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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Driven, focused, and knowledgeable operations and project management professional with 10+ years of experience and a proven ability to lead others and manage large-scale IT projects. Experienced in developing project scope/goals, implementing budgets, handling technical support functions, and supervising large teams of technical staff. Highly adept in managing high-level IT projects in addition to maintaining positive communication with co-workers, vendors, clients, and members of management.
Key Competencies
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Operations Management Strategy Development Process Improvement Coaching/Training |
Budget Development Vendor Management Complex Problem Solving New System Implementation |
Attention to Detail Time Management Staff Development Streamlining Processes
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Professional Experience
Mill Creek Residential Trust, Dallas, TX 2013-Present
IT Manager of Application Support (2016-Present)
Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
Supervise a team of 3 employees which requires providing individualized feedback/coaching in addition to handling complex employee relations issues
Utilize superior technical acumen to provide client s with Tier 3 application support in addition to performing back-end troubleshooting in Yardi
Played an integral role in several high-level projects which have included a Textura/Yardi integration, a Rent Global/Yardi integration, and the implementation of new properties into the organization s internal database
Systems Coordinator (2013-2016)
Facilitated the completions of several complex projects which included; the implementation of the technical system structure for both a 25 lease-up and 7 acquired properties
Monitored all project/operations related logistics related to the set-up of temporary leasing offices/construction sites in addition to acting as a member of the Tier 3 escalation team
Acted as subject matter expert in regards to several technical competencies, implemented an ILS/Craigslist solution, and managed 9 regional office moves
Riverstone Residential, Dallas, TX 2012-2013
Management System Support Analyst
Coordinated the successful completion of various technical functions within the organization which included acting as a Yardi Administrator for over 20,000 single family homes
Modified/created complex technical reports, maintained user groups, performed system testing, and developed unique best practices focused on streamlining current processes
Led several projects which included: Rent Caf , Yardi Portal, Yardi Call Center, Yardi Maintenance (mobile maintenance), On-Site Credit Screening, and Conservice integration
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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Additional Professional Experience
Lincoln Property Company 2007-2012
Application Support Manager (2010-2012)
Successfully managed a variety of technical functions within a high-stress environment which included supervising a team of technical employees in addition to providing comprehensive technical training focused on improving support levels for over 350 properties
Played a lead role in several weekly/monthly meetings, managed project timelines/budgets, and worked effectively with internal teams
Designed and created the process used in the conversion of all new properties to Yardi in addition to assisting with various implementation related projects
Performed annual Yardi upgrade testing on behalf of the Application Support Team, performed technical maintenance within the back-end of Yardi, and diffused complex technical issues
Senior Regional Systems Coordinator (2008-2010)
Oversaw the daily operations of a nationwide centralized help-desk team which required supervising up to 6 team members in addition to diffusing difficult customer service situations
Provided comprehensive training to team members on several technical competencies, managed data conversions for all new properties, and performing testing as needed
Assisted with an organizational migration from Novell which required training over 3 thousand employees in addition to holding several project related meetings
Regional Systems Coordinator (2007-2008)
Managed all technical and systems related operations for the Southwest Region of the organization with a focus on improving technical system quality and efficiency
Ensured all properties were converted to Yardi, wrote scripts within Yardi in order to manipulate data, and developed unique solutions to customer related technical issues
CompUSA, Dallas, TX 2006-2007
Senior Writer
Utilized superior communication and interpersonal abilities in order to provide assistance to over 250 stores throughout the country in addition to creating in-depth technical sales proposals
Developed both pricing and budgets for new projects, worked closely with both internal and external clients, and provided in-depth training to Sales Representatives
Additional Professional Experience
Administrative Assistant, PTP Management, Inc.
Technology Services Specialist, Northrim Bank
Electronic Banking Help Desk Analyst, Northrim Bank
Certifications
Microsoft Certified Professional 2000
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