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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Versatile, results-oriented Operations Leader with 10+ years of experience in operations management and leadership roles within a variety of industries. Advanced experience in leading daily customer service operations along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies

Operations Management Workflow/Process Improvement Financial Statement Review

Attention to Detail Schedule Management Complex Problem Solving Strategy Development

Cost Reduction Contract Management Microsoft Office Suite Fluent in English, Arabic, French


Professional Experience

UAE Embassy, Office of the Military Attach , Washington, DC 2015-Present

Administrative Assistant (2017-Present)

Patient Coordinator-Medical Office (2015-2017)

  • Directed various administrative operations within a fast-paced environment which included addressing inquiries over the phone or in-person along with coordinating the scheduling of meetings
  • As a Patient Coordinator, managed the sorting of new patients, creation of new patient files, and processing of medication and/or equipment requests
  • Reviewed and approved invoices and approved documents for payment in addition to playing a lead role in negotiating pricing for medical equipment and/or medications from vendors


CVS Pharmacy, Arlington, VA July 2014-February 2015

Pharmacy Technician

  • Coordinated administrative operations within a retail pharmacy which included processing prescriptions in-person or over the phone along with filling orders and labeling medications properly
  • Maintained and updated patient records, verified patient insurance information, and successfully diffused escalated customer service situations


Pom KBF, Arlington, VA June 2012- July 2014

Office Assistant/Customer Service Specialist

  • Led office logistics within a successful remodeling company which included verifying and setting up new customer accounts, communicating with customers, and performing follow-up
  • Maintained/updated vendor contact lists and customer databases in addition to preparing comprehensive reports/spreadsheets, invoices, and payment applications


Training Systems, Casablanca, Morocco April 2007-May 2010

Operations Manager

  • Oversaw operations within a busy electronics company which centered on leading daily operations and monitoring production, pricing, sales, and distribution
  • Reviewed complex financial statements, implemented innovative standard operating procedures aimed at improving productivity, and generated sales/activity reports
  • Provided both individual and group training to staff members, created weekly/daily work schedules, and mitigated complex employee issues



Bachelor of Science, Biology, University Hassan II, Casablanca, Morocco

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx





Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations management/leadership roles with experience in supervising staff members, creating standard operating procedures, and diffusing escalated customer service situations. In addition, I have strong experience in interacting positively with customers, improving operational efficiency, and reducing operational costs.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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