Yyyyyy x. yyyyyy

Xxxxxx, PA xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Specializing in Global Management to Achieve SLAs and Deliver Customer Service Excellence with a Commitment to Optimizing Business Performance with Top-Notch Teams, Dynamic Tools, and State-of-the-Art Technology

IT Operations Management ￨ Data Center Start-Ups / Operations ￨ Capacity / Performance Planning

Team Building ￨ Training / Development ￨ Strategic Analysis ￨ Trends Tracking ￨ Multi-Project Management

Quality Assurance ￨ Resource Utilization ￨ Best Practices ￨ Process Optimization ￨ Customer Service Excellence

Highly Accomplished, Award-Winning IT Leader who makes sound decisions to reflect positively on multi-site IT / business operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results. Visionary Professional who rises above IT / operational challenges, including quickly adapting to evolving scenarios while consistently demonstrating a calm and professional demeanor in crisis situations to exact expeditious remedies. Excellent Communicator who develops synergistic relationships with cross-geographical executives, IT / business teams, and customers.

Operations Manager

Healthcare Integrated General Ledger Accounting System (HIGLAS)

Capitalized on the opportunity to build 2 data centers within a 3-month period for migration of HIGLAS processing from IBM s Data Center and Disaster Recovery site to Leidos Data Center and Disaster Recovery site. Demonstrated talent with various systems, including Oracle Exadata, HP C7000 x86 boxes supporting Wintel and Linux Red Hat, EMC Unity 500, and Veritas NetBackup to support 150 TB of active data to administer A / P for CMS.

  Voted as the Most Influential Person in FDL Leadership Training.

  Successfully drove initiatives to complete the build of all hosting infrastructure.

  Led implementation to support processes and procedures in a High-Availability infrastructure.

Manager (2012 2016)

Database Services ￨ Capacity Performance & Planning

Mainframe Technical Services Support ￨ Storage Management

Strategically steered a top-performing team of 30 FTEs in delivering integral support for health and currency of a mainframe environment within the Center of Medicare Medicaid Services, including developing and executing a results-focused team plan to facilitate continued cross-functional support. Directed a key project to upgrade z/VM 6.1 to z/VM 6.2 to promote Single System Image processing and preparations required for z/VM 6.3.

  Grew z/VM environment by installing z/EC12 Mainframe licensed for z/VM.

  Led upgrade to z/VM 6.3 in June 2014 and managed a reduction in z/VM LPARs required.

  Launched a no-cost availability customer solution by moving to an IBM In-Box Parallel Sysplex.

  Completed a data conversion project by 3 weeks early by designing a new additional support plan.

  Requested Mainframe audit to discover areas requiring action, and launched a streamlined approach.

  Identified and led a new approach to Capacity Planning by promoting event-driven planning efforts.

  Developed and delivered a more granular view of resource utilization to assess actual memory use at LPAR level and Guest Host level resource demand in z/VM environment and exposed waste in z/OS.

  Led Push/Pull of Mainframe z/196 to z/EC12 10 hours early by introducing FICON Directors to environment.

Supervisor Data Center Operations (Third Shift) (2011 2012)

Trained and managed a solutions-centric team in handling high-volume batch processing, including continually ensuring quality standards were maintained and timely resolutions provided for on-time delivery of system online. Proactively participated in system maintenance, z10 to z196 cut over, and POR of mainframe. Supported WINTEL environment, as well as assisting in Disaster Recovery dry runs and tests to provide proof of concept.

  Directed department efforts to streamline Remedy problems and change management tools.

  Built and delivered an online SOP directory to enable quick access to procedural documentation.

  Successfully led a project to eliminate remaining 3,480 tape mounts for transition to virtual tape.

Yyyyyy x. yyyyyy ￨ (xxx-xxx-xxxx Page Two

Director of IT Operations

Spearheaded comprehensive hardware and 24x7 support for integral start-up initiatives, including managing multiple contractors for website development and deployment, as well as PPC and SEO management. Led distribution automation developed in UNIX with SQL and website blogging converted from WordPress to Habari.

  Developed and implemented distribution programming, including metrics and financials.

  Served as the primary point-of-contact for key problem resolution and customer satisfaction.

Global IT Data Center Operations Manager (2000 2009)

Led targeted decision-making among a 14-member team, including planning and prioritizing workflow across multiple shifts to exceed operational goals, as well as delivering training plans for staff to achieve objectives. Directed batch processing to provide online availability per schedule demands for North America, Europe, Asia, and Australia. Handled UPS monthly maintenance and weekly testing with quarterly failover testing. Managed multi-data center upgrades and net backup and VT for mainframe to support open systems environments. Delivered documentation for successful SOX audits in data processing, data storage, and data management, and directed Change Control needs for entire data center environment. Created documentation for support of new server implementation. Secured offsite storage and maintained a clean inventory of tape vault. Served as operations representative for Failure Root Cause Analysis in compliance with ITIL.

  Continually ensured SOP was up-to-date with ongoing review by operations staff.

  Recognized for job excellence with Peer Recognition Award for 3^rd Quarter FY 2009.

  Led upgrades on 3 mainframe systems and 800+ physical services supporting 1,400+ servers.

  Negotiated pricing for a 12-month or less ROI by working with top vendors to improve products.

  Honored with Perfect Attendance recognition for 49 of 51 quarters prior to management role.

  Built processes for troubleshooting EFT issues for early response diagnostics and first-level remedies.

Production Support Analyst (1995 2000)

Contributed sharp analytical abilities toward providing batch ABEND recovery and completed diverse projects.

  Continually implemented new tools used in Data Center operations.

Senior Computer Operator (1992 1995)

Played a vital role in monitoring system health and maintaining seamless system operations. Expertly troubleshot problems impacting system performance. Manipulated system-specific jobs for optimal processing performance.

  Honored with Top Gun Award for 2^nd Quarter FY 1993.

Computer Operator (1991 1992) ￨ Media Coordinator (1990 1991) ￨ Warehouse Support (1987 1990)

Undergraduate Industrial Engineering Studies

Hardware: IBM Mainframe 3090 / Z10 / z/EC12 / Open System Environments

Xerox Printing / Programming ￨ EMC Storage ￨ Hitachi Storage ￨ NetApp

SUN Systems / Storage ￨ HP Systems ￨ STK Tape Devices ￨ Silo Environment

Systems: SAP ￨ MVS ￨ IMS ￨ Omegamon ￨ UCC7 ￨ JES2 ￨ MIMGR ￨ CICS ￨ DB2

TSO ￨ CA11 ￨ NetView ￨ VTAM ￨ DFHSM ￨ RMDS ￨ VSM ￨ OTMA ￨ Control-M

HP OpenView ￨ NetBackup ￨ Veritas ￨ Site Scan ￨ Uni-Center ￨ Tantia Harbor

WINTEL ￨ HP-UNIX ￨ AIX ￨ Sun Solaris ￨ z/Linux ￨ z/Linux ￨ Red Hat ￨ AS400 ￨ Linux