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Hiring Agent Name
I am currently exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.
To acquaint you with my background, I can offer expxxxxxxnce in IT Operations Management, Multi-Site Call Center Management, Needs Analysis / Assessment, Network Design / Administration, Multi-Project Management, and Process Optimization. I am also highly skilled in Team Building, Training / Development, Strategic Analysis / Planning, Trends Tacking, Vendor Relations, End User Support, and Customer Service.
As a Manager of CSS Reporting and Technology Optimization for Time Warner Cable, I expertly lead all facets of forward-thinking IT operations, including directing Enterprise Contact Center Data / Tool Network Access, Technology / Remote Solutions, Internal / External Software / Desktop Support, Applications / Tools Management, and Outage Management. Within this role, I personally oversee ECC Firewall Rule / Policies, provide connectivity for all TWC tools / resources, and monitor tool / network performance and latency. I also continually deliver solutions for ECC Operational Technology challenges, along with managing large-scale remote systems projects and probes. Furthermore, I evaluate, provide, and communicate workstation software and hardware requirements to partners, build vendor relations, and collaborate with cross-functional teams on upgrades and / or merges.
A sampling of my achievements include:
Strategically managing high-volume inventory and tracking of ECC Applications used within contact centers.
Actively managing a top-performing IT Administrator responsible for Buffalo Waterfront call center s 500+ users.
Ensuring seamless IT processes by providing triage and troubleshooting support of production software issues.
Developing support policies and procedures for use by Enterprise Contact Centers for Outage and Issue Reports.
To complement this expxxxxxxnce, please note that I hold a Bachelor of Science in Information Technology (Summa Cum Laude) from Kaplan University and an Associate s Degree in General Studies from Xxxxxx Community College.
[ Suggestion! Address Here Axxxxxx Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional expxxxxxxnce in IT administrator, REM & PC support, and CSSR roles.
As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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