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Yyyyyy x. yyyyyy
402 Lexington Mews | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Management Professional
Account Management | Business Operations | Client Relations | Sales Administration | Communication
Profit & Loss | Business Development | Strategic Planning & Analysis | Sales Growth | Business Development
Account Management | Process Improvements | Conflict Resolution | Organizational Leadership
Attention to Detail | Team Building | Time Management | Organization | Problem Solving
Hardworking, tenacious professional with a rich career history marked by achieving notable results in managerial roles of increasing responsibility and scope. Demonstrated track record of success in developing and launching innovative measures that serve to advance company operations in a forward-moving direction. Foster and maintain trust-based relationships with personnel and management at all organizational levels, as well as with essential external stakeholders. Leverage management acumen and interpersonal savvy to develop positive team environments conducive to productivity and revenue growth. Now in search of a General Manager role that will call on operations and account leadership skills, with a preference for leading within the food and beverage or waste management industries.
Experience
Restaurant Technologies, Inc.| General MANAGER 2016 Present
Oversee daily functions for the company s second largest domestic operation. Drive strategic direction to ensure compliance and deliver sound financial results. Deliver a first-class customer experience using sound frontline learning and development programs. Utilize capacity and delivery planning for all large customer installation roll-outs.
Conduct customer business reviews to identify opportunities to illustrate to prospective clients how company services may reduce their cooking oil costs and heighten safety levels
Head continuous improvement efforts to alleviate operating costs and improve EBTIDA results
Pepsico | REGIONAL KEY ACCOUNT MANAGER 2015
Oversaw accounts for the 107-store Acme Markets grocery chain with a primary base in the Greater Philadelphia area. Handled architecture pricing, marketing, strategic planning, supply chain management and top-to-top selling in liaison with the headquarters Vice President and a senior management team. Led post-analysis at the end of Acme Market s product launches, promotions and sales to discuss pricing, opportunity gaps, advertising performance and display execution. Supervised two Key Account Managers, solely responsible for the Northeast Region s independent grocery segment.
Developed strategic pricing initiatives, including package mix management, advertising frequency and depth, and rate action that maintained strong topline growth
Proved vital in increasing display inventory to achieve promising volume, net revenue, margin, and profit results
Developed and executed a model store concept, using innovative merchandising to drive the customer s CSD and Non-Carb categories
UNIT MANAGER 2009-2015
Expertly led the selling, delivery and warehousing for the Wilmington, DE location including a team of 230. Handled P&L with a $6.2M raw case plan, $68M in net revenue and $17M in controllable costs. Met regularly with District Managers to optimize rack placement, advertising and contract compliance via use of fact-based selling. Used cold drink analyses to confirm volume and MC opportunities per customer and package. Supervised warehouse, territory sales, and fleet management teams, as well as three Administrative Assistants.
Headed operations to consolidate the Wilmington and West Chester plants
Tasked all warehouse management staff to effectively coach and direct the operations of a tenured union team
Garnered top rank in the Philadelphia Metro for high-caliber results in terms of NSF, shrink, short pays, settlement, out-of-date, and FSV trade loss
Boosted warehouse productivity across three distribution centers, securing an annual 7.6M-case warehouse out-load via the centralized bulk system
Established an onsite recycling center; allowed for a steady revenue stream and $850K in avoided destruction costs
Partnered proudly with Autism Speaks to hire and train eight diagnosed individuals to serve as valued, productive team members
Yyyyyy x. yyyyyy
Continued
SALES OPERATIONS MANAGER 2007-2009
Directed the Sales Operations Department including 45 Department of Transportation-regulated (DoT) Drivers, 30 Merchandisers and two Managers. Joined with union Business Agents on a daily basis to coordinate with grievances and best work practices, thereby decreasing complicated issues while maintaining positive environment. Conducted trainings for both new and current staff members.
Guided the internal promotion of two Delivery Supervisors and two Merchandising Supervisors to roles of increased scope and responsibility
Integral in improving Organization Health Survey scores that experienced a five-year decline prior to intervention; notably maximized department scores by more than 25% using an action plan that involved effective follow-up
Lessened costs by over $2K for each period by increasing use of the mini-bulk fleet
Improved cases per hour by over 5% using a staggered start time for a team of 45 Sales Drivers
Streamlined the cashiering process to decrease the bank deposit variances and increase proof of delivery compliance levels
TERRITORY SALES MANAGER 2005-2007
Monitored and managed team operations for a staff of eight large-format Account Representatives. Trained team members in frontline operations, ensuring proper prioritization of local and national sales measures. Led efforts to keep customers fully accountable for adhering to contract terms and conditions. Executed weekly advertising and display inventory measures. Carried out 1.1M sales plan cases and gained over 4.2% volume plan in 2006.
DELIVERY MANAGER 2005
Motivated a supervised team of 40 union Drivers in administering daily customer deliveries. Led accident investigations and merchandising resets. Ensured full compliance with DoT protocols and other regulatory standards at all times.
Earlier Roles
Delivery Driver/Bulk Sales Representative, Pepsi Bottling Group, 2004-2005
Owner/President, Aenertia Sports, 2000-2004
Education
Bachelor of Arts, Law & Justice and Psychology Double Major, The College of Xxxxxx
Training & Development
HACCP Certified
P.E.P.S.I: Selling Model
Premier Training: Coaching, Leading, and Managing
STEP: Performance Management Training
Facilitating Effective Training (FET)
Power of Numbers: Profit and Loss (P&L) Financial Calculations
GM University: General Management Scope of Responsibilities
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