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Yyyyyy x. yyyyyy

- P.O. Box 684 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *






(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hiring Manager,



        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 11 years providing high-performance sales support, customer service, merchandise inventory management, branch office administration, and operations management in the retail home improvement industry. I am currently with Lowe s Franklin Store as an Assistant Store Manager Administration, after having gone through the management ranks starting as Department Manager Hardware & Tools in 2005. For more details, please take a moment to go through my resum .


In leveraging my managerial and administrative competencies, I bring to the table my personal strengths that include a passion for achieving business objectives through efficiency-focused, people-centric, and results-driven leadership excellence. In addition, I also offer my business-aware social and interpersonal communication skills that help build sustainable professional relationships with the people I work with, including clients, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my extensive experience and personal strengths qualify me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Yyyyyy x. yyyyyy

- P.O. Box 684 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *



Qualifications Profile


    Highly self motivated, dynamic, and results-driven professional with more than 11 years providing high-performance sales support, customer service, merchandise inventory management, branch office administration, operations management in the retail home improvement industry.

-    Proven dedication to process efficiencies in retail operations, driving operational excellence that leads to cost and service quality advantages in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and complex administrative work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Sales & Operations Management

    B2B/B2C Sales Management

    Customer Service Management

    Tactical & Operations Planning

    Inventory/Logistics Management

    QA Management Support

    Project/Program Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)


    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Apps: Inventor y& Order Management Systems

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Lowe s Franklin Store

Assistant Store Manager Administration Aug 2016 Jan 2017

    Managed store operations and promotions programs through effective deployment of resources, overseeing accounting functions, handling cash deposits and managing cash flows of a multimillion dollar business, while ensuring compliance with safety rules in store and inventory/stockroom operations.

    Provided HR support in staff recruitment and development to address their competency requirements, ensuring that all employees perform in their respective roles at their best performance according to company police and metrics.

    Increased sales and maximized margins through sound sales forecast, reviewing monthly financials, statistical sales trend, merchandise division summaries (Delivery Expense and Income, Cash Short and Over, SOS Discrepancy), and timely execution of seasonal store promotions and sales programs.

    Drove a market-driven customer service culture, providing prompt resolution of all customer service issues, and ensuring a satisfying customer experience around company products and services.

    Managed merchandise inventory, restocking shelves, ensuring visibility consistent with Lowe s policy, processing items through the company s inventory management system, controlling shirk and loss, and checking that outgoing deliveries conform to order specifications.

Department Manager Install Sales Sep 2007 Aug 2016

    Provided strategic and tactical directions in managing daily operation of Install Sales Program, coordinating and scheduling client site installations, ensuring order fulfillment through updates in the Order Management System, conducting random weekly job site inspections to ensure quality installations, and resolving all originating and escalated customer issue with 24 hours.

    Managed merchandise inventory, handling merchandise returns, verifying receipt of correct and complete SOS merchandise, processing purchases to ensure fast moving stock were replenished, and ensuring all installer invoices for materials and labor were promptly settled.

    Provided HR support in staff recruitment and training, ensuring that all staff were knowledgeable in completing installation paper work, warranty administration, and special order merchandise.

Department Manager Customer Service Dec 2006 Sep 2007 | Dec 2005 Jan 2006

    Supervised assigned employees in managing all front-end customer service functions (check outs, customer service desk and return desk) while providing outstanding customer services covering sales, and aftersales operations.

    Performed cash register pickups and process merchandise returns according to policies and procedures.

    Ensured compliance and timely execution of all Lowe s merchandising programs to include planograms, end caps, and register checkouts, seasonal promotions, among others.

    Oversaw compliance with store security measures, while managing store merchandise inventory, controlling shrink, processing orders, and ensuring correct description and price as merchandise data is scanned.




Yyyyyy x. yyyyyy

- P.O. Box 684 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Department Manager Hardware and Tools Jan Dec 2006 | Jun Dec 2005

    Provided customer service, rekeying locks and cutting glass to size, and informing customers on ETA of deliveries.

    Managed merchandise inventory, maintaining high visibility of items under promotion, cleaning and organizing shelves, monitoring stock levels, and processing replenishments to ensure continued sales of fast moving items.

    Addressed inventory issues such as stock-outs, while executing down-stocking for slow moving items.

    Conducted monthly price audits, including performance reviews that identified top department sellers.


Education & Credentials


    A.A.S. in Legal Support and Services, KAPLAN UNIVERSITY (2017 Present)

    Nail Services, Office Procedures & Business Conduct, Xxxxxx Technological Center (1997)

    Office Automation, Grumman s Data System Institute, Bohemia, NY (1987 1988)

    Data/Word Processing, Levittown Vocational/Technical School, NY (1983 1986)


Professional Training & Certifications

    Trained and certificated by Lowe s in the following area: Kitchen Cabinets, Counter Tops, Laminate, Hardwood, Tile Flooring, Doors, and Windows.


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