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Personable administrator with a work history of consistently exceeding performance expectations.
Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.
Proactively identified and resolved problems in real time using strong judgment and people skills.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Employment Security Representative II, Florida Department of Economic Opportunity Aug. 2013-Present
Demonstrate excellent listening and communication skills to assist citizens that are unemployed.
Interview candidates seeking to return to the workforce, and assess their availability to work.
Process re-employment assistance claims according to company policies and procedures.
Identify issues that could affect an individuals entitlement to benefits.
Office Manager, Marc Ariel School of Excellence Hollywood, FL June 2013-Aug. 2013
Led a team of administrative personnel to maximize their potential and exceed performance objectives.
Delegated specific assignments to office staff to achieve daily goals.
Communicated effectively with a variety of key stakeholders such as students, parents, teachers, school leadership and members of the local community.
Designed and implemented office policies and procedures that improved worker productivity.
Property Analyst, Broward County Health Department Davie, FL 2011-2012
Processed requisitions for equipment and inventory in an accurate, timely and efficient manner.
Prepared monthly inventory reports, and tracked and updated vehicle assignments and utilities.
Displayed solid writing skills to draft a variety of correspondence.
Coordinated the maintenance of fleet and vehicle log reports and employee badge access to facilities.
Customer Service Representative, Aetna Pharmacy Management Pompano Beach, FL 2006-2008
Communicated effectively over the telephone with representatives from insurance carriers as well as planned participants to resolve benefit issues.
Verified eligibility discrepancies, claim payments, purchase records and benefit plan interpretations.
Researched and responded to concerns of potential abuse or fraud.
Administrative Support/Research Processor, USIS Commercial Services Hollywood, FL 2004-2005
Demonstrated strong administrative skills to prepare adverse action letters and consumer reports.
Increased productivity 8% after creating an instruction manual to assist key stakeholders.
Conducted annual and semi-annual inventory of files and data processing.
Bachelor of Science (BS), Health Services Management, Florida Atlantic University
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