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Human Resources Generalist

Employee Relations & Engagement ~ Full-Cycle Recruiting ~ Benefits Administration

Talent Acquisition & Management ~ Payroll ~ Employee Retention ~ Conflict Resolution

         Proficiency in HR functional areas including full-cycle recruitment, hiring, onboarding, orientation, talent management, regulatory compliance, employee advocacy, wellness, benefits, compensation, coaching, counseling, and diversity.

         Sound knowledge of employment rules and regulations spanning FMLA, ADA, EEO, COBRA, OSHA, and Workers Compensation.

         Excel in HR planning, disciplinary actions, employee and labor relations, investigations, and strategic planning.

         Constantly aim to foster and maintain a respectful workplace climate essential to maximizing staff retention, morale, cohesiveness, and accountability.

         Solid expertise in training, policy/procedure interpretation and enforcement, employee engagement, HRIS administration, and conflict resolution.

         Evaluate and provide practical and budget-compliant recommendations on manpower and human investment.

         Able to work productively and diplomatically with individuals from all types of backgrounds.

         Pragmatic, discreet, and committed to ensuring confidentiality of personnel files and documents.

Marketsource, Alpharetta, GA, 2014 to 2016

Human Resources Coordinator

         Conducted investigations of employee issues, recommended optimal course of action, and consistently met metric of <30 days for resolution and case closure.

         Recruited, screened, and interviewed job applicants, updated employee handbooks, steered onboarding and new hire orientation, delivered training programs, and maintained personnel files.

         Coached and advised managers in areas such as performance management and compensation.

         Collected influential employee engagement data through annual surveys, employee exit interviews, and departmental team meetings to identify opportunities for continued development.

         Coordinated benefits enrollments and actively collaborated with payroll team in troubleshooting and resolving employee pay issues.

         Planned and conducted quarterly FMLA training for new managers/supervisors.

Hood Packaging, Decatur, GA, 2013

Human Resources Generalist

         Directed HR functional areas encompassing hiring, orientation, training, labor relations, wage and salary administration, OSHA compliance, insurance, health benefits, and employee services.

         Leveraged labor market expertise to source, recruit, screen, interview, hire, develop, and retain top talent.

         Managed Worker s Compensation (WC) and FMLA cases with an emphasis on meticulous documentation.

         Diligently ensured compliance with E-Verify requirements and I-9 process, administered random drug testing, and oversaw W-4s, garnishments, and direct deposit changes.

Acuity Brands Lighting (Contractor), Conyers, GA, 2012 to 2013

Human Resources Generalist

         Performed full cycle recruiting for trades, professional, and managerial positions via job fairs, electronic sources, advertisements, and networking.

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         Effectively maintained applicant tracking system in accordance with Office of Federal Contract Compliance Programs (OFCCP) regulations.

         Administered multi-state, weekly, bi-weekly and semi-monthly payroll, processed WC claims, and fostered cooperative efforts with labor union.

         Functioned as a strategic business partner to streamline onboarding processes and launch an employee recognition program to promote positive employee relations.

The Home Depot, Atlanta, GA, 2010 to 2011

Resolution Expediter of Customer Care

         Performed account management and maintenance while exploring opportunities for new business.

         Identified root causes of customer issues and drove immediate resolution to ensure customer satisfaction.

         Resourcefully introduced incentives, special events, and a tiered awards structure to enhance employee satisfaction, morale, and productivity.

         Observed and coached associates to elevate performance and attainment of metrics.

RYLA, Kennesaw, GA, 2009 to 2010

AT&T Business End User Care

         Orchestrated customer service activities in a call center environment, proficiently resolving broad-based issues and complaints to maximize satisfaction and retention.

Prudential Financial, Iselin, NJ, 2005 to 2007

HR Generalist

         Brought on board to spearhead full-scope HR operations and programs for new company branch.

         Authored employee manual, facilitated orientation, managed relocation process and sign-on bonus agreements for new hires, processed payroll, and advised field managers and supervisors in HR policies, laws, and compliance requirements.

         Investigated employee complaints/disputes, documented findings, and prudently recommended appropriate resolution.

         Partnered with managers in resolving performance management issues including progressive discipline.

Prudential Financial, Livingston, NJ, 2001 to 2005

HR Benefits Manager

         Spearheaded human resource management functions for clients such as UPS, IBM, Lockheed Martin, JP Morgan Chase, and AICPA, with an emphasis in benefits administration.

         Reviewed and processed WC claims, short-term disability (STD), long term disability (LTD), FMLA requests, leaves of absence, sick leave, vacations, termination, and payroll.

         Played an integral role in handling payment disbursements, adverse claims, overpayments/collections, disclaimers, litigation, 401(k) calculations, contestability, and foreign and accidental death claims.

         Championed efforts to reduce new hire turnover by 35% by initiating regular feedback sessions with staff.

         Concurrently functioned as employee relations consultant at Prudential, diplomatically resolving work-related disputes and issues and masterminding programs to increase productivity.

SHRM Certified Professional (in progress)

Candidate, Master s in Labor & Employee Relations, Rutgers University

LEO Law Program (Legal Writing, Contracts, and Legal Research), Seton Hall University

Bachelor of Science, Business Administration, Seton Hall University

Microsoft Office (Word, Excel, PowerPoint, FrontPage, Outlook, Access), Lotus 123, WordPerfect, Raiser s Edge, PeopleSoft, ADP PayForce, ADP Enterprise (V4), Oracle, Kenexa, Lotus Notes, Photoshop, Illustrator, Lexis-Nexis, SAP, Seibel, JD Edwards One HR, SPSS, Kronos, Blue Pumpkin, SharePoint, Visio