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Yyyyyy x. yyyyyy
1036 Vizcaya Lakes Rd.,
#107 ￨ Ocoee, FL 34761
(302) 373-1880 ￨
abc@xyz.com
Summary of Qualifications
IT leader with 20 years of experience across batch operations, including in a break fix command center setting.
Proficient with Windows and Unix operating systems; Microsoft Office Suite; SAP; JSC 8.1; and Tivoli Maestro TWS (Webadmin 8.4 and workload scheduler 8.4 FP3).
Hold a U.S. Government Secret Security Clearance.
Work Experience
Herdt Consulting Aug. 2010-Sept. 2016
Title, U.S. Department of Defense
Created and maintained batch database resources, schedules and jobs in a timely and efficient manner, as well as documentation/procedures.
Demonstrated excellent problem solving skills to address escalated production issues and errors.
Showcased expertise with Citrix and virtual private networks (VPNs).
Collaborated with members of the Application Team to promote application/schedule changes into production.
Gained the trust, confidence and respect of management to train new team members on best practices.
Supported platform upgrades and major disaster recovery initiatives.
Bank of America Sept. 1995-May 2010
Title, Maestro Team (May 2006-May 2010)
Managed production, user acceptance testing (UAT) of new scripts and development schedules and jobs.
Handled ad-hoc scripts that changed production tables/data.
Trained and coached team members on best practices of operations.
Contributed to resolving job errors in collaboration with production support personnel and also helped support upgrades and installations.
Maintained Maestro calendars, resources and parameters, as well as documentation.
Supported new or modified code migrations, including Informatica migrations.
Ovesaw schedule and job changes, including additions, updates or deletions.
Command Center Operations Shift Lead, MBNA America (Sept. 1995-Feb. 2005)
Managed and monitored back-end banking applications, infrastructure and operations.
Supported developers with installing applications and coordinated and documented responses to incidents.
Monitored system, hardware, software and transmissions to and from source sites and FTP/NDM lines.
Created and maintained production procedure documentation.
Education
Studied at Queensborough Community College
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