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South Jordan, UT 84009 ￨ (xxx-xxx-xxxx ￨ abc@xyz.com
Qualifications for [ Insert Specific Desired Job Title ]
Product / Partner Management ￨ Multi-Business Relationship Management
Card Program Management ￨ Project Management ￨ Customer Communications
IT Operations ￨ Key Systems Implementation ￨ Desktop Support ￨ BIN Implementation
Payment Card Industry Operations ￨ Financial Institutions ￨ Internet Content Providers
Highly Accomplished Product / Partner Manager who makes sound decisions to reflect positively on high-volume IT and healthcare payment card initiatives in alignment with a company s vision, value, and goals, and who offers solutions-centric critical thinking for insightful, change-oriented results. Visionary Professional who rises above multi-industry challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving market scenarios. Excellent Communicator who develops synergistic relationships with executives, business partners, and customers, and who leads peers by example and with ethics and integrity.
Professional Synopsis
ConnectYourCare, Hunt Valley, MD 2006 2017
Senior Product ￨ Partner Manager
Capitalized on the opportunity to lead forward-thinking product initiatives as the primary interface among the organization s business partners (i.e. credit card processors, financial institutions, Internet content providers, health plans). Collaborated with new banking partners on the ConnectYourCare card processing partner system by working with banking and card processor staff to coordinate the bank s integration on the processor s system. Led daily operations across the organization s business partnerships while building positive working relationships. Proactively responded to partner and internal customer questions and concerns for prompt resolution.
Personally grew the number of carded accounts from 600 to 1.3+ million.
Successfully managed implementation of card products for 13 banking partners.
Improved efficiency by collaborating with key partners to resolve integration issues.
Coordinated and led internal staff training on use of systems provided by company partners.
Built relationships with First Data Resources, Visa, MasterCard, Discover, and other banking partners.
MedStar Health, Silver Spring, MD 2001 2006
Senior Communications ￨ Customer Relations Analyst (2004 2006)
Prior Roles: Communications / Customer Relations Analyst (2002 2004) ￨ Help Desk Analyst (2001 2002)
Strategically steered preparation, editing, and distribution of internal / external communications across the Information Systems (IS) Department to Information Systems customers at various MedStar entities. Optimized communications efficiencies by managing outage calendar and notifications to impacted customers. Led comprehensive production processes for weekly internal and quarterly publication, the MedStar Information Management s Annual Report, as well as additional written and published communications. Collaborated with teams to respond to requests for IS hardware and / or software services and security access. Played a vital role in supporting management in the development of IS policies, procedures, and business applications.
Seamlessly coordinated access for MedStar s VPN solutions.
Cost-effectively managed PC inventory and staff training projects.
Served as the singular customer liaison for MedStar s four Baltimore hospitals.
Volunteered for key projects, including staffing training, PC virus clean ups, and PC deployments.
Saved $18,000 / year by streamlining publication processes and automating customer communications.
Education, Professional Development & Technical Summary
Bachelor of Science in Business Administration (3.39 GPA) University of Phoenix
Write Smart Guide to Decision-Oriented Correspondence
Project Management Strategies & Concepts ￨ Secrets of Technical Writing
A+ Certification UMBC CCTC ￨ Project Management Basics￨ PageMaker 6.5 Introduction
Handling Difficult & Demanding Customers ￨ How to Design Newsletters, Brochures, Catalogs & More
DOS ￨ Win 3.x ￨ Win 95 / 98 ￨ Win 2000 ￨ Win XP ￨ NT ￨ Novell
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Microsoft Access
GroupWise ￨ SMS ￨ Lotus Notes ￨ InVision ￨ Adobe Photoshop Elements ￨ PageMaker ￨ Symon Messaging System
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