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Yyyyyy x. yyyyyy
- 3309 Highland Ave Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Security Director/Manager (Property Management)
Qualifications Profxxxxxxe
Self-assured, dynamic, and results-driven professional and veteran U.S. Army Senior Mxxxxxxitary Policeman with more than 28 years providing high-performance security management, rick management, and operations support in the hospitality and property management businesses.
- Proven dedication to process efficiencies in protecting organization and businesses against internal and external threats and risks from becoming real issues adversely impacting employees, stakeholders and clients.
- Detaxxxxxx-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Well-organized and resourceful with multitasking skxxxxxxls that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skxxxxxxls that inspire customer confidence whxxxxxxe forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
Operations Management
Tactical & Operations Planning
Customer Service Management
Risk Management
Security Operations Management
Process/Workflow Improvement
Relationship Management (Clients, Stakeholders, & Law Enforcers)
Inter-Office Coordination
Policies & Regulatory Compliance (i.e. OSHA, etc.)
Project/Program Management
Administration
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Technical
Apps: Fideleo, OnQ, TESA, & Saflok
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Professional Experience
Holiday Inn Chicago North Evanston Director of Risk Management Apr 2016 Jan 2017
Wyndham Grand Chicago Riverfront/Universal Protection Director of Security Dec 2013 Nov 2014
Develop, implement and ensure compliance with all safety and security procedures within the hotel, assessing and recommending actions to mitigate operating risks, and maintaining records and documentation related to security operations including key control.
Investigate non-compliance incidents and employee accidents, fxxxxxxing the necessary claims with the appropriate insurance carriers, and liaising between the hotel/insurance carriers and guests in addressing safety and security.
Provide HR supported in staff recruitments, background screening, training, disciplinary actions and annual reviews, developing and executing training programs for all hotel personnel in emergency procedures, including fire suppression, evacuation and alcohol intervention procedures.
Manage the Valet Parking Department, ensuring secure parking for guests and employees.
Embassy Suites Hotel Chicago Director of Security and Guest Services Nov 2003 Mar 2013
Provided strategic directions in managing 4 departments with 23 employees involving Security, Valet Parking, Bell/Door Staff and the Concierge, providing budget management, labor control, scheduling and purchasing.
Developed and enforced compliance with all safety and security regulations and procedures within the hotel, investigating and documenting non-compliance incidents and preventable accidents with a view to prevention, and fxxxxxxing as needed all claims with the appropriate insurance carriers.
Managed operations of the Valet Parking Garage with revenues in excess of $1.3M annually.
Ensured guest satisfaction through staff development and enforcement of hotel safety, security and quality standards
Developed and executed training programs for hotel personnel covering emergency procedures, fire prevention and control, evacuation, and alcohol intervention procedures.
Managed inventory control involving shipping and receiving, and lost and found operations for guests and employees.
Swissotel Chicago Director of Risk Management Jul 1998 Aug 2003
The Ritz-Carlton Chicago Security Supervisor Jun 1988 Jul 1998
Education & Credentials
B.A. in Criminal Justice, BLOOMSBURG UNIVERSITY Bloomsburg, PA (1986)
Professional Training & Certifications
First aid and CPR Training 9-year Certified TiPS/Bassett Trainer
OSHA's Hazardous Communications Standards & Blood Borne Pathogens Programs
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