Retail Executive/Senior Manager

District/Regional Director ~ Multi-Unit Manager ~ General/Store Manager

Performance-driven, strategic leader offering vast experience in big box retail management, with comprehensive background in full-scope operations spanning start-ups, turnarounds, program launches/roll-outs, and business development through sales, customer service, merchandising, inventory control, human resources, safety, community outreach, and financial/P&L ~ Motivating, hands-on leader who excels in training, developing, mentoring, and directing dynamic teams of managers and associates; track record of success in substantially boosting employee engagement ~ Expertise in maximizing profits through strategic budgeting and cost controls; highly effective in shrink reduction/loss control ~ Excel in developing and implementing organizational structures/operational procedures to optimize productivity, use of resources, customer service levels, and bottom-line operational and financial results

  Consistently led teams to earn Gold and Silver EOS (Employee Engagement) scores and Top Regional rankings across multiple stores; 2008-2015

  Led market in sales % over plan; 2014-2015

  Took store from lowest customer service scores to achieve #3 ranking in market; 2014-2105

  Increased operational readiness score from 81 to 89; 2014-2015

  Steered team to win 4 of 5 credit contests and facilitated 26% comp increase; 2014-2015

  Achieved largest sales % over plan for market and took store to top comps in region; 2011-2014

  Attained historically record-breaking inventory results at .60; 2011-2014

  Drove store to Top 5 in region and led market in operational readiness, with score of 91; 2011-2014

  Led market in garden center revenue volume, with 11% increase in sales; 2011-2014

  Received Proclamation from City of Fairport Harbor in recognition of community outreach

  Spearheaded new Lorain store startup and steered to surpass all sales plans while concurrently beating shrink plan by 10bp; 2008-2011

  Successfully developed sales training program subsequently rolled out across region

  Earned regional award for best % over plan in special order sales (SOS)

  Successfully steered turnaround of underperforming store; 2007-2008

  Took store from lowest customer service ranking to Top 20 in region; 2007-2008

  Led store to achieve inventory shrink numbers below plan for first time in several years; 2007-2008

  Earned regional award for best safety numbers

  Achieved best customer service scores in region and led market in ORS scores (91) while managing Streetsboro store; 2002-2007

  Recognized with 2 Unsung Hero Awards-Lorain and Streetsboro stores

President/Co-Owner, Falcon Real Estate Properties, LLC-Kent, OH 2015-Present

  Capitalizing on sharp business acumen, successfully launched, built and currently steer company to consistently achieve aggressive operational and financial goals

  Have effectively planned, developed, established, and integrated functional strategies to optimize use of resources and maximize bottom-line performance

  Successfully designed and presently administer program to increase profits through effective construction and labor cost controls

  Actively build and maintain key industry relationships vital to sustaining and growing business

Dustin Bright Page 2 of 2

Store Manager, Lowe s Co-multiple locations 2002-2015

Macedonia, OH; 2014-2015

  Drove operations to achieve top/high performance rankings across employee engagement, operational readiness, sales to plan, comps, and customer service

  Successfully built sales teams to increase specialty sales to double digit comps in each category

  Partnered with Sheriff Department in facilitating safety awareness program

  Concurrently served as Market Merchandising Captain

Mentor, OH; 2011-2014

  Optimized results in comps, sales to plan, inventory, operational readiness, customer service, and employee engagement; attained top rankings in multiple key performance metrics

  Effectively mentored new store managers

  Strategically reset garden center to achieve double-digit sales growth and lead market in volume

Lorain, OH; 2008-2011

  Recruited to spearhead new store startup; successfully achieving top customer focus store in company while additionally outperforming store, regional and company rankings in areas including OAR scores, shrink, sales % over plan (SOS), and employee engagement

  Created dynamic sales training program for internal and regional implementation

  Collaborated with local Fire Department in facilitating community-focused fire alarm installation program

Dayton, OH; 2007-2008

  Selected to spearhead turnaround of underperforming store; took from negative numbers to profitable sales and brought store back to company standards as well as led store from bottom to top customer service rankings

  Substantially improved employee engagement, inventory shrink and safety numbers

  Significantly improved community relations through effective leadership of Hero s program

Streetsboro, OH; 2002-2007

  In addition to managing full-scope store operations to attain high rankings in customer service, ORS scores and year-over-year sales to plan growth, held roles of Market Captain for Operational Training along with Market Merchandising Captain

  Successfully developed innovative sale program rolled out across region

  Key member of team that developed highly successful regional merchandising program

Undergrad Studies, Kent State-Kent, OH

Continuing Education, Blanchard Group Inc-Las Vegas, NV

Leadership Development; Organizational Behavior Development; Change Management in the Organization; Conflict Management as a Leader

Combat Medic, US Army-Academy of Health Sciences-San Antonio, TX

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Dear__________________:

I am currently exploring challenging new career opportunities in retail management and believe you will find my continual track record of success of value as a key management team member. To acquaint you with my qualifications, my resume is included for review; in advance, thank you for your time and consideration.

As demonstrated, I launched my management career with Lowes in 2002, rapidly progressing to positions of increasing accountability, including assuming responsibility for underperforming store turnarounds and new store startups. In addition to expertise in full-scope retail operations, I have consistently delivered dynamic results across key performance metrics ranging from sales to plan, inventory and shrink/loss control and customer service to comps, safety and employee engagement through strategic, resourceful leadership. I excel in building and motivating teams, developing and implementing effective procedures and organizational structures, creating and rolling out innovative programs, and boosting target market reach through productive community outreach. Complementing this, I take the initiative to continually build my skills and knowledge through ongoing education/trainings in areas including leadership, organizational behavior, change management, and conflict management.

While I have more recently capitalized on the opportunity to delve into the real estate market and build a thriving business, I am now eager to return to my passion for driving retail stores to achieve high levels of operational and financial success. As a senior staff member, you will find me to be a driven leader and collaborative team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your goals. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Dustin Bright