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Proficient, accomplished Professional seeking to apply many years of banking, sales, customer satisfaction and office operations experience, guest service, personnel leadership and unique flair for aggressively completing tasks to a rewarding new role.
Skilled and knowledgeable Business Leader experienced in sales, finance, customer service, personnel leadership, communication, organizational collaboration and problem resolution.
Highly accomplished in assessment of detailed criteria and preparation of comprehensive documentation.
Ensure provision of superior guest service to generate strong repeat business.
Solid skills in Microsoft Office applications.
Adept & experienced in collaborating with diverse clientele to successfully attain program targets, parameters & other criteria.
Office Support, Haverty's Furniture, Monroe, LA 2017 - Present
Efficiently manage financial matters, schedule deliveries and assist customers with purchases.
Hixson Autoplex 2015 - 2017
BMW Advisor, 2015-2017
Knowledgeably assisted buyers with selection of high-end vehicles and explained various features.
Built strong repeat business through demonstration of comprehensive knowledge and superior service.
Internet Sales, 2015-2016
Skillfully conducted auto sales online and communicated with clientele regarding desired features & makes.
Diligently ensured up-to-date personal knowledge of rebates, incentives, prices and discounts.
BancorpSouth Bank, West Monroe, LA 2010 - 2015
Branch Supervisor, 2010-2015
Authoritatively directed staff, drove superior customer satisfaction and compiled exceptional book of business.
Prepared detailed documentation on all branch operations and communicated with corporate personnel.
Conducted weekly meetings to discuss various matters, determine courses of action and review operations.
Reviewed & recruited personnel, professionally developed staff members and evaluated performance.
Accurately performed financial transactions and prepared detailed documentation on all work.
Provided superior customer service, addressed & resolved complaints and collaborated with staff members.
Assistant Branch Manager, JPMorgan Chase & Company, Monroe, LA 1989 - 2009
Tasked with recruiting, training, directing, professionally developing, disciplining and/or terminating personnel.
Entrusted to direct branch operations in conjunction with Branch Manager and documented all activities.
Completed comprehensive special projects in punctual, efficient manner and present findings to superiors.
Associate of Science - Aviation, 1981
Northeast Louisiana University, Monroe, LA
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