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YYYYYY X. YYYYYY
P.O. Box 0000 xxxxxx xxxx , xxxx , xxxxx
00000
xxx-xxx-xxxx
abc@xyz.com
Summary of Qualifications
Accomplished customer service leader with valuable, hands-on experience in the hospitality industry.
Work history of consistently exceeding performance objectives and building relationships with clients.
Earned Certification of Excellence for Outstanding Performance and Lasting Contribution at Wyndham Vacation Ownership and appreciation letters from customers at a high-volume inbound call center.
Stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of team members and customers, including in person, over the telephone and via email.
Proficient with Salesforce.com.
Work Experience
Guest Services Associate, Wyndham Vacation Ownership (WVO) Nice, CA Nov. 2013-Feb. 2016
Part of a team that ranked No. 1 out of 88 WVO properties for guest experience two straight years.
Consistently exceeded sales quota by gaining the trust, confidence and respect of key stakeholders.
Earned Certification of Excellence for Outstanding Performance and Lasting Contribution.
Executive Administrator, Peter D. Finch Accountancy Corp. Newport Beach, CA Feb. 2011-Oct. 2012
Built and grew relationships with business clients to maintain client loyalty.
Helped generate new sales opportunities for the team by networking with local business leaders.
Customer Service Consultant, National Customer Service Center Irvine, CA Dec. 2010-Jan. 2012
Recognized as a top performer, including earning awards, for meeting or exceeding performance goals.
Recognized with appreciation letters from customers at this high-volume inbound call center.
Customer Service Representative, Glidewell Laboratory Newport Beach, CA July 2008-Mar. 2010
Consistently exceeded departmental objectives for this provider of dental lab products and services.
Enhanced communications with customers, including resolving problems to achieve company goals.
Mortgage Sales Executive, Equity Mortgage Lenders Lake Forest, CA Sept. 2003-June 2008
Continually exceeded sales production goals for this provider of home loan mortgage services.
Acquired new business via canvassing, cold calling and email outreach.
Top Sales Consultant, Mike Ferry Organization Newport Beach, CA July 2002-June 2003
Exceeded annual quota and for this real estate training organization.
Secured appointments for face-to-face opportunities and negotiated proposals with real estate agents.
Education and Training
Bachelor of Arts (BA), Marketing Management, University of St. Thomas; four courses remaining
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