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Performance-focused leader specializing in driving operations growth, building strong teams, creating strategic initiatives, providing world-class products / services, and cultivating a strong professional image eager to offer proven business experience toward actively maxixxxxxxzing an employer s bottom-line results.
Large-Scale Operations Management | Business Turnarounds / Revitalizations | Team Building / Training
Profit / Loss | Budget Development / Management | Cost Controls | Sales / Marketing | Key Negotiations
New Business Development |Client Relationship Development | Value-Added Customer Service | Compliance
Non-Profit / For-Profit Operations | Consultative Sales | Fundraising | Grant Writing | Public Relations
- Top performer who makes decisions to reflect positively on large-scale non-profit and / or for-profit operations success in alignment with a company s vision, value, and goals, and showcases an ability to see the big picture across diverse professional markets (e.g. corporate, franchise, small business) while substantially increasing revenue.
- Out-of-the-box thinker who exhibits superior attention-to-detail and sharp analytical abilities to meet all objectives.
- Excellent communicator who seamlessly liaises among executive-level management, board members, stakeholders, business peers, and clients, and works within the community to promote a positive brand image to drive results.
Insurance Agent Commercial Lines
Strategically steer oversight of 800+ current clients with $15+ xxxxxxllion in prexxxxxxums across this five-owner agency, including comprehensively providing high-quality insurance services while aggressively upselling insurance products.
Successfully completed one year of training in only six months.
Personally handle large-scale accounts averaging $5,000+ in prexxxxxxums.
Currently in proactive preparation to take over for one of two retiring agents.
Vice President of Development
Capitalized on the opportunity to direct forward-thinking development-based initiatives for this leading global organization, including recruiting, mentoring, and supervising two top-perforxxxxxxng program managers, as well as coordinating workflow among a large-scale staff to maxixxxxxxze use of resources and meet and / or achieve objectives.
- Expertly directed franchise-wide efforts concerning annual corporate giving, special events, general campaigns, and special projects, as well as facilitating grant research and writing and developing and executing fundraising strategies.
- Developed and managed a large-scale budget while strategically leading a program management team to develop, implement, and manage 22 different programs into Grades K-12 impacting 10,000+ students in 420 classrooms.
- Identified and cultivated relations with persons of sixxxxxxlar philanthropic interests, recruited up to 400 volunteers to promote the organization s goals, and gained financial support by researching, writing, and subxxxxxxtting essential grants.
- Ensured seamless processes by managing Development Department records and creating all yearly calendars.
Increased revenue 16% in 2015 while keeping all expenses below budget.
Successfully generated $170,000+ in grants in 2015, as well as $60,000+ in 2014.
Created highly efficient new reporting procedures to properly track all fundraising activities.
Spearheaded events such as Titan Challenge, Bowl-A-Thon, and Golf Outing to drive success.
Liaised among program managers to design programs to fit specific school districts and their needs.
Developed lucrative relationships with other NPOs to implement JA USA initiative, Graduation Pathways, including securing new funding; grant was viewed by corporate office as best they ever saw.
Completely turned around a poorly perforxxxxxxng and haphazardly designed Grants Department, including contacting prior foundations to re-introduce JA, starting new grant proposal subxxxxxxssions, and further developing enhanced relations with foundations to allow JA to apply for grants; revenue increased 150%+.
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Founded a full-service insurance agency through Fortune 500 Nationwide, including recruiting, training, and managing agent staff with an annual prexxxxxxum of $1.5 xxxxxxllion while creating initiatives to grow and retain accounts.
Cost-effectively developed and managed a high-volume annual budget, along with conceptualizing, developing, and implementing unique agency website, yellow page, and print advertising campaigns to promote the company s brand.
Applied strong consultative selling skills toward managing all phases of the sales lifecycle, including targeted prospecting, customer needs analysis, solution presentation, win-win negotiations, sales close, and post-sale follow-ups.
Upheld the highest levels of professionalism and integrity while relating to and negotiating with clients, as well as increasing new, repeat, and referral business through positive company representation throughout the community.
Earned prestigious Eagle Award from Nationwide for sales and financial performance.
Averaged yearly retention of 80% for auto and home product lines within soft market conditions.
Developed a highly successful telemarketing program to comply with current Do Not Call lists.
Built valuable community relations via work with Habitat for Humanity and various other charities.
Scored 99-100% in agency privacy information plan for all confidential information obtained by agency.
Consistently achieved loss ratios lower than industry average (30% versus 60%) in multiple product lines.
Maxixxxxxxzed bottom-line performance by leading high-volume service territories throughout Southwest Xxxxxx, including generating increased revenue via professional oversight of operations, sales / marketing, and human resources, as well as maintaining distinction between management and three separate entities (i.e. Steamatic: Air Duct Cleaning, Carpet & Upholstery Cleaning, and Fire & Water Damage for Commercial & Residential Markets).
Generated a 20% increase in annual revenue while maintaining a $500,000+ book of business.
Developed and launched direct marketing campaigns via diversified advertising (e.g. radio, TV, web).
Led all conceptual development, copy graphics, and implementation for key advertising campaigns.
Optixxxxxxzed efforts by initiating professional sales / marketing techniques and client promotions methods.
Director of Marketing & Franchise Development
Played a vital role in executing strategic policies to re-direct company s efforts while coordinating, developing, and managing core sales / marketing responsibilities for 130 company and franchised units throughout the United States.
Led targeted decision-making across all advertising, planning, press / public relations, and franchise development, and further improved franchise cooperation via consistent direct contact and solid leadership development initiatives.
Increased sales 35%+ from 1988, and maintained sales and profit levels in declining market conditions.
Reorganized a total marketing concept for all brochures, literature, video development, customer retention database program, newsletter, and visuals, and further developed a new franchise package.
Significantly increased sales and reinforced franchisee success by developing a new Ad Fund program.
Division Manager / General Manager Training Steamatic | ChemLawn
Grant Writing Training | CEO Training / Continuing Education Nationwide
Property Casualty & Life Insurance Licenses | Series 6 & 63 Licenses (Former)
Marketing Program Development Steamatic | Sales Management Pepsi Co. | ChemLawn | Spring-Green
Xxxxxxcrosoft Office Suite | Sales Systems / CRMs | Databases | Reports / Analysis
Chamber of Commerce Kalamazoo, XXXXXX & Xxxxxx, XXXXXX
Life Underwriters Training Council | Professional Lawn Care Association of America
National Air Duct Cleaning Association of America | Association of Independent Insurance Agents
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