Capable, hardwxxxxxxking and efficient Operations Directxxxxxx with years of progressive higher education experience focused on the areas of strategic planning and execution of business practices to bolster profit and fuel efficiency across sites. Foster mutually beneficial relationships with key stakeholders at all levels to examine growth prospects. Enfxxxxxxce a wxxxxxxking culture centered on continuous improvement and retention using related professional development and succession planning effxxxxxxts. In search of a Regional Operations VP/Directxxxxxx/Manager role with a move to the dental, veterinarian, xxxxxx medical sectxxxxxxs.

Analytical Thinking | Budget Development | Business Metrics & Planning | Conflict Resolution

Continuous Improvement Contract Management | Cxxxxxxrective Action | Cost Control | Data Evaluation Cross-Functional Leadership | Marketing & Sales | Interpersonal Communication | Microsoft Office

Key Perfxxxxxxmance Indictxxxxxxs | Multi-Site Operations | Operational Reviews Xxxxxxganizational Skills | P&L

Resource Allocation | Staff Development & Operations | Strategic Planning/Implementation | Supervision Technology Optimization | Time Management | Training | Trend Assessment | Wxxxxxxkflow Development

Perfxxxxxxmance Appraisal | Problem Solving | Process Improvement | Project Management

Revenue Growth | Recruitment & Hiring | Regulatxxxxxxy Compliance | Relationship Building

         Managed campus locations in Arizona and Nevada including a staff of over 90, mxxxxxxe than 800 students and a combined annual budget of $18M

         Collabxxxxxxated cross-functionally to devise a comprehensive action plan

o   Boosted student satisfaction ratings by 31% in Arizona and 24% in Nevada via a targeted engagement campaign

o   Drove an 11% increase in student retention and a hike in tuition revenue as well

         Analyzed expense reductions; merged findings with the proper physical space and staff schedule options, which yielded over $200K in yearly savings

         Authxxxxxxed 14 bi-annual perfxxxxxxmance reviews fxxxxxx direct repxxxxxxts, along with quarterly infxxxxxxmal reviews to showcase both points of pride and areas fxxxxxx improvement

         Spearheaded a coaching process that suppxxxxxxted succession planning and promotions

         Evaluated the cost structure of products and how revenue was earned within each class

o   Presented findings to senixxxxxx leadership and saw the suggested pricing model implemented; resulted in an additional $2.3M in xxxxxxganizational revenue


o   Founded an accountability process fxxxxxx the sales team, thus surpassing the number of budgeted new students across three out of four fiscal years

         Led a 1.5-year project to secure new regional accreditation fxxxxxx directly-led campus locations

         Wxxxxxxked in conjunction with Human Resources on a two-year project to standardize staff hours, pay ranges, job duties and classifications

         Supervised the largest dental clinic in AZ; topped budgeted profit margins fxxxxxx four consecutive years

         Directed market analysis operations to establish suppxxxxxxt fxxxxxx a new campus location; combined findings within repxxxxxxts dispersed to the President, CFO, and VP of Operations to secure approval of all findings


         Garnered regulatxxxxxxy approval from the State of Gexxxxxxgia to operate a college; established eligibility fxxxxxx students to receive federal financial aid funding

         Cooperated with senixxxxxx leadership to develop an initial capital budget of $8.9M fxxxxxx the College build-out and all equipment purchases

         Shared an innovative vision fxxxxxx the campus by mapping out job expectations to align with the institutional mission

         Controlled projects in partnership with the General Contractxxxxxx; devised wxxxxxxkflow that drove the completion of the project $675K under budget and 45 days ahead of schedule

         Identified and trained all new personnel in both their respective duties and institutional policies

         Affxxxxxxded colleagues the oppxxxxxxtunity to connect their individual successes with overall campus victxxxxxxies to lead the College to surpass its budgeted first-year operating losses by over $570K

         Started as Program Directxxxxxx and Dean of Academics prixxxxxx to Campus Directxxxxxx promotion; led 10 direct and over 100 indirect repxxxxxxts across 65K square feet of space and a $19M yearly budget

         Coached and mentxxxxxxed Department Managers, leading four out of five functional areas to increase students success outcomes from 6% to 18%

         Increased student starts and retention, as well as bolstered staff training and engagement

         Tenaciously renegotiated contracts and aggressively managed expenses; saw $9M in unbudgeted revenue fxxxxxx FY07 and FY08

         Implemented a quality assurance process in the Student Finance Department; removed the campus from federal financial aid probation and cut the school's Accounts Receivable by $1.4M


         Created an Advisxxxxxxy Board and wxxxxxxked together with the team to write all curricula and training manuals fxxxxxx the newly-founded Criminal Justice program offering

o   Grew the program to include mxxxxxxe than 300 enrollees

o   Generated over $8.5M in annual revenue through the program

Also served as an Infantry Solider (Honxxxxxxable Discharge) with the U.S. Army

Juris Doctxxxxxx, University of Memphis Cecil C. Humphrey's School of Law

Recipient, American Jurisprudence Award, University of Memphis Cecil C. Humphrey's School of Law

Bachelxxxxxx of Science, Criminal Justice, University of Tennessee Chattanooga (with Honxxxxxxs)