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Yyyyyy x. yyyyyy
Seeking opportunity as Salesforce Senior Project Manager
SDLC Management ~ Team Leadership ~ Budget Compliance ~ Risk Mitigation
Status Reporting ~ Client / Stakeholder Relations ~ SOW Development ~ Testing & QA
Offer 12+ years of experience in IT and more than 6 years with Salesforce.com.
Advanced knowledge of SFDC CRM business process life cycle encompassing campaign management, lead management, order management, account management, and case management.
Championed multiple data warehousing and analysis projects from inception to implementation.
Adept at seamlessly cooperating with executive-level management, business sponsors, and IT department to deliver solutions within timeline and budget expectations.
Possess substantial experience in the complete spectrum of project management including requirements gathering, stakeholder management, budget administration, team motivation, expense control, and customer satisfaction.
Well-versed in Agile and Lean methodologies, and offer extensive experience in using test management and automation tools.
Able to develop detailed project schedules, estimates, plans and status reports, track key project milestones, and modify project plans and resources to meet diverse needs of customers.
Excel at accurately translating clients business requirements into technical specification documents and smoothly aligning personnel and resources to achieve project objectives.
Bachelor of Engineering in Industrial Electronics, Nagpur University
Certified Salesforce Developer
Certified Salesforce Administrator
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Certified ITIL Professional
Appirio, 2014 to Present
Client: Stryker (2016 to Present)
Salesforce Consulting PM
Implement SFDC Sales Cloud solution for 700+ users featuring BI+ quoting applications, various url access, custom account team functionality, and multiple customer user interfaces to streamline operations for clients sales executives.
Concurrently function as Account Director to capitalize on additional sales opportunities, vital to boosting revenue for Appirio.
Partner with senior leadership, product leadership, and business analysts to formulate product roadmaps and release strategy.
Hold defect triage meetings with developers, SMEs, and business teams to meet stringent QA requirements.
Maximize client satisfaction and project transparency by compiling and delivering regular status updates.
Proactively create profiles, roles, role hierarchy, and sharing rules to restrict data access.
Professional Experience continued
Override Salesforce.com functionality when appropriate to meet complex business requirements.
Design approval processes, workflows, lead and case assignment rule, and validation rules in Salesforce.com
Client: Western Union Business Solution (2015 to 2016)
Salesforce Consulting PM
Implemented SFDC solution: a customer community to enable buyer-seller transactions with multilingual support for eight languages.
Leveraged outstanding consultative skills to secure $1.7M+ in additional business for Appirio.
Expanded SOWs to align with sales process, allocated project resources, mitigated risks, and administered defect management using Appirio internal tool built on SFDC.
Client: Regions Financials (2014)
Salesforce Consulting PM
Partnered with sales team in preparing SOW, defined client requirements, composed resource plans, allocated resources, and implemented SFCD solution.
Contrived product roadmaps and release strategy, led defect management, performed weekly status reporting, supported production implementation, and applied post-implementation enhancements.
Tata Consultancy Services, 2007 to 2014
Client: A C Nielsen (2019 to 2014)
CRM Program Manager
Led team in NCP project which provided actionable consumer data to support market research operations.
Compiled resource plans, developed product roadmaps and release strategy, managed defects, performed status reporting with client, and designed approval processes, workflows, and validation rules in Salesforce.com.
Led team of 96 in developing Answers on Demand consumer analytics platform among retail analytics providers; effectively collaborated with BI development teams and other ancillary teams on release plans, milestones, and delivery dates.
Client: Morgan Stanley (2007 to 2009)
Motivated team of 24 in Summit trading system project from requirements gathering to testing, defect management, daily status reporting, and impact analysis of change requests or new projects.
BMC Software, 2005 to 2007
Senior Engineer / Team Lead
Clarified requirements, prepared RTM and test plan, and executed integration testing, functional testing, regression testing, stress testing, performance testing, failover testing, and disaster recovery testing.
Steered defect management by partnering with SMEs and developers to swiftly resolve issues.
Maquis Technologies, Bangalore, 2001 to 2005
Directed team of three in engineering online computer parts and cables storefront having features such as product search, product selector tools, customer registration, online credit card purchase, and ordering.
Played an active role throughout full SDLC for Medicine Shoppe International contact center application developed in Cisco UCCX (Unified Contact Center Express) environment.
Collaboratively analyzed, designed, and tested call center system developed for Cardinal Health Inc.
Contributed to development of OMX Server from requirements analysis to integration/functional/regression testing.
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