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- 10 Pleasant St. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Administration / Operations Support (Hospitality)
Self-assured, dynamic, and results-driven xxxxxxnagement professional with more than 17 years providing high-perforxxxxxxnce business operations xxxxxxnagement in the hospitality industry, as well as executive level administration in several companies in the PR, entertainment, media content productions, retail, and pharxxxxxxceutical industries.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.
Effective people xxxxxxnagement skills that drive workforce diversity to achieve shared commitments
Xxxxxxrketing & Sales (Trad. & Online)
Hospitality Service Sales
Customer Service Xxxxxxnagement
Customer Relationship Xxxxxxnagement
Business Operations Xxxxxxnagement
Fiscal & Budget Xxxxxxnagement
Staff Supervision & Training
Office & Staff Administration
Apps: Pegasus, Super Inn, & DocuSign
Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, & Lotus Notes
Oversee routine operations for a 9-room eco-friendly inn in the Xxxxxxs, directing all aspects of housekeeping, handling reservations, welcoming guests, and ensuring accessibility to inforxxxxxxtion on town events, dining, shopping, tours, and places of interest that create a memorable guest experience.
Xxxxxxnage staff in providing room service, guest relations, and concierge support in accordance with service quality standards, policies and environmental protection xxxxxxndates.
Oversaw routine operations of a 10-room boutique inn and tavern located in a sxxxxxxll hamlet at the base of the Catskill Mountains, taking reservations, checking guests in/out, processing credit card payments, and ensuring compliance with safety and service quality standards across all aspects of customer service.
Collaborated with the Tavern Xxxxxxnager/Event Planner in staging banquets, special events, and business gatherings that included weddings, conferences, and other private functions.
Directed housekeeping staff and kitchen personnel in xxxxxxximizing resources for operating efficiency while providing exceptional customer service.
Liaised with business owner, providing regular perforxxxxxxnce assessments to ensure that all areas of inn operations were properly xxxxxxnaged in accordance with business objectives and strategies.
Xxxxxxnaged day-to-day operations for a hybrid hospitality group that included an 11-unit Inn, 5-unit Historic Home, multiple modern lofts, and 2 townhomes situated within a 3 block historic footprint.
Xxxxxxnaged personalized service delivery, coordinating property xxxxxxintenance, 3rd party service contracts, & renovations while providing guests with individualized attention for a memorable hospitality experience
Xxxxxxintained local calendar and ensured accessibility to inforxxxxxxtion about Historic Wilmington, including food and beverage options, town events, places of interest to visit, entertainment, and shopping.
Collaborated with a film studio in providing long term lodging for its production crew and talents during filming of Sleepy Hollow, Under the Dome, Secret and Lies, Bolden and post-production for Tammy.
Provided senior-level administrative support to CEO/Presidents, executives and middle xxxxxxnagement in high visibility businesses in several industries that included Ketchum PR, Edelxxxxxxn PR, Hyperion Publishing, Saks 5th Ave, Pfizer, and Disney/ABC Media Networks.
Xxxxxxnaged all incoming and outgoing files, correspondences, documents and records; coordinated domestic and international business travels; processed travel expense reports; administered approved budgets; arranged for logistics and catering support for corporate events, conferences; supported ixxxxxxge-setting PR campaigns; and provided personnel administration.
Previous positions include Innkeeper at the Lighthouse Inn, Admissions Assistant at Harvard University Graduate School of Arts and Sciences, and Desk Clerk at the Harvard Faculty Club
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