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Driven, focused, and hard-working Executive Leader with 15+ years of operations experience and a proven ability to lead others and oversee daily strategic operations within fast-paced environments. Experienced in managing cross-functional teams, managing key client accounts, implementing standard operating procedures, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.

Operations Management Food & Beverage Industry Financial Analysis Report Generation

Vendor Management Human Resource Management Expense Analysis/Monitoring Staff Training

Process Improvement Oral/Written Communication Event Coordination Strategy Development

Account Management Key Account Retention Restaurant Management Six Sigma Methodologies

  Direct day to day strategic operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Monitor operations related to food & nutrition, environmental services, patient transport, valet parking, and linens which requires superior time management abilities

  Design and implement innovative strategies aimed at improving financial operations, increasing growth, and improving employee engagement levels

  Supervise a team of 60 salaried and 2,400 hourly employees which requires providing individualized coaching and feedback in addition to diffusing escalated employee situations

  Manage approximately $85 million in volume, lead new business transition projects, and monitor client retention/satisfaction levels

  Facilitated strategic operations within both the Southwest and Midwest region which included creating standard operating procedures and monitoring operational metrics

  Coordinated strategic planning meetings, implemented division specific metrics, and supported internal program with a focus on improving patient satisfaction

  Utilized superior financial acumen to create annual budgets, ensured compliance with regulatory standards, and generated comprehensive reports for executive management

  Successfully obtained 100% client retention, improved top line business by $28 million, increased profit by 14%, reduced turnover by 44%, and retained 3 at-risk accounts

  Played a lead role in the transition of 12 ministries, achieved a cost savings of over $1.6 million, and oversaw the recruiting of team members

  Oversaw operations for four acute/long-term care hospitals located throughout Arizona which required monitoring client satisfaction levels

  Provided comprehensive training to executive staff members and managed $14 million in volume from patient services, a dietetic internship program, six individual retail operations, and system vending/catering

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  Directed operations within a variety of medical facilities which included a 500 bed acute care hospital, 200 bed long-term care facility, 20 bed hospice center, off-site child care center, 2 retail operations, catering, vending, system purchasing, and culinary center

  Analyzed complex customer issues and created solutions, supervised both exempt and non-exempt staff members, and managed an account valued at over $11 million

  Successfully increased patient satisfaction for 2 consecutive year, reduced turnover by 45%, and improved employee satisfaction by 20%

Additional Professional Experience Includes: District Manager, Morrison s Management Specialists and General Manager, Morrison s Restaurants