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Yyyyyy x. yyyyyy

14704 Algretus Dr., Centreville, VA 20120 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily technical operations within fast-paced environments. Experienced in managing cross-functional teams, overseeing complex technical projects, making strategic operations recommendations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with both internal and external customers.


Key Competencies


IT Operations Management Process Improvements Budget Analysis/Management Policy Development

Staff Management End User Training/Support Resource Allocation/Planning Metrics Reporting

Employee Management Logistics Operational Data Analysis Project Management


Professional Experience

Business Engineering Inc., Reston, VA 2015-Present

IT Operations Manager

  Direct day to day IT operations within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Supervise a team of 12 Sr. level Engineers and Network Engineers which requires providing individualized feedback/coaching in addition to diffusing escalated employee relations issues

  Design and implement innovative strategies aimed at increasing efficiency levels, ensured client service level agreements were followed, and consistently improved operational processes

  Played a lead role in overseeing backups, antivirus implementation, ransomware implementation, PC builds, and firewall management

  Successfully improved Net Promoter Score by 23%, implemented the Catalytic Coaching method which improved employee reviews, and created a detailed staffing optimization plan


Long & Foster Companies, Chantilly, VA 2003-2015

Various IT Management Roles

  Held various progressive roles within the organization which included: Telephony Manager, 2013-2015, Procurement Manager, 2015, IT Technical Support Manager/Service Desk/Help Desk, 2005-2015, Product Support Manager, 2007-2015, Manager, Client Relations, 2011-2015, LAN Manager, 2012-2015, Field Services Manager, 2012-2015, and PC Maintenance Tech., 2003-2005

  Supervised approximately 7 individual support teams within the department which were tasked with identifying and troubleshooting technical issues along with creating innovative solutions

  Implemented streamlined operating procedures which focused on increasing efficiency levels, tracked performance metrics, and generated status reports for members of executive management

  Worked effectively with third-party vendors which included Verizon, AT&T, Dell, Apple, and Ricoh and assisted with inquires related to pricing, service, company specifications, and billing

  Instrumental in decreasing escalated field calls by approximately 39%, streamlined internal standard operating procedures, and increased call time efficiency by over 5 minutes per call

  Acted as a Team Lead for an insourced help desk, field services, and LAN teas due to exceptional administrative acumen and abilities

  Recognized as a 14 time recipient of the Long and Foster Service Award


Additional Professional Experience Includes: Radio Frequency Engineer/Team Leader (1998-2003)

Yyyyyy x. yyyyyy

14704 Algretus Dr., Centreville, VA 20120 xxx-xxx-xxxx


Education & Certifications


Bachelor of Science, Business Management, Alfred University, Alfred, NY

Project Management Professional, Project Management Institute (In Progress)

ITIL v3.0, Microsoft Certified Professional, Georgetown University, Washington, DC

Network+/A+ Computer Hardware & Software, Georgetown University, Washington, DC


Technical Proficiencies


Technical Skills Include: Windows 10/Windows 8.1/Windows 8/Windows 7, Microsoft Office Suite, Symantec Antivirus, Citrix Administrator, Avaya Phone Systems, PC Anywhere, Connect Wise CRM, LabTech, Go To Assist Express, Active Directory, Microsoft Exchange 2010 Administrator, Remote Desktop, CMS Supervisor, Adobe Administrator, PeopleSoft Administrator, MFP Administrator, Service-Now Administrator, Active-Sync Administrator, SharePoint Administrator, RightFax Administrator, Lync Administrator, and Zeacom Administrator
































Yyyyyy x. yyyyyy

14704 Algretus Dr., Centreville, VA 20120 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic IT management roles with experience in supervising cross-functional technical teams, improving efficiency and productivity levels, leading technical projects, and working with both internal and external vendors. In addition, I have a demonstrated ability to successfully train new staff members and analyze technical issues with the goal of developing an innovative solution.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor of Science in Business Management from Alfred University.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy














Yyyyyy x. yyyyyy

14704 Algretus Dr., Centreville, VA 20120 xxx-xxx-xxxx






Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.






Yyyyyy x. yyyyyy


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