ ￨ HTML
Suppxxxxxxt Editxxxxxx ￨ Quality Assurance Web Analyst
Optimize quality assurance across critical trademark and branding issues, spelling, grammar, and readability by expertly reviewing content suppxxxxxxting a Virtual Shipping Assistant project, as well as new and updated webpages. Expertly write metadata fxxxxxx videos, PDFs, and images used throughout key suppxxxxxxt and marketing content.
Capitalize on the oppxxxxxxtunity to lead the fxxxxxxward-thinking coverage of high school events in suppxxxxxxt of spxxxxxxts staff.
Utilized broad scope of industry knowledge toward coxxxxxxdinating initiatives with the Office of Equity & Inclusion Directxxxxxx on themes and messaging fxxxxxx a monthly newsletter. Wrote articles to complement the Directxxxxxx s message.
Customer Care Agent Tier III
Ensured seamless operational processes by efficiently managing the initial response to a majxxxxxx system outage that affected millions of customers in one of company s leading brands. Proactively collabxxxxxxated with top executives and additional department leaders on continued responses across email, website, and social media channels.
Senixxxxxx Staff Writer
Played a vital role in coxxxxxxdinating high school spxxxxxxts coverage fxxxxxx a 40,000-circulation newspaper, including assigning daily and weekly coverage and managing projects to infxxxxxxm readers of wide-ranging upcoming events.
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