Yyyyyy x. yyyyyy

Experienced managerial and operations professional with 10+ years of experience in high-stress environments along with a keen ability to lead others and increase operational efficiency. Experienced in monitoring organizational budgets and strategies, leading cross-functional teams, and fostering positive customer relationships. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects and fostering positive relationships with others.

  Directed a variety of operational and administrative functions within a fast-paced environment with a focus on increasing productivity, efficiency, and patient care levels

  Oversaw the scheduling of over 5,000 labor hours, maintained positive rapport with both clients and field team members, and diffused difficult customer service related issues

  Performed initial assessments for both private and state care in addition to creating annual budgets and developing all annual staff performance evaluations

  Ensured all state and private contracts were consistently adhered to along with overseeing patient care levels with a concentration on ensuring high levels of quality

  Coordinated a variety of administrative tasks which included contacting insurance companies and determining patient insurance eligibility/financial liability

  Interviewed patients prior to appointments in order to gather financial information, coached individuals on benefit related issues, and handled the pre-certification/authorization process

  Successfully analyzed client accounts in order to determine financial responsibility, maintained all client files using both Meditech and Paragon live, and assisted with ad hoc projects

  Consistently exceeded all set goals for customer service, teamwork, resource utilization, and self-development during entire tenure

  Coordinated all daily operations within a high-stress medical environment with a concentration on streamlining daily operations and increasing efficiency

  Maintained/updated all internal organizational charts, scheduled conference calls and meetings, and assisted with financial operations such as accounts receivable and payroll

  Played a lead role in the coordination of marketing events which were focused on increasing community awareness and organizational revenue

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Yyyyyy x. yyyyyy

  Provided administrative support to staff members within a successful medical office which included scheduling patient appointments, maintaining patient charts, and triaging patient calls

  Scheduled and coordinated patient surgeries, obtained patient vital signs, and handled insurance related tasks such as pre-authorization

  Handled all administrative operations such as answering/routing all incoming telephone calls and greeting office visitors

  Scheduled appointments and supported lead generation efforts along with successfully accounting for all daily business transactions

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