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Moerrer (Moira) J. Peet

- 82-40 255th St. Floral Park Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *








Dear Hiring Manager,



        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 23 years providing high-performance sales & marketing support, customer service, community outreach administration, and human services support in the insurance, healthcare, hospitality, and financial services businesses. I have recently moved to the U.S. after working with Freedom Insurance in NSW, Australia as a Sales and Leads Associate. Prior to this, I was with Orima Research as a Market Research Interviewer on a part-time basis while serving Just Better Care as a part time Community Support Worker. For more details, please take a moment to go through my resum .


In leveraging my competencies in customer service and community outreach engagements, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals while forging teamwork synergies with colleagues in attaining shared commitments.

I am confident that my experience and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum




Moerrer (Moira) J. Peet

- 82-40 255th St. Floral Park Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Community Service Administrator Customer Service


Qualifications Profile


    Highly self-motivated and results-driven educator and management professional with more than 23 years providing high-performance sales & marketing support, customer service, community outreach administration, and human services support in the insurance, healthcare, hospitality, and financial services businesses.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress conditions.

    Proven compassion to provide social services and community work targeting disadvantage members of society

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Sales & Operations Support

    Marketing & Sales (Trad. & Online)

    Sales Administration

    Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Event Management

Business Administration

    Tactical & Operations Planning & Execution Support

    Fiscal & Budget Administration

    Community Outreach/Program Administration

    Advocacy Campaign Administration

    Inter-Office / Agency Coordination

    Policies & Regulatory Compliance

    Staff & Volunteer Sourcing & Administration

    Talent Retention & Management

    Staff Supervision & Training

    Team Building Dynamics

    Office & Staff Administration

    Records & Document Management

    MS Office, Email/Webmail, Web Research, & Social Networking,


Professional Experience


Sales & Marketing Support

    Conducted market research through consumer interviews on in-depth collection of data on consumer spending trends and purchase decision to aid marketers in developing sales and market penetration strategies.

    Planned and hosted cultural and education events to promote awareness and growth in admissions for a school.

Customer Service

    Provided exceptional customer service in an airline and a call center environment processing community services card application, ensuring accurate customer data entry into corporate database system, and creating a satisfying customer experience with compaxxxxxx products and services.

    Processed customer orders and purchases with utmost professionalism and courtesy, closing sales with a view to repeat business through exceptional service quality and interpersonal communication fiat.

    Handled and resolved customer complaints to restore confidence and patronage.

Funds & Grant Management

    Coordinated with the Financial Controller in completing reports related to fund raising and administration

    Administered fundraising and managed funds supporting all funded community projects.

Relationship Management

    Built and sustained professional working relations with community leaders, students, parents, and faculty in providing proper learning experience in a secondary school.

    Developed and managed strong relationships with employees and management to build trust.

    Managed employee relations, conflict resolutions and review documentation.

Personnel Development

    Provided HR support in staff and volunteer recruitment (up to 300+), onboarding, and staff training.

    Developed and executed training packages in customer service, advocacy, and social service management.

Staff & Office Administration

    Performed data entry and administration tasks to update donor information an accuracy at all times.

    Coordinated major events and projects from conceptualization to staging

    Facilitated contract fulfillment for both international and national sales and distribution at Childsafe.

    Provided HR administration as part of routine office administration.

    Assisted in maintaining office protocol, oversaw general office administrative functions such as answering calls, writing and finalizing reports, forms, and other paperworks as requested, preparing correspondences, crafting presentations on PowerPoint, & agenda setting.




Moerrer (Moira) J. Peet

- 82-40 255th St. Floral Park Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Work History


Freedom Insurance Ÿ Sydney, NSW

Sales & Leads Associate Jan Nov 2014

ORIMA Research

Market Research Interviewer (Part-Time & On-Call) 2013

Just Better Care Ÿ Bankstown, Ryde/Parramatta

Community Support Worker (Part Time) 2013

Eternity Services

Olivetto Bar & Restaurant | Axxxxxxtime Fitness Gym, Rozelle & Campsie | SCBIT College Level 7 2012, 2007 2008

Contact Centres Australia

Call Centre Operator (Pert Time) Fundraising 2012

Bible Society Australia

Telecommunicator Outbound Customer Service Operator (Part Time) 2010 2012

Childsafe LTD

Executive Assistant to CEO 2009 2010

Compassion Australia

Advocate (Volunteer) Coordinator NSW & Regional Assistant Sydney Office 2003 2007

Work & Income Nz (Winz) Community Services Card Centre

Customer Service Officer 1993 - 2000


Education & Credentials


    B.A. in Education, Sociology, VICTORIA UNIVERSITY NZ (1991-1994)

Served as Student Tutor


    Holder of NSW License

Professional Affiliations

    Member/Volunteer: Bridge Community Church & Community Outreach Events Xxxxxx, Xxxxxx XXXXXXC

    Member: Wiley Park Girls High School (Working with Community Liaison Officer)

    Volunteer: Embassy Church, Pastoral Team (2006 2013)

    Volunteer: Neighborhood Watch, Campsie Local Area Command

    Volunteer at Events: Belmore PCYC

    Embassy Choir Member: Outreach for families with school age children

    Embassy Playgroup Member: Free Outreach for parents at home and their children 5 yrs. & under

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