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Driven, focused, and knowledgeable Executive Leader with 14+ years of experience in high-stress environments in addition to a strong background within a variety of industries. Experienced in leading successful cross-functional teams, designing strategies focused on increasing productivity, managing key client accounts, and performing complex actuarial calculations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, suppliers, clients, and members of management.

Operations Management Actuarial Services Process Improvement Staff Training/Coaching

Attention to Detail Business Development Client Account Management Strategy Development

Team Leadership Report Generation Budget Development Benefit Service Providers

• Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
• Play a lead role in managing vendor relationships in addition to supporting various client operations such as product strategy development and implementation
• Monitor deliverables throughout several product areas which include web/portal, actuarial, benefits administration, and consulting
• Recognized as a member of the Exchange Leadership Team which is tasked with designing and implementing streamlined processes related to plan/benefit design
• Act as the main point of contact for 2 key exchange clients which requires diffusing escalated client issues and assisting with compliance issues
• Perform lead actuarial services for 3 exchange clients which includes generating IBNR reports, estimating budgets, calculating premiums, and estimating ACA fees

• Instrumental in the implementation of 4 new client accounts onto the organization s health exchange for employer plan which required superior project management abilities
• Utilized superior communication and interpersonal abilities to on-board clients quickly in addition to coaching clients on federal/state regulations
• Performed actuarial services for clients, acted as Lead Healthcare Consultant for several clients, and completed detailed gap analysis

• Provided consulting services to clients within the organization which included completing other post-employment benefit valuations and generating comprehensive benefit reports
• Designed comprehensive presentations for clients, completed actuarial services for approximately 30 clients, and completed detailed contract reviews
• Maintained a significant knowledge of healthcare compliance regulations, salary continuation valuations, and long-term disability

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• Coordinated administrative operations within the organization which included managing client pension accounts, completing recordkeeping tasks, and calculating monthly terminated vested benefit amounts
• Reviewed and interpreted benefit plan documentation, calculated actuarial increases, and completed both qualified and non-qualified benefit calculations