- Condominio Paseo Monteflores Ÿ Xxxxxx, PR xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Human Resource Manager /Administrator (Hospital)

Qualifications Profile

    Self-motivated, dynamic, and results-driven service professional with more than 11 years providing high-performance administration, sales, and customer service mostly in the hospitality, health/fitness, and retail industries

-    Strong passion for delivering outstanding people-centric services that enable the business to maximize human capital, retaining a loyal and productive labor component, as well as maintaining professional relationships across employees, clients and suppliers.

-    Highly detailed and well-organized in managing complex data that assist decision makers in growing the business.

    Resourceful with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

HR Administration

    Strategic Human Capital Planning

    Payroll & Benefits Administration

    Personnel Administration

    Job Specification Development

    Manpower Sourcing & Recruitment

    Talent Retention & Management

    Performance Appraisal

    Career Development

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

    Bilingual in English & Spanish

Sales

    Retail Service Sales Management

    Customer Service Management

Business Operations

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Policies & Regulatory Compliance

Technical

    Apps: Advantage Payroll, Transcendent Engineering, & HRIS

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, & Lotus Notes

Professional Experience

    Serve as the guest's liaison for both hotel and non-hotel services, providing front desk agent duties, assisting guests in using facilities for a 5-star hotel, resolving issues and concerns, promoting tour packages of hotel or off-premise attractions, facilities, services, or activities.

    Process reservations and obtain tickets for flights, theatre, and other local attractions/events.

    Organize special functions, coordinate guest requests for special services or equipment with the appropriate department, and ensure compliance with service quality standards in Spa activities and in the overall Hotel services. :

    Interact with guests periodically to determine special needs and address any issue/complaint with hotel services, remediating shortfalls to maintain guest patronage and a satisfying experience.

    Serve as BLT (Breakthrough Leadership Training) coach in developing staff competencies while being a member of the hotel s productivity and quality improvement initiatives such as the I Own My area program.

    Led and directed a team of 24 professional in managing and growing a 24-hour health and fitness business, managing all gym operations, developing and executing business plans and budgets, resolving issues with staff and clients, containing costs, and assisting the sales team in meeting or exceeding sales targets and building a solid customer base.

    Oversaw HR functions, recruiting, selecting, orienting, and training employees for career advancement, while maintaining a safe and secure work environment complying with labor laws and health/safety regulations.

    Responsible for payroll administration through ADP/ Advantage Payroll System.

    Developed productivity metrics, interacting with staff to ensure understanding of job expectations, monitoring and appraising job results, coaching, counseling, and disciplining employees, improving teamwork and productivity, and enforcing systems, policies, procedures, and performance standards.

    Analyzed monthly, quarterly, and annual reports to identify areas for improvement while providing decision support information to senior management in executing business plans moving forward.

    Developed strategic and tactical operating and financial plans, gathering pertinent financial and historic performance data, identifying and evaluating SWOT profile, defining business objectives, and choosing the right strategies and action plans for management approval.

    Maintained open communications with company owners and senior executives in exploring new ways of doing business, accomplishing key objectives, and improving processes and system, such as in improving EFT (electric funds transfers) processes.

    Assisted in inventory management, initiating purchases for needed gym supplies and equipment, and overseeing in-house and 3^rd party maintenance of equipment.

- Condominio Paseo Monteflores Ÿ Xxxxxx, PR xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Ritz Carlton Isla Verde 2007 2011

    Initiated and processed purchase orders within approved budgets for the entire engineering department, maintaining an efficient filing system for vendor accounts, while building sustainable professional relationships with suppliers.

    Provided HR support, developing job specifications for departmental hiring, conducting interviews, and recommending candidates to HR for job placement in the department.

    Developed and executed programs to contain operating expenses while exploring the industry for more cost effective vendor services.

    Provided sales support in merchandising both Spa and Retail Shop strategically to deliver a satisfying guest experience with company products and services, managing merchandise inventory, forecasting sales, and conducting nightly bank deposits of day sales.

    Supervise a group of 12 employees in managing a health fitness facility, assisting the area Manager in decision-making, planning and executing budgets, analyzing performance reports, and ensuring financial performance data were properly recorded.

    Responsible of Payroll and Cash Management ensuring all bank deposits have the correct amount.

    Provided customer service, interacting with a diverse set of clients in promoting the facility services.

    Managed the hiring process, conducting applicant screening, job placements, onboarding of new hires, and continuous staff developing, and severance/terminations in accordance with labor laws and HR policies.

    Managed sales and promotions, exploring strategic options to widen customer base and improve market following.

Education & Credentials

    SACRED HEART UNIVERSITY Santurce, PR

M.B.A in Human Resources, GPA 3.80 (Ongoing)

    UNIVERSITY OF PUERTO RICO, RIO PIEDRAS CAMPUS San Juan, PR

B.S. in Interdisciplinary Studies/ Pre Law (2001)

Professional Training & Certifications

    License from Recreation and sports department (until November 2016)

    CPR Certified Tour Operator Certified Livestrong indoor cycling certification

Awards/Recognition

    Winner of the best idea for Scenography, Ritz Carlton

Professional Affiliations

    Member: SHRM, Sacred Heart Chapter