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High-Volume Operations Terminal / Cargo Operations Team Building / Training
Budget Control Expense Control Regulatory Compliance Workflow Prioritization
New Business Development International Account Management Marketing Client Relations
Global Logistics Supply Chains Risk Mitigation Project Management / PMO Contract Negotiations
Highly Accomplished Leader who delivers strategic decision-making to reflect positively on international terminal and cargo operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking to achieve insightful, change-oriented results and leverage in competitive global markets. Visionary Self-Starter who rises above challenges to improve the bottom line and attain winning outcomes, including quickly adapting to evolving marketplace scenarios and emerging industry trends. Excellent Communicator who contributes intermediate skills in Dutch, and develops synergistic relationships with key decision-makers, agents / carriers, auditors, and customers.
Career Highlights Include
Developing a new enterprise risk assessment platform to lead to the company s PMO.
Exhibiting recognition as a quick study who rapidly picks up new business concepts.
Researching and developing a new berthing policy for international cargo shipping carriers.
Working with top international clients for LATAM, North American, and Caribbean markets.
Serving as an appointed Board Member for the first-ever St. Maarten Tourism Authority (STA).
Setting up a BI platform to centralize data and create actionable intelligence for continued growth.
Participating in the Caribbean Shipping Association and Port Management Association of the Caribbean.
St. Maarten Harbour Group of Companies, Sint Maarten, N.A.
Manager Terminal & Cargo Operations
Capitalize on the opportunity to direct forward-thinking terminal and cargo operations within the Port of St. Maarten and ensure seamless oversight of all physical and administrative matters and accurate registration for Billing & Clearance purposes. Recruit, train, mentor, and manage top-performing employees, including planning and prioritizing staff workflow to exceed operational goals. Disseminate detailed information to internal / external parties, including clarifying key information to employees and agents / carriers and handling pricing and Cargo Port Tariff, as well as reporting progress and daily issues for prompt resolution. Coordinate and manage logistics of containers / chassis, storage space, and gate control, including reviewing issues with Maritime Department regarding ship schedules, managing a terminal storage space with agents, and handling vessels clearance operations. Lead targeted Billing & Collections efforts for terminal and cargo services, including preparing reports for management, managing billing software, and assisting auditors with billing clarifications. Interface among management within regular meetings to review plans, status, and results.
Demonstrate annual department-wide revenue and expense budget.
Execute hurricane preparation and / or recovery plans for all shore facilities.
Liaise among Security & Safety Department for continuous cargo facilities operations.
Cost-effectively negotiate among third parties regarding insurance claims and / or settlements.
Reinforce safety and security of employees, as well as drug and alcohol policy and ISPS requirement.
Implement billing process control to resolve diverse invoice issues within 24 hours of vessel departure.
Diageo Brands B.V., Sloterdijk, Netherlands
Customer Account Manager (2008 2011)
Strategically steered U.S.- and Caribbean-based customer account management initiatives for this multinational company, including overseeing orders from receipt to post-delivery processes. Demonstrated in-depth knowledge of high-volume stock levels in-market and awareness of customers operations via direct communications with customers and market managers. Managed customer supply agreements, change orders, and customer portfolios while building and sustaining mutually beneficial relationships among customers and in-market colleagues. Monitored supply policy agreements.
Successfully supported business operations at a large-scale Blue Lagoon location in Miami, FL.
Collaborated with UK Order Fulfillment teams and other production sites to meet customers needs.
Optimized customer service efforts via solid knowledge of supply chain processes, customs, and Incoterms.
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Diageo Brands B.V., Sloterdijk, Netherlands
Stock Transfer SLOB Coordinator Latin America & Africa (2009 2011)
Concurrently held role of managing stock transfer processes in a high-volume, Amsterdam-based Customer Operations function, including providing information for open orders on compatible multi-market excess stock to replenish demand.
Served as a single point-of-contact for key information on stock transfer opportunities.
Personally responsible for accurately updating and maintaining data in Microsoft Access.
Tom Tom B.V., Amsterdam, Netherlands
Customer Support Service Coordinator
Maximized bottom-line performance within a large-scale B2C environment by providing comprehensive technical support and efficient order management, including reporting new issues on a daily basis. Applied strong leadership and interpersonal relations talents toward driving solutions-centric training and mentoring of new representatives to boost overall productivity.
Guaranteed timely escalation of wide-ranging challenges to proactively resolve core issues.
Continually advised customers on products, and delivered first-level technical support to users.
St. Maarten Tourist Bureau, St. Maarten, N.A.
Product Development Assistant (Placement)
Drove lucrative new business growth by supporting Product Development and Marketing Managers with dynamic projects and industry-leading tradeshows, including facilitating innovative project design and implementation to align with product development goals. Led targeted desk and field research. Cohesively assisted the bureau s Visitor Relationship Supervisor with queries, complaints, or additional items requiring response and / or assurance of well-being of a tourist population.
Expertly built a comprehensive press library containing all client data.
Drafted detailed proposals, as well as press releases and weekly action reports.
Successfully managed profitable, island-specific promotional and marketing initiatives.
Coordinated popular ship and / or island tours for students, locals, and government employees.
Time Warner, Inc. (TW4), Amsterdam, Netherlands
Customer Service Representative Service Coordinator
Played a vital role in delivering excellence in customer service to support seamless order management within a fast-paced B2C / B2B environment, including accurately developing and managing new accounts and facilitating delivery information.
Optimized competitive customer service initiatives by escalating key issues for prompt resolution.
Effectively trained and mentored newly hired representatives to meet or exceed operational objectives.
Received award from Time Warner Publishing B.V. s CEO for spearheading a new Good Call concept.
Bachelor of Economics in Tourism & Recreation Management
Haarlem Business University, Haarlem, Netherlands
Business Certificate (Exchange Program)
ISPS Security Training Certificate
PRINCE2 Online Training (Projected 2018)
Certified Port Executive (CPE) Diploma MacDonnell Group
Microsoft Office GLS Logistics Software SAP Sherpa OLV Curts System RightNow Mac / Windows OS
Member, Port St. Maarten Safety & Security Committee
Member, Caribbean Shipping Association (CSA) Port of St. Maarten
Member, Port Management Association of the Caribbean (PMAC) Port of St. Maarten
Former President Former Vice President Former Club Advisor, Kiwanis Key Club Youth Division
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