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7502 Hunt Club Road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com
Administrative Specialist
Banking & Finance ~ Healthcare Operations ~ Customer Service
Profile
Possess sound administrative experience with demonstrated strengths in customer service, operational support, staffing, report preparation, research, data entry, account servicing, and lending operations.
Excel at prioritizing multiple concurrent tasks to meet crucial timelines and performance goals.
Pragmatic, discreet, and committed to ensuring confidentiality of sensitive files and documents.
Dependable problem solver with expertise in managing correspondence, streamlining workflow processes, and establishing unified working relationships with all levels of an organization.
Experienced in training new hires and highly regarded for outstanding leadership and supervisory skills.
Sound knowledge of basic accounting & banking principles, and well-versed in Microsoft Excel.
Excellent grasp of medical terminology gained from related experience and academic background.
Able to maintain spreadsheets, charts, forms, and databases to track vital business information.
Professional Experience
Customer Relations Specialist, South Carolina Electric and Gas, Cayce, SC, 2013 to Present
Promptly respond to customer issues including gas emergencies and weather-related disasters.
Qualify new customers for residential and commercial services by reviewing and verifying supporting documentation and data.
Actively support collections operations in cases of significantly past due/write-off accounts.
Loan Administrative Assistant (temp), Huntington Bank, Columbus, OH, 2012 to 2013
Applied dynamic organizational skills toward handling incoming calls regarding property damage, processing mortgage payments and claims, scheduling refinance loan closings, and securing notaries.
Closely reviewed residential and commercial closing documents to ensure accuracy and completeness.
Workers Compensation Customer Representative, Care Works Consultants, Dublin, OH, 2012
Meticulously documented customer transactions and interactions including complaints and associated corrective action taken to ensure alignment with quality control guidelines and state regulations.
Performed administrative tasks such as preparing change of address records, issuing service discontinuance orders, and distributing customer correspondence via mail, email, and fax.
Administrative Assistant, Palmetto Health Richland, Columbia, SC, 2010 to 2012
Conducted broad-scope research to generate papers for executives, committees, and Boards of Directors.
Coordinated staffing for all central hospitals and participated in training and orienting new hires.
Established and communicated office policies and procedures for cases of inclement weather.
Medical Office Assistant, USC School of Medicine, Division of Endocrinology, Columbia, SC, 2009
Contributed to steering efficient office operations by scheduling patient appointments for seven doctors and fellows, and maintaining personnel records related to parking, phone lines, and credit card expenses.
Education & Certifications
MBA, Specialization in Human Resources (in progress), Ashford University, San Diego, CA
Bachelor of Arts, Health Care Administration, Ashford University, San Diego, CA, 2015
Certified Nursing Assistant, 2011 Certified Medical Office Administrative Assistant, 2009
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