Personable communicator with a work history of consistently exceeding job performance goals.

  Experience building and growing relationships with individuals from all walks of life, from customers to colleagues to vendors.

  Outstanding listening, verbal communication and interpersonal skills to identify and resolve problems.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite.

  Willing to travel.

Customer Service Data Entry Travel/Event Planning

Team Leader/Travel Agent, American Express Global Business Travel Feb. 1996-Present

  Communicate effectively over the telephone and via email with corporate partners to book domestic travel agent arrangements, as well with transportation and lodging providers.

  Lead a team of 20 agents and provide outstanding service on behalf of companies such as Verizon, Bristol Myers-Squibb, Chicago Bridge and Iron, Ortho Clinical Diagnostics, Automatic Data Processing and others.

  Build and maintain positive communications with the CEOs, vice presidents and travel managers of clients.

  Secure favorable rates for corporate clients by working closely with travel partners.

  Spearhead communication with local booking agents and adhere to contract agreements.

  Ensure contracts are loaded, and assist with the reconciliation of monthly bills.

  Identify and resolve issues related to no show billing and credit card reconciliation.

  Create Microsoft PowerPoint presentations for managers to present to clients at the end of each year.

Previously:

Travel Agent, Carlson Wagonlite Travel Jan. 1995-Feb. 1996

  Booked reservations on behalf of clients in an accurate, timely and efficient manner.

  Worked well with clientele both in person and over the telephone.

Customer Service Agent, American Airlines Aug 1990-Jan. 1995

  Communicated well with customers in person at an airport location to identify and resolve problems.

  Displayed strong listening, verbal communication and interpersonal skills while helping travelers with refunds or lost baggage.

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a personable communicator with a work history of consistently exceeding job performance goals. In this capacity, I have experience building and growing relationships with individuals from all walks of life, from customers to colleagues to vendors. I possess outstanding listening, verbal communication and interpersonal skills to identify and resolve problems. Additionally, I offer solid time management, attention to detail and organizational skills, including prioritizing tasks, plus proficiency with Microsoft Office Suite.

Since Feb. 1996, I have been employed by American Express Global Business Travel. In this role, I communicate effectively over the telephone and via email with corporate partners to book domestic travel agent arrangements, as well with transportation and lodging providers. I also lead a team of 20 agents and provide outstanding service on behalf of companies such as Verizon, Bristol Myers-Squibb, Chicago Bridge and Iron, Ortho Clinical Diagnostics, Automatic Data Processing and others. My additional qualifications include:

  Building and maintaining communications with the CEOs, vice presidents and travel managers of clientele.

  Securing favorable rates for corporate clients by working closely with travel providers.

  Spearheading communication with local booking agents and adhering to contract agreements.

  Identifying and resolving issues related to no show billing and credit card reconciliation.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx