• Highly adaptable Leader with over 15 years of operations management, business development and sales experience within multiple industries, including hospitality and real estate.
• Dynamic interpersonal communication abilities, critical to rapidly establishing rapport and cultivating positive relationships.
• Top notch leadership capabilities; proven track record of providing high level of coaching to substantially increase employee performance.
• Possesses basic Spanish language skills.

Castelli s Ristorante, Palm Desert, California 2009-Present

General Manager

• Demonstrate top notch leadership abilities while directing daily operations, managing 35 employees and providing excellent customer service within a fast-paced restaurant environment.
• Implement highly effective processes to enhance customer experience.
• Leverage strong interpersonal skills to form positive, lasting customer relationships.
• Heavily involved in hiring and training of staff members; monitor employee performance.
• Continually meet and exceed sales goals; design innovative upselling techniques.
• Maintain adherence to company policies and food safety regulations; ensure utmost cleanliness and comfort throughout entire facility.

First West Financial Corporation, Palm Desert, California 2009-Present

Broker of Record

• Fulfill key proprietary role, with associated responsibilities including oversight of mortgage loan activity, thoroughly reviewing documentation for accuracy and directing activities of Loan Officer.

Mayer-Luce Properties, Desert Hot Springs, California 2005-2009

Sales President, Sales Consultant, Broker of Record

• Leveraged strong knowledge of real estate and lending to review contracts, supervise sales associates and drive home sales.
• Strategically prospected new clients throughout community by networking and following up with referrals.
• Designed highly effective marketing tactics to promote new home communities.
• Responsible for developing sales contracts.

Tarbell Realtors, Palm Desert, California 2003-2005

Realtor

• Utilize real estate knowledge to promote sales growth, focusing primarily on client relationship management, purchasing operations and negotiation.
• Deploy highly effective marketing strategies to increase property exposure.
• Successfully achieved multi-million dollar sales goals within second year of practice.
• Provided critical recommendations to investors regarding profitable rehabilitation investments.

Real Estate Inspection Services 2000-2002

Inspection Assistant

• Formed positive relationships with homebuyers; successfully resolved inquiries, provided top notch service and simplified complex concepts regarding home sales.
• Performed thorough home investigations.

Castelli s Ristorante, Palm Desert, California 1999-2005

Captain

• Demonstrated strong leadership skills while directing daily operations within an upscale Italian restaurant.
• Ensured excellent customer service throughout all interactions.
• Continually monitored performance and implemented effective improvement strategies.

Nationwide Mortgage Licensing System NMLS License

California Desert Area Board of Realtors

California Association of Realtors

National Association of Realtors