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Project Management | Six Sigma Methodologies | Xxxxxxowchart/Mind Mapping | Process Analysis & Redesign | Training & Development

Strategic Planning | Workxxxxxxow Optimization & Delegation | Cross-Functional Team Leadership | Implementation Support

Customer Service | Sales Excellence | Communication (Spanish xxxxxxuency) | Contract Management | Application Support

ITIL/ITSM Methodologies | SaaS & Cloud Computing | MS Office, Visio | EMR/EHR Applications | SnagIt | PeopleSoft

Analytical, focused and capable leader with a wealth of experience in systems implementation, support and optimization. Thrive in leading cross-functional teams to concurrently lead various projects together. Solutions-oriented with capability to oversee diverse IT efforts including development of systems solutions to support targeted objectives. Possess a reputation of being a leader within the technical field due to ambition for working alongside colleagues, as well as sharing expertise with others as a subject matter expert (SME) to boost business productivity and overall levels of success. Capable of promoting a company image rooted in professionalism, loyalty and commitment. Deliver results both individually and as a team member. In pursuit of a managerial or senior-level opportunity that will call on consultative, operations management, applications analysis, implementation and business savvy in a Coordinator, Analyst or similar capacity. Targeting roles with companies that deliver positive customer impact in offering full technical support.

  Worked cross-functionally within the Information Support Group to troubleshoot and resolve issues

  Served as the single point of contact (SPOC) for scheduling tasks, directing workxxxxxxows and designing implementation projects to optimize the Call Center scheduling experience for all involved parties

  Led the build, support, optimization and project management of front-end ambulatory practice applications

  Engaged in interface testing with other applications to facilitate upgrades, break-fixes and requests for change

  Utilized PPM platforms such as SharePoint and CA to update project status

  Delivered 24/7 end-user support across applications via the BMC Remedy and ServiceNow management systems; also built all end-user profiles and managed provision of department scheduling security access

  Acted as an Assistant Project Manager to upgrade the revenue management system for the Practice Management Business Solutions Department; revised related documents, analyzed data and maintained timelines as needed

  Devised engaging training materials for upgraded modules and change requests via SnagIt and Microsoft Office

  Fielded provider-related requests, e.g. new builds, resident uploads, work list tasks associated with Transaction Editing System (TES), and dictionary maintenance

  Performed Month End Close (TM Rotation), balanced batches, removed TES Edits, ran reports and led closings within all financial groups

  Maintained daily interface error logs; built end-user profiles and granted security access across the department

  Led Daily System Maintenance (TM Rotation) to ensure Interfaces were running successfully

  Extracted reports ran the night prior for all GE Centricity modules

  Examined and documented vendor positioning as it pertained to business technology collaborations; garnered as much as 8% in proposed upgrade costs as a result

  Devised implementation workxxxxxxow and timeline during Pre-Go-Live functions along with information support groups as part of whiteboard sessions

  Crafted training materials for Meaningful Use (MU) to guide Medical Assistants, as well as Primary Care Physicians and Specialists in improving quality, safety, and efficiency levels in caring for their respective patients

  Played an integral role during Physician training, both one-on-one and in a classroom setting

  Evaluated and tested application software to ensure high levels of functionality in alignment with client needs; submitted any necessary change requests through PeopleSoft

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Continued

  Utilized Visio to construct and launch new processes including how to fit application software into client workxxxxxxows

  Offered side-by-side Physician support during Go-Live; also managed and mentored a four-person team of Post-Go-Live Optimization Analysts, with workloads divided by Analysts specialties

  Assessed and shared data analysis with Physicians regarding their MU progress

  Scheduled monthly Post Go-Live visits to check on optimization and process improvement support, as well as verification of adherence to MU requirements

  Marketed and sold a diverse array of insurance offerings to individual and business clients; worked with each to explain policy terms and conditions, calculate premiums and customize insurance policies

  Developed and maintained new accounts; also secured and provided data for all filed claims

  Headed staffing operations including interviewing, hiring and training new Agents

  Sought to deliver exceptional service at all times and lead other Agents by setting an example; included modeling superb interpersonal communications best practices

  Garnered high-volume sales within and offered technical support across the southeast U.S., comprised of 10 states

  Founded and helped operate new Dealers within assigned region

  Acted as the face of the company at regional and national promotional trade shows and other promotional events

  Led contract management operations per company policies, legal requirements and customer specifications

  Created documents that demonstrated an understanding of all core contract agreement components

  Acted as an effective intermediary between the Customer and Sales Department to fuel strong cross-departmental relations and achieve operational efficiency across contract processes

  Used strong attention to detail in filing UCCs (Uniform Commercial Codes) on lease agreements in excess of $100K

Bachelor of Arts, Business Administration, Management, Keiser University (2015)

Associate of Arts, Business Administration, Keiser University (2013)

Certified, Lean Six Sigma Master Black Belt, Management and Strategy Institute

Certified, Project Management Lean Process, Management and Strategy Institute

Certified, Kaizen Facilitator, Management and Strategy Institute

Certified, Corporate Leadership, Management and Strategy Institute