Experienced Strategic Leader with a significant background in technical roles and a background in managing complex technical issues, devising/implementing operational strategies, and identifying appropriate technical solutions. Experienced in supervising cross-functional teams, creating innovative standard operating procedures, and managing special projects as needed. Equipped with a significant level of intuitive and empathetic interpersonal abilities which result in maintaining strong relationships with others.

Proficient in: Microsoft, Windows OS 7/8/10, Microsoft Office Suite, Microsoft Server 2008R2/2012, Active Directory, Microsoft Exchange, and iOS

  Directed daily technical and operations functions within the organization which included devising and implementing strategic processes, improving efficiency levels, and supervising 20 staff members

  Provided training to end-users on updated software/hardware systems, played a lead role in several change management initiatives, and led the creation of a 24/7 technical support department

  Created comprehensive technical training documentation, created emergency/disaster plans, monitored software licensing, and successfully cut operational costs within the department by 15%

  Acted as subject matter expert within the organization in regards to technical issues related to software and hardware systems in addition to infrastructure related operations

  Utilized superior communication and interpersonal abilities in order to maintain positive relationships with end-users, created technical training, and monitored nationwide IT inventory

  Played an instrumental role in the management of a cross-functional technical team which required providing individualized coaching/feedback in addition to handling performance development tasks

  Monitored quality levels within the department, acted as a back-up Technician when needed, devised innovative technical strategies, and led the implementation of an internal service catalog

  Guided technical operations within a fast-paced environment which included providing support related to Microsoft OS, iOS, and Android operating systems

  Handled technical calls 24 hours per day, set up new hardware/software systems, maintained Active Directory accounts, and performed Citrix session troubleshooting/maintenance

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Dear__________________:

I am currently seeking a challenging career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support and management roles with experience in overseeing cross-functional teams of up to 20 staff members, implementing standard operating procedures, and providing superior technical support to end-users. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex technical issues, and assisting with special projects as needed.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s degree and several technical certifications.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy