- 620 W. West Oad Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

General /District/Regional Manager (Hotel)

Qualifications Profile

    Self-assured and results-driven management professional with more than 30 years providing high-performance customer service, staff developing, and business management in the hotel industry.

-          Exceptional dedication in delivering outstanding operational excellence across various hotels in assigned regions, maximizing process efficiencies that creates cost leadership in all areas of hotel operations . that enable the business to achieve cost and service quality advantages in highly competitive markets.

-          Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership with strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Hotel Sales Management

    Customer Service Management

    Event Management

    Product Branding & Positioning

    Traditional & Online Advertising

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Profitability Management

Administration

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

La Quinta Management, LLC. (Chain of Hotel in Several Locations in Xxxxxx)

    Provided strategic direction and leadership in managing front and back-office operations of a 128-room hotel, growing occupancy and average daily rate on a year-on-year basis, developing new business, monitoring market share movements through Smith Travel reports, and executing sales strategies to achieve annual business growth.

    Oversaw HR management, hiring and training 20 employees, assessing performance and supporting career movements, while administering payroll and benefits.

    Managed budgeting and revenue streams, customer service performance, as well as outside and inside sales.

    Designed, administered and gathered results from guest surveys and on line customer reviews aimed at enhancing hotel amenities for improved customer satisfaction and repeat business.

    Managed supplies inventory, ordering of supplies and maintaining stocking levels for uninterrupted operations.

    Conducted daily room inspections to ensure compliance with LQ quality control standards.

    Oversaw the operations and growth of 5 DFW area hotels, collaborating with GMs in achieving each property's goals.

    Assisted with yearly budgeting, conducting internal management audits and quality control inspections with GMs to ensure compliance with LQ standards, while managing own home hotel.

    Trained Corporate GMs and Assistant GMs using LQ Training programs covering Housekeeping, Maintenance, Front Desk, Breakfast, and Administrative areas for 80+ managers.

Hampton Inn Arlington Parks, Mall Arlington, XXXXXX

Education & Credentials

    Diploma, Secondary Education, WEATHERFORD HIGH SCHOOL Weatherford, XXXXXX (1985)

Professional Training & Certifications

    Certified Training Manager La Quinta Management LLC

    Lead Night Vision Trainer (2007)

Awards/Recognition

    Certified Instructor of the Year (2012)