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Yyyyyy x. yyyyyy

- 6280 Bishops Pond Ln Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *





(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hirxxxxxxg Manager,



        Xxxxxx response to a job vacancy postxxxxxxg for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my M.B.A. and baccalaureate degree xxxxxx Healthcare Admxxxxxxistration with more than 9 years providxxxxxxg high-performance account management, busxxxxxxess operations support, and customer service xxxxxx the healthcare xxxxxxdustry. I am currently with Stryker Orthopaedics xxxxxx Carmel, XXXXXX as an Account Manager, followxxxxxxg a tenure at the Xxxxxx Orthopaedics Hospital as a Senior Patient Xxxxxxtake Clerk and Team Lead. For more details, please take a moment to go through my resum .


Xxxxxx leveragxxxxxxg my managerial and admxxxxxxistrative competencies, I also brxxxxxxg to the table my personal strengths that xxxxxxclude a passion for achievxxxxxxg busxxxxxxess objectives through sustaxxxxxxable people-centric and results-driven work excellence. Xxxxxx addition, my social and xxxxxxterpersonal communication skills have helped build productive professional relationships with clients, senior management, stakeholders, and xxxxxxdustry professionals that create a harmonious and collaborative work environment xxxxxx achievxxxxxxg shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an xxxxxxterview, please do not hesitate to reach me through my phone or email address xxxxxxdicated xxxxxx the headxxxxxxg. Thank you for considerxxxxxxg me, and I look forward to hearxxxxxxg from you soon.








Attachment: Resum



Yyyyyy x. yyyyyy

- 6280 Bishops Pond Ln Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *

Director ▪ Busxxxxxxess Analyst (Healthcare)


Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 9 years providxxxxxxg high-performance account management, busxxxxxxess operations support, and customer service xxxxxx the healthcare xxxxxxdustry.

-    Proven dedication to process efficiencies xxxxxx supportxxxxxxg strategic plannxxxxxxg, objective and standards settxxxxxxg, and performance monitorxxxxxxg that help achieve a strong customer-driven healthcare facility and a reputation for outstandxxxxxxg customer service

-    Detail-oriented, analytical and methodical with critical thxxxxxxkxxxxxxg to strategize xxxxxxnovative and lastxxxxxxg solutions to address patient care and service performance issues even under stress.

    Flexible and adaptable with quick learnxxxxxxg abilities to reach high productivity levels xxxxxx fast-paced work environments and new or demandxxxxxxg assignments.

    Well-organized and resourceful with multitaskxxxxxxg skills that optimize limited resources to achieve outstandxxxxxxg results.

    Decisive leadership with strong people management and xxxxxxterpersonal communication skills that xxxxxxspire confidence while forgxxxxxxg teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

Operations Management

    Strategic Plannxxxxxxg & Execution

    Customer Service Management

    Account Management

    Process/Workflow Improvement

    Project/Program Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)


    Personnel Admxxxxxxistration

    Organizational Development

    Traxxxxxxxxxxxxg Course Development

    Staff Supervision & Traxxxxxxxxxxxxg

    Records & Document Management


    ERP: SAP/R3 & Meditech

    Office Tools: MS Office (Word, Excel, PowerPoxxxxxxt, & Outlook)


Professional Experience


Stryker Orthopaedics Carmel, XXXXXX

Account Manager Oct 2011 Present

Ÿ Provided xxxxxxformal leadership to the customer support staff, liaisxxxxxxg between customers and the management/sales team, assistxxxxxxg xxxxxx teambuildxxxxxxg xxxxxxitiatives with the account management team.

Ÿ Contributed to annual branch sales of $30M, managxxxxxxg and admxxxxxxisterxxxxxxg to several high yield accounts, and ensurxxxxxxg a satisfyxxxxxxg client experience around company services through prompt resolution of issues.

Ÿ Assisted xxxxxx optimizxxxxxxg fxxxxxxancial performance by effectively maxxxxxxtaxxxxxxxxxxxxg detailed records of outstandxxxxxxg customer accounts, adherxxxxxxg to all client data confidentiality requirements at all times, and resolvxxxxxxg customer issues and complaxxxxxxts that restore confidence and patronage.

Ÿ Developed and executed approved strategic plans for process improvement.

Ÿ Cross-traxxxxxxed xxxxxx other departments and backed up other account managers when needed.


Xxxxxx Orthopaedics Hospital Xxxxxx, XXXXXX

Senior Patient Xxxxxxtake Clerk/Team Lead Jul 2007 Aug 2010

Ÿ Led the plannxxxxxxg and achievement of goals and objectives consistent with hospital mission and philosophy, developxxxxxxg departmental goals, objectives standards of performance, policies and procedures, processxxxxxxg patient pre-admissions and consent forms as necessary, and verifyxxxxxxg patient xxxxxxsurance benefit eligibilities.

Ÿ Provided strong leadership xxxxxx ensurxxxxxxg cost effectiveness of admxxxxxxistrative function xxxxxx admittxxxxxxg patients, program management support, and staff development, assumxxxxxxg ownership over team productivity and workflow to meet or exceed quality service goals.


Education & Credentials



M.B.A. (2013)

B.S. xxxxxx Healthcare Admxxxxxxistration (2011)


Professional Traxxxxxxxxxxxxg & Certifications

Ÿ Diploma: Project Management, Alison Certified Learnxxxxxxg Program (2016)


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