Yyyyyy x. yyyyyy

12587 Fair Lakes Cir #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Strategic Planning Governance Risk Management Compliance

Organizational Management Budgeting Cross-Functional Leadership

         Offer solid experience in IT management including enterprise strategy development, operational analysis, process redesign, enterprise architecture, software engineering, data management, change management, ERP, and project development via Scrum/Agile, Lean, and Waterfall methodologies.

• Extremely well-versed in steering continuous improvement, facilitating cooperative and cost-effective vendor relations, and leading unified teams in achieving project, program, and process goals according to fiscal, timeline, and quality criteria.
• Accomplished in defining and instituting operational strategies to support rapid organizational growth and capitalize on emerging technologies.

         Skilled at establishing and applying disaster recovery strategies and contingency plans to protect critical information systems as part of comprehensive IT security plan and protocols.

         Adept at workflow optimization, standardizing procedures and best practices to eliminate unproductive processes, and generating substantial cost savings.

• Outstanding skills in effectively and efficiently managing IT personnel, budgets and strategic plans, while closely monitoring technological trends and advancements.

Edelman Financial Services, Fairfax, VA, 2016 Present

Sr. Director, Business Architecture Solutions (2017 Present)

Director, Project and Process Solutions (2016 2017)

         Spearhead business process improvements, enterprise project management, organizational development, operational assessments, and other strategic initiatives to optimize company s bottom line.

         Establish enterprise-wide SOPs and methodically drive development of enterprise technology standards, governance processes, and performance metrics.

         Monitor trends in productivity to maximize labor resources, system enhancements, and quality assurance.

         Train all employee levels from associates to C-level leadership on new systems/processes, Six Sigma, Lean methods, business architecture change management, and project/program management standards.

         Partner with other department managers, stakeholders, and business resources to identify, coordinate, and swiftly implement cost-effective technology and business process solutions organization-wide.

         Steer all facets of business intelligence and analytics, project and process solutions and program administration, and clarify target state architecture to accomplish ongoing operational excellence.

Centene / Health Net, Inc., Tigard, OR, 2008 2017

Manager, Project Management Business Architecture Solutions (2015 2017)

         Steadily advanced throughout a series of promotions to direct full-scope project & program management encompassing budget, schedule, risks, strategic planning, compliance, and change management.

         Tripled size of team in first year to support expanded client base and project workload.

         Collaboratively defined organizational vision during acquisition of Health Net to streamline integration process and bolster concerted efforts among all staff.

         Standardized universal portfolio management to propel employee productivity by 150%.

         Adeptly directed Inbound Center of Excellence, Business Intelligence, and Process Improvement units.

Continued ►

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Sr. Business Process Consultant (2012 2015)

         Project-managed design and implementation of industry-leading outbound communications platform.

         Recognized as go-to advisor for highly visible technology projects, solution evaluation, analysis, and critical decision-making.

         Established, engaged, mentored, and empowered cohesive teams to ensure consistent process integrity throughout project lifecycle.

         Orchestrated large-scale, company-wide initiatives to bolster employee performance, fortify regulatory compliance, and measurably improve workforce efficiency.

Sr. Vendor Operations Analyst / Marketing Traffic Manager (2008 2012)

         Commanded complete spectrum of business & vendor operations analyses and related initiatives including requirements gathering, software design, documentation, business process models, use case documents, and workflow diagrams.

         Captured $300K in savings and expedited processing time from two months to 1.5 weeks via new workflow process and transition to electronic distribution method.

         Executed process improvements and system upgrades to decrease annual expenditures by $135K.

         Stepped in as late-addition project manager to finalize critical migration by renegotiating timelines, requirements, and vendor costs to achieve on-schedule and budget-compliant delivery.

Follett Investment Properties, Gold River, CA, 2004 2008

Assistant to President / Associate Director IT & Marketing

         Joined forces with company president to determine and execute influential press relations strategies.

         Leveraged substantial technical acumen to provide comprehensive vendor oversight for WAN/LAN.

         Headed monthly research and trend analysis for potential investment or acquisition opportunities, successfully delivering 20% increase in deals closed under asking price.

         Masterminded nationwide advertising campaign for multimillion dollar investment properties to dramatically increase revenue and acquisition targets.

Prior background includes role as Registered Financial Advisor for American Express Financial Advisors, Hotel Assistant Manager for Hilton Hotels & Resorts, and Vendor Accounts Manager for Nautilus Subsea Adventures.

Master s in Enterprise Architecture, Penn State University, University Park, PA, graduating 2018

BS, Business IT Management, Western Governors University, Salt Lake City, UT, 2012

Project Management Professional (PMP), Project Management Institute

Pega Business Architect PegaRULES Process Commander (PRPC) Implementation Methodologies

7 Habits of Highly Effective People for Leadership - Certified Trainer

Certified Scrum Master

Lean Six Sigma Master Black Belt

ITIL Foundations

PRINCE2

TOGAF 9

CompTIA Security+

CGEIT, Certified in the Governance of Enterprise IT

Windows, MacOS, Microsoft Office (Excel, Word, Outlook, OneNote, Access, PowerPoint, Publisher), Microsoft Project, Visio, SharePoint, Qlik, Domo, Tableau, ServiceNow, Quality Center, Planview, Workfront, Visure, Midnight, PPM Roadmap, Adobe Creative Suite (InDesign, Photoshop, Illustrator, Dreamweaver), Acrobat

Bizagi, Pega, Smartdraw, Lotus Notes, Snagit, SAP, Salesforce

Yyyyyy x. yyyyyy

12587 Fair Lakes Cir #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

[INSERT DATE]

[HIRING MANAGER S NAME]

[COMPANY]

[ADDRESS]

[CITY, STATE, ZIP CODE]

Dear Hiring Manager:

I am currently exploring career opportunities in C-level IT management and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to strong industry and academic credentials, I bring to you proven performance in information technology management, and excellent talents in project coordination, organizational development, staff leadership, information security, and business process improvements. My polished analytical, budgeting, strategic planning, and vendor management skills certainly indicate my ability to drive positive transformations in any environment. To complement these qualifications, I offer strong abilities in risk management and a constant commitment to enforcing stringent quality control and regulatory compliance in all initiatives.

As an integral member of your executive leadership team, you will find that I am well-positioned to deliver immediate and long-term results, with a steadfast commitment to supporting you in not only attaining, but exceeding your goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy