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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Hospitality Management
Summary
- Results-driven Hospitality Professional with over 10 years of experience in the restaurant industry.
- Top-notch leadership skills with a track record of managing 70+ front of house and back of house employees.
- Excellent interpersonal communication abilities, critical to delivering high quality customer service.
- Strong business acumen with global experience in countries including France, Brazil, Columbia and Australia.
- Intermediate fluency in Portuguese and French; conversational abilities in Spanish.
Skills
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Restaurant Operations Management Training & Development
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Leadership Administrative Tasks
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Customer Service MS Office Suite
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Professional Synopsis
California Pizza Kitchen, Pasadena, Glendale & Studio City, CA 2013-Present
Manager | Regional Hospitality Lead (2016-Present)
- Fulfill key leadership position overseeing 70+ staff members in both front of the house and back of the house positions.
- Develop biweekly agenda regarding process improvement initiatives in the areas of hospitality, daily operations and health / food safety regulation compliance.
- Deliver high quality customer service; closely monitor online survey feedback and implement solutions to resolve issues.
- Implement highly effective outreach processes to increase exposure throughout community.
- Conduct biweekly conference calls; focus heavily on monitoring individual performance.
- Use strong organizational abilities to complete scheduling and oversee various bookkeeping operations.
- Utilize various software tools, including Aloha, Macromatics and MS Excel.
Key Achievements:
- Recipient of multiple merit based promotions due to strong leadership and customer service skills.
- Contributed extensively to all aspects of restaurant opening in Century City, CA.
- Completed extensive management training.
- Oversaw Train the Trainer program; ensure prompt certification of Trainers.
Designated Shift Leader (2015-2016)
- Demonstrated strong leadership skills while delivering high quality customer service.
- Continually identified market trends and ensured fulfillment of needs.
Previous Positions: Certified Front of the House Trainer (2014-Present) | Server (2013-2014)
Chili s, Monrovia, CA; Server / Cashier 2011-2013
City of Duarte, Duarte, CA; Parks and Recreation Leader 2007-2011
Ipanema Grill, Cagnes-Sur-Mer & Nice, France; Manager/ Server / Cashier / Bartender 2005-2007
Education & Professional Development
ServSafe Certification
Business Coursework Completed, Glendale College
Relevant coursework completed in business management, accounting, finance and legal processes.
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